Supercharge Your Business with Asterisk 18 and Dialer.One’s Custom Solution
In the ever-evolving landscape of communication technology, businesses are constantly seeking innovative solutions to enhance their operations, boost productivity, and save costs. Asterisk 18, the latest version of the open-source telephony platform, has emerged as a game-changer in this arena. When combined with Dialer.One’s custom-built dialer solution, it offers a powerhouse of benefits that can transform your business and drive growth while optimizing your expenditure.
Asterisk 18: A Glimpse into the Future of Telephony
Asterisk, developed by Digium (now part of Sangoma Technologies), has been a pioneer in the world of Voice over IP (VoIP) and Unified Communications (UC) since its inception. The release of Asterisk 18 brings forth a myriad of features and enhancements that position it as the go-to solution for modern telephony needs.
Key Features of Asterisk 18:
Enhanced Security: Security is paramount in today’s digital age, and Asterisk 18 comes with robust security enhancements. It offers improved encryption and authentication methods, protecting your communication infrastructure from potential threats.
IPv6 Support: As the world transitions to IPv6, Asterisk 18 ensures your telephony system remains future-proof with full support for IPv6 networking.
Advanced Analytics: Asterisk 18 introduces an integrated analytics framework, allowing businesses to gain deep insights into call performance, call quality, and other vital metrics. This data-driven approach aids in better decision-making and optimization.
Improved Video Conferencing: In an era of remote work and virtual meetings, Asterisk 18 enhances video conferencing capabilities, offering better quality and reliability for remote collaboration.
Expanded Codec Support: With support for Opus and VP9 codecs, Asterisk 18 ensures superior audio and video quality during calls, enhancing the user experience.
RESTful APIs: Asterisk 18 simplifies integration with third-party applications and services through RESTful APIs, making it easier to streamline business processes.
Now, let’s explore how Dialer.One’s custom-built dialer solution, powered by Asterisk 18, can revolutionize your business operations and help you grow while saving money.
Dialer.One: Turbocharge Your Business Communication
Dialer.One, built on the robust foundation of Asterisk 18, is a tailor-made solution designed to empower businesses in various sectors, from customer support to telemarketing. Here’s why it’s a game-changer:
1. Enhanced Efficiency:
Dialer.One leverages Asterisk 18’s predictive dialing capabilities to ensure your agents are always engaged with live leads. By minimizing downtime and maximizing agent productivity, you can achieve more in less time.
2. Cost Optimization:
Efficiency doesn’t just translate to better results; it also means cost savings. With Dialer.One, you can make the most out of your resources, ensuring that your budget is spent where it matters most – on successful customer interactions.
3. Scalability:
As your business grows, Dialer.One scales with you. Asterisk 18’s flexibility ensures that you can adapt your communication infrastructure to meet your evolving needs without costly overhauls.
4. Data-Driven Insights:
Dialer.One harnesses Asterisk 18’s advanced analytics capabilities to provide you with valuable insights into call performance, agent efficiency, and customer behavior. These insights empower data-driven decision-making for continuous improvement.
5. Exceptional Support:
Both Asterisk 18 and Dialer.One are backed by dedicated support teams that are available 24/7. You can rest assured that you have expert assistance whenever you need it.
In conclusion, by embracing Asterisk 18 and integrating it with Dialer.One’s custom solution, your business can unlock a host of benefits – from enhanced efficiency and cost savings to scalability and advanced analytics. This powerful combination can help your business not only survive but thrive in the fast-paced world of modern communication.
Ready to propel your business to new heights? Explore the possibilities of Asterisk 18 and Dialer.One today to experience the future of telephony and communication technology. Your growth, efficiency, and cost savings are just a call away!
Revolutionizing Business Communication with Dialer.One
In the world of digital business communications where instant reach and efficient customer interaction are critical, Dialer.One leads the way by providing innovative and cost-effective solutions to meet diverse communication needs. We understand that every second and every penny counts – Hence, we’re committed to offering you services that not only solve business communication problems, but also save you significant money.
Unlike other service providers, with Dialer.One, there are no per user monthly charges. This drastically reduces your communication overhead cost by almost 65%, thereby saving you from shelling out on expensive monthly dialer fees. But the benefits do not stop at cost effectiveness alone.
