CyburDial Feature List

CyburDial has the most up to date and futuristic abilities the industry. Some of our top gestures are listed directly below followed by our other common features.

CyburDial’s Top Features

The More Common Features

Inbound, Outbound and Blended call handling, also Inbound Email and Chat
Skills-based routing with agent ranking
Outbound agent-controlled, broadcast and predictive dialing
Integrated call recording
Three-Way calling within the agent screen
Scheduled Callbacks: Agent-Only and Anyone
Ability to have agents work from almost any internet connected computer
Agent Scripting with customer data
External CRM Integrations
Custom Data Field Forms with Switchable Forms
Web-configurable IVRs and Voicemail boxes
Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts
Inbound Post-Call Customer Surveys
Inbound Queue Preserve-Place-in-Line
Inbound Queue Closing Time Features
Outbound CallerID Groups: per-State, per-Areacode, Round-robin and Auto-rotate
Zoiper Webphone and our CyburPhone WebRTC phone are both included
Integrated web-based agent phone included, requires no agent setup
Immediate or scheduled website callbacks
Real-time reports with “click-to-listen” to monitor agent phone calls
Inbound and Advanced Forecasting Reports
Internal chat and broadcast messaging to agents
Easy importing of calling lists through the Web, by API or scheduled by FTP
Share lead data across CyburDial clusters instantly when calls are transferred
Call Quota Lead Ranking for multiple contact attempts
Multiple configurable options for leaving messages on customer voicemail boxes
Remote API control of agent screen functions
Auto-generate call lists based on dropped inbound queued calls
Local, toll-free and international inbound phone numbers available
Full USA, Canada and UK regulatory-compliance
Cellphone filtering for TCPA compliance available
System-wide, per-Campaign and Inbound DNC Lists
DNC.COM Lead Filtering and Inbound Call Filtering
GDPR Compliance features
Encrypted customer data handling available
Computer IP Address access restrictions for web resources
Agent Audio Soundboards available
Dozens of standard reports, which can be emailed out on a set schedule
Ability to have recordings automatically transferred to an external FTP site
Quality Control module available
16 languages available, or build your own language translations
PBX features allow you to use your CyburDial system as your office PBX
Includes five hours of initial setup support and one hour per month of free tech support
No hidden fees
99.9% up-time guarantee*
Scalable to hundreds of logged in agents
Dedicated dialing server hardware
Single server guaranteed to handle at least 25 agents at 3:1 line ratio
Additional servers can be added to increase agent and call capacity
All hosted settings and configurations are transferable to a customer-owned premises VICIdial system, or we can go the other way too
Month-to-month terms, no long-term contracts

_{* Uptime is based off of a 15 hour (9am to 12am GMT -5) work day.
** All costs and billing increments are subject to change. Surcharges may apply for inbound calls based upon the inbound DID’s rate center.}

In Depth Features List:

Ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple VICIhost dialers, or multiple campaigns on a single dialer
Ability to transfer calls with customer data to a closer/verifier
Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to broadcast dial to customers with a pre-recorded message
Ability to park the customer with custom music per campaign
Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
Ability to set outbound CallerID per campaign or per list
Ability to take inbound calls gathering CallerID
Ability to function as an ACD for inbound and fronter/closer verification calls
Ability to have an agent take both inbound and outbound calls in one session(blended)
Ability to start and stop recording an agent’s calls at any time
Ability to automatically record all calls
Ability to manually or automatically call up to two other customer numbers for the same lead
Automatically dial unlimited alternate numbers per customer until you get an answer
Ability to schedule a callback with a customer as either any-agent or agent-specific
Ability in Manual dial mode to preview leads before dialing
Agents can be logged from anywhere with just a phone, web browser, and an internet connection
Faster hangup and dispositioning of calls with one key press (HotKeys)
Definable Agent Wrap-up time per campaign
Ability to add custom call dispositions per campaign
Ability to use custom database queries in campaign dialing
Recycling of specified status calls at a specified interval without resetting a list
Dialing with custom Time Zone restrictions including per state and per day-of-the-week
Dialing with Answering Machine Detection, also playing a message for AM calls
Multiple campaigns and lead-lists are possible
Option of a drop timer with safe-harbor message for FTC compliance
Variable drop call percentage when dialing predictively for FTC compliance
System-wide and per-campaign DNC lists that can optionally be activated per campaign
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
Agent phone login balancing and fail over across multiple VICIhost servers
Several real-time and summary reports available
Real-time campaign display screens
3rd party conferencing(with DTMF macros and number presets)
3rd party blind call transfer
3rd party conferencing with agent drop-off
Custom Music-On-Hold and agent alert sound for inbound calls
Estimated hold time, place in line, overflow queues and several other inbound-only features
Skills-based ranking and call routing per inbound group(queues) and campaign
Queue Prioritization per campaign and inbound group
Single agent call queuing
Ability to set user levels and permissions for certain features and campaigns
Ability for managers to listen-in on agent conversations
Ability for managers to enter conversations with agents and customers
Ability for managers to change the selected queues for an agent
Ability for agents to select a Pause Code when they are not active
Ability for agents to control volume levels and mute themselves
Ability for agents to view the statuses of other agents on the system
Ability for agents to view details for calls in queue that the agent is selected to take calls from
Ability for agents to select and click to take calls in queue from their agent screen
Agent shift enforcement by day and time, defined per user group
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
Lead import web-based API
Web-based data export utilities
Separate Time-clock application to track user work time
Web-based administration
DID, phone and carrier trunk provisioning through the web interface
Inbound email handling through the agent web screen
Chat with customers from a website through the agent web screen
Chat with managers and other agents in the agent web screen
The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese.
The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.