Call Center Solutions For Every type of Business, based in the Cloud

_{^{Credit: Written By Sajid Ahmad}}

What is a cloud center cloud solution?

Call center cloud solutions are the new age way to keep people working mainly when COVID hit. its to replace the more commonly known on-premise locations and having to house equipment for placing and receiving calls. It has given the call center world basically no restrictions when it comes to location, people they want to hire that don’t live locally and so many more benefits that it just doesn’t make sense not to switch to a cloud based phone system such as CyburDial.

In this, the cloud call focus can use the innovation of cloud communication that shows up with coordinated and fundamental elements, for example, IVR to give that expert voice edge to your clients, a live board to see an unmistakable image of business calls, call directing for sending the right calls to the right divisions or specialists.

This multitude of advantages show up with a virtual number or a complementary number. There are different numbers planned behind a complementary number. It makes more straightforward to advance significant calls to the right specialists or divisions.

Aside from these fundamental highlights, complementary numbers assist clients with contacting the business clients.

In the current day’s electronic world, cloud call focus arrangement gives simple admittance to the administrations which are fundamental for business correspondence like fast availability, better effort, and quick client question redressal.

What are the advantages of a cloud call focus arrangement?

Cloud call focus arrangement collects the capability of a business to effort its clients with next to no geological limitations. As of not long ago, the old conventional framework used to give restricted client outreach choices that too with the adequate sum put resources into the establishment of the disconnected equipment.

Be that as it may, the cloud communication arrangement will provide your business with every one of the advantages of a call center, but without any burdens jor overhead that come with a physical location.

-:- Cloud Based Contact Center Solution -:-

Here are a few advantages that our cloud call focus arrangement will give your business and enable you to set up a cloud-based smaller than normal call community for your call taking care of:

1. More straightforward versatility:

Cloud call focus arrangement permits your business to scale and extend with no additional venture on cumbersome equipment. In situations where organizations need to add more specialists to the group or move to an alternate area or a nation out and out, Call center solutions on cloud focuses arrangements will not end up being oppressive.

2. Upgraded unwavering quality:

With quick cloud-based call center arrangements, your business can profit quickly while giving your clients the chance to have there goals met with almost zero wait time. Making them happy ends with you acquiring more clients via word of mouth w mean mmhich we all know it’s the best type of marketing on the planet.

3. Savvy module:

Setting up a contact center solution such as CyburDial is a way less feverish strategy than introducing massive on-premise equipment. It’s totally savvy on the grounds that your business can save that ridiculous amount you would normally spend on hardware for a local office and use it to put resources into the establishment and marketing for massive equipment.

4. First class security:

Cloud based contact center solutions offer more dependable information security as it is totally put away upheld in the cloud which empowers information encryption, ongoing administrator control, and server security with an intense firewall solution that totally locks down the system, but at the same time has something called the Dynamic portal which allows agents to authenticate their IP on the server in order to gain access. Tried approval is urgent with regards to the cloud call focus, in this way, it accompanies different security levels.

5. Insignificant margin time:

Customarily introduced equipment is inclined to separate in vital circumstances and normally takes more than an adequate measure of time in handling. In any case, with a cloud based contact center solution’ like CyburDial, it has immaterial personal time and guarantees no call misfortune for your business.

6. State-of-the-art framework mix:

Dissimilar to conventional equipment, cloud communication works with your clients to remain refreshed with current mechanical updates and enable your group to acquire the necessary computerization and improvement. Your business can then effectively overhaul and upgrade your contact center to be in-accordance with the ongoing TCPA changes and more importantly, to keep up with the times.

7. Execution investigation and information accessibility:

You can track, record and investigate the exhibition of your representatives with definite reports benefited by cloud based contact center. It is planned in a manner to furnish you with an easy to understand insight alongside thorough reports of recorded and convenient followed calls.

8. Business accessibility: 

Your business can undoubtedly guarantee 24*7 accessibility for your clients with a cloud-based call place arrangement. With customary equipment nonstop accessibility is hard to satisfy as it anticipates that the group should remain on the PC consistently. Consequently, with cloud innovation, progression in client care administration is altogether guaranteed by your business.