AI-Infused VoIP Services for Superior Connection Rates
Our flagship offering, the AI-infused VoIP service, effectively boosts your connection rates. Artificial Intelligence-driven answering machine detection ensures that your agents connect with more humans and fewer answering machines. This critical feature saves both your time and money, making your business processes more efficient.
Understanding the importance of local presence in building trust within customers, we provide AI numbers that intelligently change your caller ID to a local area code presence. This boosts customer engagement by giving that personal touch to each connection.
Effective Scam Likely Cleaning
In an environment where businesses are often seen as potential sources of scam, we offer Scam Likely Cleaning as part of our offerings. This feature provides an added layer of trust and reliability to your communications, ensuring that your calls are not only answered but also heeded to.
Robust Performance Monitoring
To help you stay on top of your business communications, we provide robust agent performance monitoring. Our system allows for full visibility of agent activities, giving you actionable insights into your operations. This vital feature helps you track performance metrics and enables you to make data-driven decisions.
Real time agent monitoring
Seamless Integration
Understanding that your CRM system is at the heart of your business, we offer full and seamless integration with popular CRM systems like Zoho, Salesforce, amongst others. This means that your agent does not have to switch platforms to manage customers, thereby increasing efficiency.
At Dialer.One, we believe that every business is unique, and so are its communication needs. Our offerings are not just about providing a service; they are about partnering with you to build a future-ready communication system that drives growth and profits for your business.
Experience seamless communication tailored to your business needs with Dialer.One. No commitments, no contracts, only results. Try us today and let’s build a future where communication is no longer a challenge, but a competitive advantage.
# CyburDial: Your One-Stop Solution to Revitalize Your Contact Center
As businesses grow, seamless communication becomes an imperative need. Whether you are a solar company, a real estate entity, a marketing agency, or a health insurance company, focusing on revenue generation while maintaining absolute control of your business can be a challenging dance. This is where CyburDial comes in.
CyburDial is a potent solution offered by Dialer One, a platform renowned for providing a complete and controlled customer service solution. Its state-of-the-art cloud-based business management operations platform ensures you have absolute control over inbound and outbound customer campaigns. Imagine owning a contact center system, without having to rely on another business’s response time for support or facing downtimes.
Agent communication platform
## Full System Automation
CyburDial breaks the shackles of traditional contact center systems with full system automation. It includes AI-driven answering machine detection which reduces wasted time by connecting your agents to real humans rather than answering machines. This potent system also seamlessly integrates with top CRMs such as High Level, Salesforce, Zoho, amid providing blended outbound and inbound campaigns.
## Elevated Agent Performance
Monitoring agent performance is pivotal for the growth and efficiency of any contact center. With CyburDial this becomes as easy as pie. It provides full visibility as to what all your agents are doing, along with comprehensive reports. A full Quality Control and Coaching Implementation helps in elevating the standards, thereby directly reflecting on the growth of the company.
Efficient agent time management
## Time Management Efficiency
Time Management is often overlooked in a bustling contact center. CyburDial handles this powerful aspect by monitoring the actions of agents at a granular level. It also includes a full Learning Management System for easy onboarding of new agents.
## Why Choose CyburDial?
One of the standout features of CyburDial that sets it apart is that you own the system. Yes, there are no monthly per seat charges, thereby cutting your business overhead by a significant 65%. The US-based customer support is efficient, effective, and commendable. Above all, the platform is customizable and can be fully integrated with most CRM systems, which means you can add or remove features as per your requirements.
If you wish to focus on revenue-generating activities while maintaining complete control of your business operations, CyburDial is the right move for you.
Get started now and witness your business flourish like never before!
A cloud-hosted PBX system is a cost-effective business phone system option.
Cloud-hosted systems offer a wide selection of valuable features and consistent service.
If you do not have a reliable internet connection, a cloud PBX system might not be right for your business.
This article is for business owners who are considering changing their phone system to a cloud PBX option and are looking to learn more about this kind of system.
Cloud-hosted PBX phone systems have become increasingly popular in recent years. The ability to add a robust phone system with all of the features and tools you need, without having to install or maintain any equipment, is particularly appealing to many small businesses. However, for some businesses, having a phone system that is totally dependent on the strength of an internet connection is not ideal. Before deciding whether a cloud PBX system is right for your business, it is important to understand exactly what a cloud PBX system is, how it operates, and the pros and cons.
