CyburDial’s multichannel capabilities, including WebRTC technology and robust encryption measures, enable call centers to offer versatile, secure, and efficient communication options to customers. Here’s an overview of these features:
1. WebRTC Technology:
WebRTC (Web Real-Time Communication) is a core component of CyburDial’s multichannel capabilities. It’s a browser-based technology that allows for real-time audio and video communication directly within web applications, as well as the ability to send emails and SMS messages directly within CyburDial’s agent interface. Here’s how CyburDial leverages WebRTC:
- Seamless Browser-Based Communication: CyburDial’s call center solution enables agents and customers to communicate via voice and video directly within web browsers, eliminating the need for additional plugins or software installations.
- Low Latency: WebRTC technology minimizes communication delays, ensuring that interactions are smooth and responsive, which is crucial for maintaining customer satisfaction.
- Cost-Effective: Since WebRTC operates through web browsers, it eliminates the need for traditional phone lines, resulting in cost savings for call centers.
2. Encryption for Data Protection:
CyburDial places a strong emphasis on data security and privacy. The solution incorporates encryption measures to protect all aspects of communication:
- Secure Data Transmission: Voice and video calls, as well as data transfers, are encrypted to prevent eavesdropping and unauthorized access during transmission.
- End-to-End Encryption: CyburDial employs end-to-end encryption for chat and messaging, ensuring that only the intended recipients can access the content.
- Secure Data Storage: Customer data and call recordings are stored securely with encryption to safeguard sensitive information.
- Compliance with Regulations: CyburDial’s encryption practices align with industry-specific regulations (e.g., GDPR, HIPAA) to meet data security and compliance requirements.
- Secure Web Communication: WebRTC communication within browsers is protected through secure protocols, ensuring that customer interactions are confidential and safe.
These multichannel capabilities, combined with robust encryption measures, allow CyburDial to offer a secure, reliable, and versatile call center solution. It ensures that customers can interact with your call center through their preferred channels while maintaining the highest standards of data protection and privacy compliance.