Hopefully this short article has given you some new insight and a better perspective on why you should change from those old bulky hard phones that take up room on your desk and switch to a system that works right on the computer you use all day anyways, or better yet, pull it up on your iPad, your iPhone, Android, tablet, surface or literally any smart device with a browser that you can think of, even your smart TV. Let’s leave the past and join the future, come join us as we revolutionize the telecommunications world by bringing in a solution that not only handles phone calls, but so much more and we can also integrate any CRM you already use to where they will communicate back and forth and sync your information across both platforms seamlessly. Oh, and one last thing i forgot to mention, CyburDial isn’t something you are going to rent from us or pay a ridiculous per seat charge($150+ per seat) like these other dialer systems(which we do have seat rentals available for startups if you prefer), but CyburDial is a custom built dialer system that you will own! That’s right, you buy the cloud based server which we will show you some options to pick from, we install our custom system on your server and then handle all your integrations for CRM’s and anything else you may need to combine with your new state of the art technology. We then provide you with learning material such as a 600 page manual, videos demonstrating how to use most of the more common features you will need to know about, an in depth training over zoom for both your agents and then your managers, making sure you have everything you need to know, in order to be successful in your business, but that’s not all, we are also going to provide you with 90 days support included in your buildout, to answer any questions as they come along, hop on a zoom call with you and/or your team to show you live how to do something your unsure of, we will create some loom videos for anything that’s confusing any of your staff, as well as 24 hour access to our helpdesk to make sure someone is ALWAYS around to help you. So what are you waiting for? Get ahold of us now by calling us at 725-22-CYBUR – Emailing us at sales@cybur-dial.com or if you’d like to talk to someone over chat, click the little chat box in the corner or come join our Live Support Channel on Skype which has people from over 45 countries covering 6 continents where the passing of knowledge and the generosity of men and women helping each other is in no short demand because when you join CyburDial, its not just one of the best decisions you’ll make by becoming business associates, but you also become family.

-Chris aka carpenox

Tips and Tricks – Uncommon Issues

8/21/2022- carpenox

In this article, I am going to go over some of the more often asked questions and how to fir them. If you still don’t understand, feel free to join our live chat. Also included will be some pretty useful ways to use Linux’ built in tools for your benefit.

1) Lets start easy with “htop”. This command, “htop” will display your current drain on system resources and show you where you stand. Take a look at the picture below:

2) Creating a filter to only call certain status every 90 days only

This next one can be very useful for those of you that need to drop certain dispositions from being called for a set time period, for this example, we’re gonna say 90 days for any lead marked with NI(not interested). You need to create a “filter” and paste the following mysql query which can be altered to fit your needs: “status IN (‘NI’) and modify_date < NOW() – INTERVAL 90 DAY OR status IN (‘N’,’NA’ ,’B’,’AB’,’DROP’,’PDROP’,’NEW’,’NP’,’NANQUE’,’ADCT’)”. The first status “NI” can be set to anything you want, like ‘ADCT’ to go back and see if those temporary disconnected numbers are back or whatever dispo you’d like to go back to. You can also change the 90 to however many days you want to wait before dialing those again and finally, you can change from the right side of the query where it says “status IN (‘N’,’NA’ ,’B’,’AB’,’DROP’,’PDROP’,’NEW’,’NP’,’NANQUE’,’ADCT’)” and either add to it or remove from it, etc. Here is a small example of the one used in this article:

3) Is your audio store not accepting new files? Does it keep telling you improper format? Not a problem, we need to run a few commands in the Linux cli to get this fixed up. Copy and paste the code below:

cd /usr/share/astguiclient/
sed -i 's/wgetbin -q/wgetbin --no-check-certificate -q/g' ADMIN_audio_store_sync.pl

/usr/share/astguiclient/ADMIN_audio_store_sync.pl --debugX


chmod -R 777 audio folder in /var/www/html/audio_folder (somehting like ndt7h4rr8fynf3y8er)
chown -R apache:apache /var/www/html/audio_folder (somehting like ndt7h4rr8fynf3y8er)

4) Need to change your recording links from http to https? Try the following query in mysql:

UPDATE recording_log
SET location = REPLACE(location, 'http://127.0.0.1/', 'https://127.0.0.1/')
WHERE location LIKE '%http://127.0.0.1/%';

you can also run this with archive_log instead of recording_log and the Ip's can be switched out with FQDN's or domain names.

5) Here is a simple way to change the passwords for all users as well as a couple variants to get more specific:

update vicidial_users 
set pass="newpass";  ###update all users password

update vicidial_users 
set pass="newpass" 
where user between 7000 AND 7015;  ##update users that are only between 7000 and 7015

update vicidial_users 
set pass="newpass"
 where user_level between 1 AND 8;  ##change password for all users between levels 1 and 8, dont change level 9 passwords

That’s it for today, I’ll add some more tomorrow and the days to follow so stay tuned.