What is cloud PBX?
A private branch exchange (PBX) system is a business-grade telephone network that enables communication both within and outside your organization. A business phone system is different from residential or cell services in that it has additional service offerings, which typically include call conferencing, extension dialing, business-hour settings to route off-hour calls, customer waiting queues and hold music.
Cloud PBX, also known as hosted PBX or virtual PBX, is an IP-based PBX solution that’s provided and accessed completely through the internet. Instead of hosting software on a server the way digital systems do, cloud PBX hosts all software and data in the cloud.
Key Takeaway:
A cloud PBX system is a business phone solution powered by an internet connection. All of the software and data are hosted in the cloud. Cloud PBX systems offer valuable features, like automated attendants, call queues, extension dialing and conference calling.
Digital vs. cloud PBX
Cloud phone systems are an offshoot of digital – or on-premises – PBX systems. These systems offer the same level of functionality but differ in where the equipment is located and how it is maintained. The cost structures of the two systems also set them apart. On-premises phone systems have PBX equipment housed in large hardware units that must be stored on-site. On-premise systems can be very costly because of their size and requirements for a special storage facility. Companies are also on the hook for expensive regular maintenance, since the machines are complex and require professional attention.
Digital PBX phone systems are monitored using a PBX switchboard. The switchboard processes the connections between telephones to facilitate a call and controls many business-grade phone system features.
Cloud PBX takes all the functionality of a digital system and moves it into a virtual space, eliminating the need for hardware and other equipment, which saves you money on installation and maintenance. Hosted PBX systems have become popular largely because they are easier to use and provide all of the functions of a digital PBX platform (and more) without requiring clunky, costly equipment.
Key Takeaway:
A digital PBX phone system is an on-site solution, which means all of the equipment is stored on servers inside your business. A cloud PBX system doesn’t require physical equipment. All of the equipment is stored in the cloud, making it a much more flexible option.
How does cloud PBX work?
Cloud PBX is an internet phone system in which the provider is responsible for both housing the PBX equipment and providing your phone services. Your desk phone plugs into a router, and any calls, signaling and features are handled through a server at the provider’s physical location.
The PBX is responsible for routing incoming calls, enabling call transfers to other extensions and running all of your phone system’s communications features, such as call waiting and voicemail. Your system can be managed using a call flow, which is a collection of features and rules you assign to a given phone number.
Key Takeaway:
In a cloud PBX system, all software and data are stored in the cloud. The PBX equipment facilitates all of the phone services and allows for features such as call waiting and voicemail.
How to use a call flow
A call flow helps you manage how your calls are routed. A call flow configuration lets you control when, where and how calls come in through your main business phone lines. This means you can set certain business hours for receiving calls, see the location of the caller or control who receives the call. The call flow interface varies by provider, but most offer similar customization options for your hosted PBX solution.
For example, you can specify which phones you or your employees are using, in what order those phones should ring (parallel or in a sequence) and what the rules of call handling will be if no one answers.
Key Takeaway:
Call flow is essentially how calls made to your business phone line are managed. You can control where, when and how calls are handled with your system.
What are the benefits of cloud PBX?
Low cost
The greatest benefit of a hosted cloud PBX system is its low cost. Because a hosted PBX system is provided as a service, you do not have to purchase any physical equipment; the only equipment you may need are VoIP-enabled desktop phones.
However, you also have the option of routing all calls to employee mobile phones. The lack of equipment also helps you save on installation and maintenance costs. All of your services and features are fully hosted in the cloud and maintained by your provider, which means that the cost of your phone service covers regular updates and maintenance. Most providers offer online portals through which you can manage your phone lines, updates and maintenance needs.
A hosted PBX solution also gives you significant control over how much you pay, since you pay only for the features and phone lines you need. Additionally, most cloud-hosted business phone systems offer unlimited domestic calling, which ensures employees can use the phone as long as they want, without ever having to worry about racking up added fees.
Features and flexibility
Cloud-based PBX systems offer significant benefits in terms of features and flexibility. As the world moves increasingly to flexible and nontraditional working environments, it has become a large business priority to be reachable anywhere and anytime. A hosted solution allows you to conduct business calls via your smartphone or computer as long as you have an internet connection, so if you’re thinking about moving your business to a new location, you won’t have to worry about lugging any equipment (except for the phones).
