In this article, I will go over what the list statuses mean in relation to reporting. What I’m talking about is at the bottom of each list as shown in the picture below:
All of these different statuses can become pretty confusing, especially because they are not all on the agent screen and some are not even on the system statuses either which becomes really challenging. Ok so let’s stay from the to, I’ll outline them all on a simple “List” layout.
The next 5 dispos are related to KHOMP AMD also used with a 3rd party service called AI AMD(Artificially Intelligent Answering Machine Detection) If interested in this message me via Skype -:- live:carpenox_3 | Back to the list statuses
The last thing I want to go over is the other columns, “called”, “not called”, “dialable” and”penetration”.
The other place you’ll see a similar layout of statuses is at the bottom of any campaign. I’ll go over what this means as well. Below is a picture to help you follow along:
As you can see above it looks very similar to the results on the bottom of each list, except this combines all active lists on the campaign and shows you only called and not called results. What this means is the numbers next to each dispo for the called campaign have all been dialed since the last reset of the lists attached and active, and the same for the not called except those numbers are how many leads have not been dialed since the last lists reset.
I hope this article has helped some of you that may have been confused about this past of the system, comment below or join our chat: https://join.skype.com/ujkQ7i5lV78O of you have any questions.
Chris aka carpenox
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