Thanks, Chris aka carpenox

9/5/2022 – Adding a few more

6) Speed up call handling for agent only or dial servers only. (no web/DB)

If you are using servers where agents only log in and handle calls, but no calls are placed out from it, then you can use the new delay options on those servers to enhance efficient operations. The –autodial-delay=X option in the ADMIN_keepalive_ALL.pl script will allow you to set the delay to 100 milliseconds for these agent-only servers(the default is 2500ms). Lowering the delay for agent-only servers makes the auto-dial FILL process more responsive to the changes in the agent state on the agent-only servers which will enhance how your cluster operates. You can also use the –adfill-delay=X CLI option for the ADMIN_keepalive_ALL.pl script on the server that is running the FILL process and lower it as well if you have a larger cluster. The default of that process is also 2500ms, but you can lower it down to 500ms if needed.

7) Are all your calls showing DISPO?

This is usually because your php time doesnt match the system. You can change it by editing /etc/php.ini for CentOS/Alma/Rocky or /etc/php7/php.ini for Leap. Just change it to match and you’ll be good to go.

8) How can I move a lead based on how many times its been called or how old the lead is?

The answer is yes, you can use the script named dispo_move_list.php, that you can find in your /usr/src/astguiclient/trunk/extras folder on your web server. It has a few different choices you can use that you can see below:

# Definable Fields: (other fields should be left as they are)
# - log_to_file - (0,1) if set to 1, will create a log file in the agc directory
# - sale_status - (SALE---XSALE) a triple-dash "---" delimited list of the statuses that are to be moved
# - exclude_status - (Y,N) if set to Y, will trigger for all statuses EXCEPT for those listed in sale_status, default is N
# - talk_time_trigger - (0,1,2,3,...) if set to number greater than 0, will only trigger for talk_time at or above set number, default is 0
# - called_count_trigger - (1,2,3,...) if set to number greater than 0, will only trigger for called_count at or above set number, default is 0
# - list_id_trigger - (101,...) if set to number greater than 99, will only trigger for list_id equal to the set number(NOTE: list_id must be sent), default is disabled
# - list_id - (101,...) if you want to use list_id_trigger then this must be set: "list_id=--A--list_id--B--", default is disabled
# - lead_age - (1,2,3,...) if set to number greater than 0, will only trigger for a lead entry_date this number of days old or older, default is 0
# - new_list_id - (999,etc...) the list_id that you want the matching status leads to be moved to
# - reset_dialed - (Y,N) if set to Y, will reset the called_since_last_reset flag on the lead
# - populate_sp_old_list - (Y,N) if set to Y, will populate the security_phrase field of the lead with the old list_id
# - populate_comm_old_date - (Y,N) if set to Y, will populate the comments field of the lead with the date and time when the lead was last called
# Multiple sets of statuses:
# - sale_status_1, new_list_id_1, reset_dialed_1, exclude_status_1, called_count_trigger_1 - adding an underscore and number(1-99) will allow for another set of statuses to check for and what to do with them
# - multi_trigger - (talk-age...) if set to 1 or more of "talk,age,list,count,status"(separated by '-') it will check for only one of included triggers to be met for the lead to be moved, (does not work with multiple sets)

9) Can I record my agents outside of ViciDial or once calls are transferred outside the system?

Yes, you can. You have to use an agi script called agi-NVA_recording.agi which was made for this purpose. Here are some triggers for it below:

# ; 1. logging output (NONE|STDERR|FILE|BOTH)
# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension) or vicidial_live_agents user who launched the call
# ; 3. log this call in user_call_log (Y|N) default N
# ; 4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
# ; 5. audio record this call (Y|N) default N
# ; 6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!
# ; 7. play the recording ID of this call before recording starts
# ; 8. include the recording ID in the filename
# ; 9. search vicidial_list for phone number dialed (Y|N) default N, assumes 10 digit phone numbers
# ; 10. if 9 is Y, this is search method (ALLLISTS|PHONE) default ALLLISTS, search all lists, use phone setting, CURRENTLY DOES NOTHING
# ; 11. error out and end call if phone number is not found (Y|N) default N
# ; 12. run the phone entry's NVA Call URL (Y|N) default N
# ; 13. if 9 is Y, and phone number is not found, insert into phone's NVA List ID (Y|N) default N
# ; 14. if 13 is Y, override phone's NVA List ID with this list ID when lead is inserted
# ; 15. if 13 is Y, override phone's NVA Phone Code with this phone code when lead is inserted
# ; 16. if 13 is Y, override phone's NVA Status with this status when lead is inserted