Your employees can customize their phone settings to whatever works best for them, such as having their calls routed to both their desk phone and their computer, or to their desk phone and mobile phone.
Cloud PBX also provides features such as texting, voicemail transcription, call recording and integration with vendor services. Features vary among systems, so you should explore what features you think your business will need and shop around to see what features each vendor includes and which ones you must purchase as add-ons.
Here are some additional useful features many cloud-hosted PBX systems offer:
Online management: Administrators can make changes to the phone system, such as adding users, assigning phone numbers, creating ring groups, and reviewing call reports and monthly statements from an online portal. Employees can log in to the portal to check their voicemail, see the company directory and set up call-forwarding routes.
Ring groups: A ring group is used to organize your employees into groups by what they do or their department. For example, the sales team may have its own ring group so that when a client calls to speak with a representative, everyone in that ring group is notified.
Voicemail-to-email: This feature lets you send audio files or transcriptions of voicemail messages to an employee’s inbox.
Call queue: Call queues help manage your influx of calls by placing callers in a line or on hold until an employee is available to take the call.
Unlimited calling: This allows employees to make as many domestic calls as they need for no additional cost.
Video/web conferencing: Users canhost video meetings that allow for screen sharing, which lets users view and discuss documents or presentations. Although call capacity varies among providers, some allow you to have up to 1,000 people on a call.
Instant messaging: This feature allows users to send online messages to co-workers.
Text messaging: Employees can send text messages from their business lines instead of from their personal phone numbers.
Auto-attendant: Auto-attendants are basically virtual receptionists that answer calls and transfer callers to the appropriate employees. For example, a caller might hear an auto-attendant say, “Press 1 for sales, press 2 for customer service or press 0 to speak with an operator.”
Extension dialing: Instead of punching in an employee’s entire phone number, employees can dial a few numbers to connect with co-workers.
Conference calling: You can host calls with hundreds, or sometimes thousands, of participants at one time.
Reliable service
For many businesses, phone communication is the backbone of their day-to-day activities, so reliable service is a must. A traditional landline system uses copper cabling to transfer phone calls, and these cables are vulnerable to natural disasters, vandalism, and general wear and tear, all of which can mean extended outages of your phone service.
Cloud PBX systems use the internet, which means your phone service is as strong as your internet connection. Because all of your information is in the cloud, your system should experience little or no downtime in the event of an issue. Geographic redundancy, which is when the provider has several servers in different physical locations, is one of the most common reliability measures of these systems. Each server contains identical information, so if one fails, another can take its place almost instantly.
Key Takeaway:
Cloud PBX systems are cheaper and more flexible than on-site and traditional landline systems. Cloud PBX solutions also offer several valuable features, like unlimited calling, call queues and automated attendants.
What are the cons of a hosted PBX system?
Although hosted PBX service seems to be the most popular option in the current market, a hosted PBX provider may not be the right option for your business.
If you don’t have access to high-speed internet, have a poor internet connection or cannot properly secure your connection, cloud PBX may bring you more frustration than it’s worth. The system is entirely dependent on the internet and will not function properly without a strong connection, so if your internet service provider is unreliable or frequently drops your internet service, hosted PBX is not a fit for you.
Additionally, because they are internet-based, cloud PBX solutions are more susceptible to security breaches than digital systems are. When speaking to vendors, be sure to ask about their security measures and how they protect your data. You should make sure they have both physical and network security, SIP trunk endpoint security, toll fraud monitoring and detection, and a dedicated monitoring system that alerts you to any suspicious activity.
Key Takeaway:
With cloud-hosted PBX systems, call quality depends on the internet connection, so if it’s poor, your calls will be, too. This system is also more vulnerable to security breaches.
Popular cloud PBX providers
Finding the right cloud PBX system for your business is key to giving your clients and employees exactly what they need. Here are some popular options and what they offer:
RingCentral: RingCentral offers four subscription tiers that range from $29.99 to $59.99 per user per month. Before you get started, RingCentral provides you with an implementation specialist, who helps you choose new numbers, transfer over current numbers and decide how many phones you will need. The company’s calling features include call forwarding, call recording, call screening, call logs, message alerts and answering rules. Other popular tools are auto-receptionists, presence tools, multilevel interactive voice response systems, hold music, voicemail, voicemail to email, and visual voicemail. Conference calls can hold up to 1,000 participants. RingCentral also offers a mobile app for iOS and Android devices.
