How to – Fix ViciBox 11 and 12 errors

Step 1 – Fix Apache errors if they exist

cd /etc/apache2/conf.d/
for file in *.conf.old; do mv "$file" "${file%.conf.old}.conf"; done
Answer y to all replace file questions

Step 2 – Recreate missing files

cd /usr/src/astguiclient/trunk
perl install.pl --copy_sample_conf_files --no-prompt

Step 3 – Rebuild missing directories

rm -rf /var/lib/asterisk/sounds
ln -s /usr/share/asterisk/firmware /var/lib/asterisk/firmware
ln -s /usr/share/asterisk/images /var/lib/asterisk/images
ln -s /usr/share/asterisk/moh /var/lib/asterisk/moh
ln -s /usr/share/asterisk/mohmp3 /var/lib/asterisk/moh
ln -s /usr/share/asterisk/sounds /var/lib/asterisk/sounds
ln -s /usr/share/asterisk/static-http /var/lib/asterisk/static-http
ln -s /usr/share/asterisk/phoneprov /var/lib/asterisk/phoneprov

ln -s /var/lib/asterisk/agi-bin /usr/share/asterisk/agi-bin
ln -s /var/lib/asterisk/phoneprov /usr/share/asterisk/phoneprov

Step 4 – Fix yast (ViciBox 12 only)

zypper ref && zypper up
cp /etc/firewalld/zones/external.xml.rpmnew /etc/firewalld/zones/external.xml

Also apply this patch:
zypper in -t patch openSUSE-SLE-15.6-2024-4321=1 SUSE-2024-4321=1

Time Sync Has been fixed in SVN 3905 and above

The last issue I have received reports about is a time synchronization issue even when times match everywhere on the system, I am working on debugging this currently, check back here for solution.

The fix is below:

echo "explicit_defaults_for_timestamp = Off" >> /etc/my.cnf.d/general.cnf
systemctl restart mariadb.service

Here is the documentation for it: https://docs.vicibox.com/en/latest/bugfix/bugfix1201-2.html

Here is also a link to the official docs from the ViciBox support website:

https://docs.vicibox.com/en/latest/bugfixerrata.html

Dynportal not working

You need to add port 446 to /etc/apache2/conf/listen.conf as shown below:

If you have any questions feel free to join our discord: https://discord.gg/ymGZJvF6hK

Chris aka carpenox

Welcome to CyburDial’s New Merchandise Store

We are beyond excited to announce that CyburDial has officially launched its brand-new merchandise store! Now, you can show your love for CyburDial with our exclusive range of products, designed to cater to every fan’s needs. From stylish clothing to practical everyday items, our merchandise collection has something for everyone. Visit our store at CyburDial Shop today and explore what’s in store!

Fashion Forward: Stylish Clothing Collection

Our clothing line features an array of options that reflect the CyburDial spirit. Whether you’re looking for a comfortable t-shirt for casual wear, a cozy hoodie for those chilly days, or a sleek sweater that makes a bold statement, we’ve got you covered.

• T-Shirts: Show off your CyburDial pride with our stylish t-shirts. Made from high-quality materials, these shirts are not only comfortable but also durable, ensuring that you can wear them for any occasion.
• Hoodies & Sweaters: Perfect for keeping you warm while representing your favorite brand. Our hoodies and sweaters come in various designs and colors, making them a versatile addition to your wardrobe.

Everyday Essentials: Mugs, Mousepads, and More

We understand that our fans want to incorporate their love for CyburDial into their daily lives, which is why we’ve expanded our merchandise collection to include essential items for your home and workspace.

• Mugs: Start your morning with a cup of coffee in our exclusive CyburDial mugs. Each mug features a unique design that captures the essence of our brand, making it the perfect addition to any kitchen or office.
• Mousepads: Upgrade your desk with our premium mousepads, designed for both style and functionality. With smooth surfaces that provide excellent tracking for your mouse, these mousepads will enhance your productivity while showing off your CyburDial pride.