Here as an example to give you an idea how it looks:
# ;custom dialplan entry example: (similar to the defaultlog Call Menu)
#exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N---N---N)
#exten => _X.,n,Goto(default,${EXTEN},1)
#exten => _X.,n,Hangup

10) Why don’t calls to Canada show the caller ID? (They display those weird V435345874353457353 numbers)

It’s because Canadian telco’s accept any CID that is sent and Vicidial sends this UID first which is ignored by American telco’s and it was a hard solution for me to find, so here it is for you guys. It uses a dialplan that was given to me by The dialplan God – Striker24/7.

exten => _81NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _81NXXNXXXXXX,n,NoOp(MY CALLERD !!!! ${CALLERID(all)})
exten => _81NXXNXXXXXX,n,Set(_CALLERID(num)=${CALLERID(num)})
exten => _81NXXNXXXXXX,n,Dial(IAX2/ASTloop/9${EXTEN:1},,tTo)
exten => _81NXXNXXXXXX,n,Hangup()

exten => _91NXXNXXXXXX,1,Set(CALLERID(num)=${CALLERID(num)})
exten => _91NXXNXXXXXX,n,Set(CALLERID(name)=${CALLERID(num)})
exten => _91NXXNXXXXXX,n,NoOp(MY CALLERD !!!! ${CALLERID(all)} ${CALLERID(num)} ${CALLERID(name)})
exten => _91NXXNXXXXXX,n,Dial(SIP/${EXTEN:1}@TILTX,,tTo)
exten => _91NXXNXXXXXX,n,Hangup()

Well thats it for today, hopefully these help someone.

-Chris aka carpenox

I am carpenox from the Vicidial forums and I enjoy helping our community, of which I do free of charge, however my one on one time helping people out I do have to charge for my time in order to keep this going. If my articles have helped you out and you’re making money now because of my help, please think about donating to the cause so I can keep this blog going. Here is a link to donate through PayPal.

Check out all of our social media platforms -:- https://linktr.ee/CyburDial

Join us on Discord: https://discord.gg/jt8sNvJM

Table of Contents

10 Latest Posts

Information

• Introducing CyburNumbers
• Navigating the Future: Artificial Intelligence in the Call Center Industry
• Unlocking the Future of Call Centers: Introducing CyburDial’s Call Center as a Service (CCaaS)
• Choosing the Right Call Center Solution: CyburDial vs. ReadyMode vs. Convoso
• The Benefits of Omnichannel Support for Customer Satisfaction: A CyburDial Perspective
• Migrating to the Cloud: Is Your Call Center Ready?
• Ensuring Payment Security: PCI DSS Compliance in Call Centers
• The Future of VoIP in Call Centers: A Glimpse into Tomorrow’s Communication Landscape
• Understanding Telemarketing Regulations and Compliance: A Comprehensive Guide
• CyburDial’s AI-Driven Predictive Dialer: Ensuring Compliance with FCC Regulations
• Maximizing Call Center Efficiency: Popular CRM Integrations You Need to Know
• HIPAA Compliance: A Must for Health Insurance Call Centers with CyburDial
• The Crucial Role of Stress Management in Ensuring Call Center Agent Well-Being
• Unveiling the Evolution: AI’s Pivotal Role in Call Center Operations
• Key Call Center Metrics You Should be Tracking
• A Real-World Transformation: How CyburDial Rescued a Health Insurance Call Center
• Transforming Health Insurance Customer Service: The Power of CyburDial
• CyburDial’s Quality Control Module with Artificial Intelligence
• What are 10 things to look for in the best call center solutions?
• Get Ahead for the Week with CyburDial’s Automation and Workflow System
• Revolutionizing Call Center Operations with CyburDial’s Automation System
• Starting a Successful Call Center: A Comprehensive Guide
• A Step by Step Guide to Build a Successful Call Center
• Unlocking Efficiency: How CyburDial Is Revolutionizing Call Centers and Solving Common Pain Points
• CyburDial’s Enhanced Realtime Reports and Analytics
• Happy Friday from Dialer.One: Revolutionizing Call Centers with CyburDial’s AI-Powered Solution
• Revolutionizing Business Communications: Dialer.One’s AI-Powered Solutions
• Dialer.One: The Ultimate Solution to Avoid Robocaller Blocks and Costly Legal Pitfalls
• CyburDial’s Data Protection with all aspects of it’s Multichannel Features
• Supercharge Your Business with Asterisk 18 and Dialer.One’s Custom Solution
• Revolutionizing Business Communication with Dialer.One
• CyburDial: Your One-Stop Solution to Revitalize Your Contact Center
• Contact Center Build-Outs
• 5 Keys To Building Out A Successful Call Center Infrastructure
• Should Your Business Switch to Cloud PBX?
• What Is a Cloud PBX?
• CyburDial’s Integration Capabilities
• 15 Winning Sales Strategies to Help Close Deals Better
• Optimize Outbound Calls with Predictive and Automated Dialer Software 
• Call Center Solutions For Every type of Business, based in the Cloud
• We were just added to Capterra – Please leave us a review
• CyburDial – Check out our new interface
• Cyburdial, LLC brings you: CyburDial -:- A Cloud Based ‘Zero Trust’ Predictive Dialer
• What is a Call Center Dialer?
• What is a Virtual Office?
• What is VoIP and How Does it Work? (Explained)
• Cloud Based Predictive Dialer: What to Know Before You Buy
• Tired of being tethered to an office or a computer? Unleash yourself today!
• Is there a dialer system that I can use from any device?
• Tired of TCPA Lawsuits? We can help you today!
• U.S. Supreme Court ruling: ATDS Definition – Sorry for your loss TCPA lits!
• Can you run Cyburdial on an iPhone?
• Check out our live demo free!
• What is a Predictive Dialer?
• ViciDial’s Predictive settings revealed
• INJ3CTOR3 Operation – Leveraging Asterisk Servers for Monetization