Ooma Office: Ooma’s pricing is based on whether you choose an IP PBX, an analog phone option or both. Regardless of the phone type, Ooma’s starting price is $19.95 per user per month. However, if you want to use analog phones, you will need to install some of Ooma’s on-premises equipment. This PBX system also offers dial-by-name calling, a virtual receptionist and virtual phone numbers for employees who work outside the office.
CyburDial: This cloud hosted PBX gives you the option to have a custom dialer solution built per your requirements and needs. You can have it built for less money than 1 monthly payment to it’s competitions. Prices for a system you will own start at $250 which includes the dialer system, webphones and an IP whitelist firewall. If you would like to stick to paying monthly fees per user, prices start at $15. Full CRM integrations, API functions and over 4500 features to choose from well give you the most robust system available.
8×8: This cloud-hosted VoIP unified communication system ranges from $12 to $115 per user per month. The service has an uptime of 99.999%, which means it’s down for only a few minutes each year. 8×8 offers three-way calling, call forwarding, call waiting, call transferring, online voicemail, an automated attendant, ring groups and caller ID. It also has integrations with popular programs such as G Suite, Office 365 and Salesforce.
GoToConnect: GoToConnect starts at $19.95 per user per month. This system provides advanced ring strategies, pre-call announcements, unlimited call queues, wait time announcements, video conferencing, personal meeting rooms and screen sharing.
Key Takeaway:
There are many PBX systems for business owners to choose from, but a few quality programs you should check out include GoToConnect, 8×8, CyburDial, Ooma Office and RingCentral.
Optimize Outbound Calls with Predictive and Automated Dialer Software
Every second counts when it comes to sales.
And you know time is money. This is why cloud-based predictive dialer and auto dialer software is in demand these days.
These systems help you save time and optimize outbound calls by connecting agents to quality leads while offering capabilities to enhance customer satisfaction, agent productivity, and revenue.
Previously, agents had to manually dial each phone number, wait for leads to attend the call, and manage everything in traditional systems. As a result, much of their time was spent on other stuff than their core job: selling. This is why they used to make fewer calls every day, which can negatively influence revenue.
Predictive and auto dialer software solves these issues by automating manual, repetitive tasks that include automatic dialing, managing lists, scheduling, notifications, reports, and more with lots of additional features to help you and your agents further.
In this article, I’ll discuss the software, how it can help your agents and bring more revenue and growth to your business.
Ready?
Let’s go! ?
Auto Dialer Software
Autodialer software is a system that dials phone numbers automatically for agents. It either assigns calls to available agents or plays recorded messages when someone answers the calls.
Auto dialers increase agent efficiency with automation and can manage more extensive outbound campaigns with heavy call volumes. They can also increase dial rates, aid in monitoring performance, reduce unproductive calls, and help increase conversion rates.
Most of these solutions are cloud-based and used by call centers to save time and streamline the process of connecting to prospects or customers without manual methods. It has different use cases such as telemarketing, market research, political campaigns, cold-emailing, and broadcasting payment reminders, service outages, appointment reminders, and more.
Benefits
The software reduces agents’ idle time by assigning only quality calls to save time and increase their productivity.
It offers better conversion rates by simplifying and accelerating complex sales processes while showing agents all the essential information about contacts.
You get real-time insights and reporting into your call performance, agent activity, and operations so you can enhance each aspect for better performance.
It improves your operational efficiency with the power of automation for dialing, follow-ups, reminders, and so on.
The software helps you stay compliant and avoid the risks of penalties.
Predictive Dialer Software
Predictive dialer software is a system that can automate the dialing and matching of phone numbers. It can automate calls seamlessly to enable sales reps to track all the missed calls, busy signals, no response calls, and so on.
Predictive dialers have more capabilities than just dialing numbers automatically. They predict human activities and actions using mathematical algorithms to figure out when a prospect or customer can take the calls. In addition to that, you can dial multiple phone numbers simultaneously using them.
The primary usage of these systems is to boost agent efficiency by connecting them to the right contacts at a suitable time for more conversions. Predictive dialers are utilized in call centers, the banking sector, and more.
Benefits
It offers intelligent call assigning to only the available agents
The software lets you organize and manage the client database seamlessly and update it
It works for both outbound and inbound calls
With excellent reporting, you can track the performance of teams and agents and train them accordingly.