Unique Collectibles: Glasses and Other Accessories

For those who appreciate the finer things in life, our merchandise store includes unique collectibles and accessories that add a touch of CyburDial to your everyday routine.

• Glasses: Enjoy your favorite beverages in style with our CyburDial glasses. These high-quality glasses are perfect for any occasion, whether you’re hosting a party or enjoying a quiet evening at home.
• Accessories & More: From keychains to phone cases, our store offers a variety of accessories that allow you to carry a piece of CyburDial with you wherever you go.

Shop Now and Show Your Support

Ready to dive into the world of CyburDial merchandise? Head over to CyburDial Shop and start browsing our collection today. By purchasing our merchandise, not only are you getting high-quality products, but you’re also supporting the CyburDial community and helping us continue to bring you the content and experiences you love.

Thank you for being a part of the CyburDial family. We can’t wait to see you rockin’ your new gear! Don’t forget to share your merch photos with us on social media using the hashtag #CyburDialMerch. Happy shopping!

Click here to check out the merch store now!

Custom VICIdial Reports on GitHub

Introducing My New GitHub Repository for Custom VICIdial Reports

Hey there, fellow VICIdial enthusiasts!

I am thrilled to announce the launch of my latest GitHub repository, dedicated to creating custom reports for VICIdial. As a long-time user and developer in the VICIdial community, I understand the importance of having detailed and actionable data at your fingertips. This repository aims to enhance your call center’s efficiency and decision-making process by providing insightful reports tailored to your specific needs.

First Report: Area Code Call Breakdown

The first report available in this repository is the “Area Code Call Breakdown.” This report is designed to give you a comprehensive analysis of the number of calls made to each area code within a specified date range. Whether you are looking to optimize your outbound campaigns or ensure compliance with call regulations, this report will provide valuable insights into your call distribution patterns.

Understanding the New Spam Math for 2025

In light of recent changes to spam regulations, it is crucial to manage your Direct Inward Dial (DID) numbers effectively. According to the new guidelines for 2025, you should aim to keep the number of calls per DID below 50 calls per day. This report will help you achieve that by suggesting the optimal number of DIDs you should have for each area code based on the collected data and a six-day work week.

Here’s how the calculations work:

1. Total Calls to Area Code (per date range): This is the total number of calls made to a particular area code within your specified date range.
2. Daily Call Volume: Divide the total calls by the number of days in the date range to get the average daily call volume.
3. Required DIDs: To ensure each DID handles fewer than 50 calls per day, divide the daily call volume by 50 and round up to the nearest whole number.

For example, if you made 3,000 calls to area code 305 over a six-day period:

• Daily Call Volume: 3,000 calls / 6 days = 500 calls per day
• Required DIDs: 500 calls per day / 50 calls per DID per day = 10 DIDs

Exporting Data to CSV

To make the data even more accessible, this report includes the option to export your findings to a CSV file. This feature allows you to easily share the data with your team, analyze it in spreadsheet software, or integrate it with other systems for further processing.

Get Started Today

Ready to enhance your VICIdial reporting capabilities? Head over to my GitHub repository here to get started. You’ll find detailed instructions on how to set up and run the reports, as well as ongoing updates and new features.

Installation

Go to your “vicidial” directory on your web server. For ViciBox type “cd /srv/www/htdocs/vicidial” and for Redhat(Alma/Rocky/CentOS) type “cd /var/www/html/vicidial” and then clone the repo by typing:

git clone https://github.com/carpenox/Reports.git

Then browse to your server – https://yourserver.com/vicidial/Reports/did_report.php

Thats it, enjoy!

Stay tuned for more custom reports and features coming soon. If you have any suggestions or feedback, feel free to open an issue on GitHub or reach out to me directly on Discord: https://discord.gg/ymGZJvF6hK

Happy dialing!

Chris aka carpenox