Book time with carpenox now

ViciDial Scratch Install Instructions

• How to – Use the full functionality of the ViciDial installer by carpenox
• How to – Install FusionPBX on Debian 12
• How to – Scratch install ViciBox 11 on OpenSuSE Leap 15.5 with Asterisk 16.17.0-vici
• How to – Install Vicidial on Alma Linux 9 with my new auto installer
• How to – Scratch instructions for Vicidial(Vicibox9) on OpenSuSE Leap 15.2
• How to – Scratch install instructions for Vicidial on OpenSuSE Leap 15.3 with Asterisk 16.17.0
• How to – Install Asterisk 16 on Vicidial
• How to – Vicidial Scratch install on CentOS 7
• How to – Scratch install Vicidial on CentOS 8
• How to – scratch install Vicidial on Ubuntu
• How to – Scratch install Vicidial on AlmaLinux
• How to – migrate from CentOS 8 to Rocky Linux (conversion)
• How to – Scratch install Vicidial on RockyLinux 8.5
• How to – migrate from CentOS 8 to AlmaLinux 8.6(conversion)

Troubleshooting ViciDial

• Some Common questions and answers!
• Useful Commands to manage everyday tasks on Asterisk/Vicidial Servers
• How to – Fix the “You don’t have permission to access /RECORDINGS/MP3/” error within ViciDial
• How to – Fix ViciBox 11 after kernel update
• How to – Upgrade your Vicidial Database from 2.2 all the way up to 2.14 & all versions in between
• Why do my agents say paused when they are on a live call?
• Why doesn’t my ViciBox 10.0.2 install work?
• How to – Fix the firewall on Vicibox10
• How to – Fix the Vicidial error: Code Expects Different Schema
• How to – Fix error in Vicidial: There is a time synchronization problem with your system, please tell your system administrator
• How to – Set the time zone for PHP and DB in the reports page for Vicidial
• How to – Fix Dahdi errors(no sounds) in relation to Vicidial
• How to – Fix error: ERROR 2002 (HY000): Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.s
• How to – fix the Python repo for Vicidial – Repository ‘openSUSE-Leap-15.2-Devel-Languages-Python’ is invalid
• How To – Fix the Perl repo for ViciBox 10(Leap 15.3)
• How to – fix the PHP-Applications repo for ViciDial – Repository ‘openSUSE-Leap-15.2-PHP-Applications’ is invalid
• Why doesn’t my Vicibox9 ISO install work?
• Why doesn’t my webphone/Viciphone work anymore?
• How to – Upgrade OpenSuSE from Leap 15.1 to 15.2 or 15.3
• How to – Remove the water drop/bloop sound from ViciDial