It optimizes your agents, sales team, and overall organization by creating a competitive, productive environment for all the members.
It offers automatic workload management and assignment without human interference, prejudices, or bias.
Now take a look at CyburDial and why it ranks among the top dialer systems in the market.
This short post is just going to briefly go over the more common commands you need in order to manage firewalld and make sure you keep your servers safe. This firewall works in conjunction with the dynamic portal for ViciDial as well as the built in whitelist initially named ViciWhite in the IP list area in Admin.
Dynamic portal
Systemctl and Firewalld
Enable firewalld
This makes sure that firewalld will be started automatically with the server.
systemctl enable firewalld
Start firewalld
After the firewalld service is enabled, you’ll need to start it manually the first time. This is how you would manually start firewalld if it were not already running.
systemctl start firewalld
Stop firewalld
When troubleshooting rules and connection issues, you may need to stop the fireawlld service momentarily. You can stop the service with the following command.
systemctl stop firewalld
Restart firewalld
If for some reason, you need to restart the service, you can do that with the systemctl restart command.
systemctl restart firewalld
Firewalld status
Checking the status of the service gives us the most meaningful and informative output. Here you can see whether the service is enabled, running, failed, or anything else.
systemctl status firewalld
In this example output, you can see that the service is enabled, active, and running on the server. If it were not running or in a failed state, this would be displayed.
[root@alma ~]# systemctl status firewalld ● firewalld.service - firewalld - dynamic firewall daemon Loaded: loaded (/usr/lib/systemd/system/firewalld.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2019-01-22 22:50:32 EST; 1h 0min ago Main PID: 808 (firewalld) CGroup: /system.slice/firewalld.service └─808 /usr/bin/python -Es /usr/sbin/firewalld --nofork --nopid
Managing Firewalld and Configuring Rules
Now that we have firewalld running, we can get down to set the configuration. We can open ports, allow services, whitelist IPs for access, and more. In all of these examples, we include the –permanent flag. This is important to make sure a rule is saved even after you restart firewalld, or reboot the server. Once you’re done adding new rules, you need to reload the firewall to make the new rules active.
Add a Port for TCP or UDP
You do have to specify TCP or UDP and to open a port for both. You will need to add rules for each protocol.
Using a slight variation on the above structure, you can remove a currently open port, effectively closing off that port.
firewall-cmd --permanent --remove-port=444/tcp
Add a Service
These services assume the default ports configured within the /etc/services configuration file; if you wish to use a service on a non-standard port, you will have to open the specific port, as in the example above.
You can also allow a range of IPs using what is called CIDR notation. CIDR is outside the scope of this article but is a shorthand that can be used for noting ranges of IP addresses.
As the firewall-cmd tool is mostly used for opening or allowing access, rich rules are needed to block an IP. Rich rules are similar in form to the way iptables rules are written.
Whitelist an IP Address for a Specific Port (More Rich Rules)
We have to reach back to iptables and create another rich rule; however, we are using the accept statement at the end to allow the IP access, rather than reject its access.
firewall-cmd --permanent --add-rich-rule='rule family="ipv4" source address="192.168.1.100" port protocol="tcp" port="3306" accept'
Removing a Rich Rule
To remove a rich rule, use the option —remove-rich-rule, but you have to fully specify which rule is being removed, so it is best to copy and paste the full rule, rather than try to type it all out from memory.
firewall-cmd --permanent --remove-rich-rule='rule family="ipv4" source address="192.168.1.100" port protocol="tcp" port="3306" accept'
Saving Firewall Rules
After you have completed all the additions and subtraction of rules, you need to reload the firewall rules to make them active. To do this, you again use the firewall-cmd tool but using the option –reload.
firewall-cmd --reload
Viewing Firewall Rules
After reloading the rules, you can confirm if the new rules are in place correctly with the following.
firewall-cmd --list-all
Here is an example output from the –list-all option, you can see that this server has a number of ports, and services open in the firewall along with a rich rule (that forwards one port to another).
Hopefully this will help a lot of you that end up just not using a firewall at all because it intimidates you not knowing how to use it correctly. Well, I’ve just eliminated that excuse, so now I want to see more of you securing your servers and dialer systems. Here is a few articles to get you started in the right direction.
That’s it for this article, hopefully you guys take this serious because hackers, especially ransomware thieves are targeting dialer servers in particular for their schemes, such as using the VoIP to call their victims to either trick them into downloading files or threatening them over the phone with blackmail or other means. BazarCall is one of the more well known tools thats being used by the ransomware group called Ryuk.
Call Center Solutions For Every type of Business, based in the Cloud
Credit: Written By Sajid Ahmad
CyburDial Realtime Screen
What is a cloud center cloud solution?
Call center cloud solutions are the new age way to keep people working mainly when COVID hit. its to replace the more commonly known on-premise locations and having to house equipment for placing and receiving calls. It has given the call center world basically no restrictions when it comes to location, people they want to hire that don’t live locally and so many more benefits that it just doesn’t make sense not to switch to a cloud based phone system such as CyburDial.
In this, the cloud call focus can use the innovation of cloud communication that shows up with coordinated and fundamental elements, for example, IVR to give that expert voice edge to your clients, a live board to see an unmistakable image of business calls, call directing for sending the right calls to the right divisions or specialists.
This multitude of advantages show up with a virtual number or a complementary number. There are different numbers planned behind a complementary number. It makes more straightforward to advance significant calls to the right specialists or divisions.
Aside from these fundamental highlights, complementary numbers assist clients with contacting the business clients.
In the current day’s electronic world, cloud call focus arrangement gives simple admittance to the administrations which are fundamental for business correspondence like fast availability, better effort, and quick client question redressal.
These days if crowding into a physical location call center are over!
What are the advantages of a cloud call focus arrangement?
Cloud call focus arrangement collects the capability of a business to effort its clients with next to no geological limitations. As of not long ago, the old conventional framework used to give restricted client outreach choices that too with the adequate sum put resources into the establishment of the disconnected equipment.
You can use CyburDial from any device with no additional downloads needed
Be that as it may, the cloud communication arrangement will provide your business with every one of the advantages of a call center, but without any burdens jor overhead that come with a physical location.
-:- Cloud Based Contact Center Solution -:-
Here are a few advantages that our cloud call focus arrangement will give your business and enable you to set up a cloud-based smaller than normal call community for your call taking care of:
1. More straightforward versatility:
Cloud call focus arrangement permits your business to scale and extend with no additional venture on cumbersome equipment. In situations where organizations need to add more specialists to the group or move to an alternate area or a nation out and out, Call center solutions on cloud focuses arrangements will not end up being oppressive.
2. Upgraded unwavering quality:
With quick cloud-based call center arrangements, your business can profit quickly while giving your clients the chance to have there goals met with almost zero wait time. Making them happy ends with you acquiring more clients via word of mouth w mean mmhich we all know it’s the best type of marketing on the planet.
3. Savvy module:
Setting up a contact center solution such as CyburDial is a way less feverish strategy than introducing massive on-premise equipment. It’s totally savvy on the grounds that your business can save that ridiculous amount you would normally spend on hardware for a local office and use it to put resources into the establishment and marketing for massive equipment.
4. First class security:
Cloud based contact center solutions offer more dependable information security as it is totally put away upheld in the cloud which empowers information encryption, ongoing administrator control, and server security with an intense firewall solution that totally locks down the system, but at the same time has something called the Dynamic portal which allows agents to authenticate their IP on the server in order to gain access. Tried approval is urgent with regards to the cloud call focus, in this way, it accompanies different security levels.
Dynamic portal
5. Insignificant margin time:
Customarily introduced equipment is inclined to separate in vital circumstances and normally takes more than an adequate measure of time in handling. In any case, with a cloud based contact center solution’ like CyburDial, it has immaterial personal time and guarantees no call misfortune for your business.
6. State-of-the-art framework mix:
Dissimilar to conventional equipment, cloud communication works with your clients to remain refreshed with current mechanical updates and enable your group to acquire the necessary computerization and improvement. Your business can then effectively overhaul and upgrade your contact center to be in-accordance with the ongoing TCPA changes and more importantly, to keep up with the times.
Data Center
7. Execution investigation and information accessibility:
You can track, record and investigate the exhibition of your representatives with definite reports benefited by cloud based contact center. It is planned in a manner to furnish you with an easy to understand insight alongside thorough reports of recorded and convenient followed calls.