How To’s

• How to – Fix Apache not starting on ViciBox
• How to – Decrease SDP(short duration percent) in ViciDial
• Unraveling MySQLcheck: A Comprehensive Guide to Database Maintenance
• How to – Fix the “You don’t have permission to access /RECORDINGS/MP3/” error within ViciDial
• How to – Setup a ViciDial Cluster with scratch installs
• How to – Set Up Asterisk 18 with ConfBridge for ViciDial with Bug fixes for monitoring
• How to – Use ViciDial’s AGI’s
• How to – Create a simple CDR report for ViciDial
• How to – Setup a Press 1 campaign in ViciDial
• How to – Patch Asterisk 16 or 18 for ViciDial
• How to – Modify your options.php file to get the most out of your dialer
• How to – Upgrade your Vicidial Database from 2.2 all the way up to 2.14 & all versions in between
• How to – Optimize your database using the MySQL tuning tool
• How to – Upgrade Asterisk 13/16 to Asterisk 18
• How to – Setup Two Factor Authentication (2FA) on your ViciDial system
• How To – Fix the Perl repo for ViciBox 10(Leap 15.3)
• How to — Remove the water drop/bloop sound from ViciDial
• How to – Upgrade OpenSuSE Leap 15.3 to 15.4
• What does – The statuses at the bottom of each list mean?
• How to – Integrate Queuemetrics with Vicidial
• How to – enable and use password encryption in ViciDial
• How to – Switch ViciDial from meetme to confbridge
• How to – Use Firewalld via command line
• How to – Integrate vTiger 7.3 into Vicidial
• How to – Create an IVR for inbound calls
• How to – Setup Email for ViciDial reports and voicemail
• How to – Use CID groups
• How to – Add conferences for add on servers to a cluster
• How to – Setup a slave DB for a scratch installed ViciDial
• How to – Setup an archive server
• How to – Create a DNC call menu for people to remove themselves
• How to – Integrate STIR/SHAKEN into Vicidial
• How to – Setup a ViciDial Cluster
• How to – Scratch install the dynportal on CentOs, Rocky or Alma Linux
• How to – Use Vicidial API’s
• How to – Set “callback to queue” option in your campaign
• How to – set timed actions during a call in your campaign
• How to – record calls in Vicidial
• How to – Get phpMyAdmin working and secured on a Vicibox 9 installation
• How to – Set the time zone for PHP and DB in the reports page for Vicidial
• How to – Set proper Answering Machine Detection settings for Vicibox9/10
• How to – Setup FreePBX 15 & Asterisk 16 on a Raspberry Pi
• How to – Update your Vicidial version with subversion
• How to – Backup and Restore your Vicidial server
• How to – Use the built in Dynamic Portal for Vicibox
• How to – Turn on IP whitelist in Vicidial
• How to – Secure Vicidial, correctly. Part 1
• How to – Monitor your agents using the realtime screen in Vicidial
• How to – install a webphone/viciphone on your Vicidial server
• How to – Scratch install the dynportal on CentOs
• How to – integrate vTiger 7.3 into Vicidial
• How to – Create a call menu/IVR in ViciDial that you can dial an agents extension on
• How to – Use one dynamic portal for whitelisting and have it sync across an entire cluster

Security

• Security Vulnerability – SVN 3848
• Security Vulnerability – Vicidial SVN 3754
• How to – Setup Two Factor Authentication (2FA) on your ViciDial system
• How to – Use the built in Dynamic Portal for Vicibox
• How to – use one dynamic portal for whitelisting and have it sync across an entire cluster
• How to – Scratch install the dynportal on CentOs, Rocky or Alma Linux
• How to – Use Firewalld via command line
• 4/11/2022 – URGENT UPDATE REQUIRED – ViciDial Security Vulnerability
• Security vulnerability in Vicidial codebase – Update now!
• How to – Secure Vicidial, correctly. Part 1
• BazarLoader used to deploy Ryuk ransomware on high-value targets
• What is BazarCall malware?
• INJ3CTOR3 Operation – Leveraging Asterisk Servers for Monetization

STAYING COMPLIANT

• CyburDial’s AI-Driven Predictive Dialer: Ensuring Compliance with FCC Regulations
• Understanding Telemarketing Regulations and Compliance: A Comprehensive Guide
• Revolutionizing Business Communications: Dialer.One’s AI-Powered Solutions