8. Business accessibility:
Your business can undoubtedly guarantee 24*7 accessibility for your clients with a cloud-based call place arrangement. With customary equipment nonstop accessibility is hard to satisfy as it anticipates that the group should remain on the PC consistently. Consequently, with cloud innovation, progression in client care administration is altogether guaranteed by your business.
Hopefully this short article has given you some new insight and a better perspective on why you should change from those old bulky hard phones that take up room on your desk and switch to a system that works right on the computer you use all day anyways, or better yet, pull it up on your iPad, your iPhone, Android, tablet, surface or literally any smart device with a browser that you can think of, even your smart TV. Let’s leave the past and join the future, come join us as we revolutionize the telecommunications world by bringing in a solution that not only handles phone calls, but so much more and we can also integrate any CRM you already use to where they will communicate back and forth and sync your information across both platforms seamlessly. Oh, and one last thing i forgot to mention, CyburDial isn’t something you are going to rent from us or pay a ridiculous per seat charge($150+ per seat) like these other dialer systems(which we do have seat rentals available for startups if you prefer), but CyburDial is a custom built dialer system that you will own! That’s right, you buy the cloud based server which we will show you some options to pick from, we install our custom system on your server and then handle all your integrations for CRM’s and anything else you may need to combine with your new state of the art technology. We then provide you with learning material such as a 600 page manual, videos demonstrating how to use most of the more common features you will need to know about, an in depth training over zoom for both your agents and then your managers, making sure you have everything you need to know, in order to be successful in your business, but that’s not all, we are also going to provide you with 90 days support included in your buildout, to answer any questions as they come along, hop on a zoom call with you and/or your team to show you live how to do something your unsure of, we will create some loom videos for anything that’s confusing any of your staff, as well as 24 hour access to our helpdesk to make sure someone is ALWAYS around to help you. So what are you waiting for? Get ahold of us now by calling us at 725-22-CYBUR – Emailing us at sales@cybur-dial.com or if you’d like to talk to someone over chat, click the little chat box in the corner or come join our Live Support Channel on Skype which has people from over 45 countries covering 6 continents where the passing of knowledge and the generosity of men and women helping each other is in no short demand because when you join CyburDial, its not just one of the best decisions you’ll make by becoming business associates, but you also become family.
How to – Create a DNC call menu for people to remove themselves
This article will go over the process to create a call menu or IVR that allows people to remove themselves from the calling list by pressing a key. The FTC is cracking down on VoIP carriers to make sure their clients are using this feature and it will end up getting your VoIP routes shut down if you do not have this feature on your system.
DNC Call Menu
Step 1 – Create a new Call Menu
Go to the admin GUI for ViciDial and click on inbound, then “Add a new call menu”
Add a new call menu
Step 2 – Fill out the required fields as highlighted in the picture below
For this example we have used some of the built in sounds for ViciDial and piped them together ( | ) to create the voice prompt we want as well as the post message to be played after they opt out. This example only shows 1 option to be pressed, but it can be amplified even more by setting up other options such as leaving a voicemail, asking for a callback, routing to an operator or anything else you can pretty much do with the system.
Step 3 – Attach the call menu to you inbound group that your DID’s are routed through
You can get to your ingroup also through the inbound menu option in the admin GUI. Once your in your inbound group attached to your DIDs, go down to no agent queueing option and set it to Y, then set the route to call menu as shown below:
Inbound Group for DID’s
That’s all there is to it, hopefully you guys head my advice and do this now before it happens to you via your carrier, cause trust me when I tell you, its coming. If you need additional help, feel free to stop by our live support on Skype by clicking here.
I am carpenox from the Vicidial forums and I enjoy helping our community, of which I do free of charge, however my one on one time helping people out I do have to charge for my time in order to keep this going. If my articles have helped you out and you’re making money now because of my help, please think about donating to the cause so I can keep this blog going. Here is a link to donate through PayPal.
CyburDial – Check out our new admin and agent interfaces
We are pleased to announce the release of our new interface! Check our the admin and agent areas with our fresh new professional look. You can login through CyburDial Demo with the username: 0000 and the password: demo but make sure you login through the firewall access first in order to have your IP added to the firewall.
CyburDial Admin Interface
CyburDIal Admin
Our easy to navigate agent interface has all the features you could need and a nice crisp clean look that brings our industry into the year 2022!
