{"id":4201,"date":"2024-10-28T12:08:19","date_gmt":"2024-10-28T17:08:19","guid":{"rendered":"https:\/\/dialer.one\/?p=4201"},"modified":"2024-12-05T18:26:52","modified_gmt":"2024-12-05T23:26:52","slug":"how-to-decrease-sdpshort-duration-percent-in-vicidial","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/how-to-decrease-sdpshort-duration-percent-in-vicidial\/","title":{"rendered":"How to &#8211; Decrease SDP(short duration percent) in ViciDial"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">How to &#8211; Decrease SDP(short duration percent) in ViciDial<\/h1>\n\n\n\n<p>There is a new feature in ViciDial as of SVN 3878 that will allow you to increase the call handle time through the AMD system which would lower your Short Duration Percent(SDP) in your carrier stats. Doing so can typically save you hundreds if not thousands per month in VoIP fees for being below their SDP requirements. Adding one line to you carrier dialplan as show below will do this for you. Doing so will also save your DID&#8217;s (Caller ID&#8217;s).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"480\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" src=\"https:\/\/dialer.one\/wp-content\/uploads\/2024\/10\/image.png\" alt=\"Short Duration Percent\" class=\"wp-image-4202\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2024\/10\/image.png 869w, https:\/\/dialer.one\/wp-content\/uploads\/2024\/10\/image-300x166.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2024\/10\/image-768x424.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2024\/10\/image-600x331.png 600w\" \/><\/figure>\n<\/div>\n\n\n<p>This example will add 7 seconds to each call. <\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>exten => _8567.,1,AGI(agi:\/\/127.0.0.1:4577\/call_log)\nexten => _8567.,n,Set(__AMDMINLEN=7)\nexten => _8567.,n,Dial(SIP\/carrier\/${EXTEN:4},,tToR)\nexten => _8567.,n,Hangup<\/code><\/pre>\n\n\n\n<p>I hope this helps<\/p>\n\n\n\n<p>-Chris aka carpenox<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to &#8211; Decrease SDP(short duration percent) in ViciDial There is a new feature in ViciDial as of SVN 3878 that will allow you to increase the call handle time through the AMD system which would lower your Short Duration Percent(SDP) in your carrier stats. Doing so can typically save you hundreds if not thousands [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4202,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[529,96],"tags":[533,536],"class_list":["post-4201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyburdial","category-vicidial","tag-howto","tag-vicidial"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2024\/10\/image.png","jetpack-related-posts":[{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":4201,"position":0},"title":"Table of Contents &#8211; Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":3941,"url":"https:\/\/dialer.one\/index.php\/security-vulnerability-vicidial-svn-3754\/","url_meta":{"origin":4201,"position":1},"title":"Security Vulnerability &#8211; Vicidial SVN 3754","author":"carpenox","date":"November 21, 2023","format":false,"excerpt":"Security Vulnerability - Vicidial SVN 3754 There is a new security vulnerability in ViciDial for SVN versions 3754 and below. These are labeled as severe and need to be addressed immediately if you are below SVN 3755. You can do so by following this article: How to \u2013 Update your\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/11\/Screenshot_20231121-0757582.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/11\/Screenshot_20231121-0757582.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/11\/Screenshot_20231121-0757582.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/11\/Screenshot_20231121-0757582.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/11\/Screenshot_20231121-0757582.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2440,"url":"https:\/\/dialer.one\/index.php\/urgent-update-required-vicidial-security-vulnerability\/","url_meta":{"origin":4201,"position":2},"title":"URGENT UPDATE REQUIRED &#8211; ViciDial Security Vulnerability","author":"carpenox","date":"April 11, 2022","format":false,"excerpt":"URGENT UPDATE REQUIRED - ViciDial Security Vulnerability The ViciDial Group has released a warning for any SVN version below 3583, if you are below this version, update your system immediately. You can do so by following this article for SVN update. ViciDial versions below 3583 are Vulnerable! I hope everyone\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"security update","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2899,"url":"https:\/\/dialer.one\/index.php\/how-to-integrate-queuemetrics-with-vicidial\/","url_meta":{"origin":4201,"position":3},"title":"How to &#8211; Integrate Queuemetrics with Vicidial","author":"carpenox","date":"May 8, 2023","format":false,"excerpt":"How to - Integrate Queuemetrics with Vicidial This article will go over how to integrate Queuemetrics with ViciDial ViciDial integration ViciDial is an enterprise class, open source call center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It can also\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5150,"url":"https:\/\/dialer.one\/index.php\/how-to-install-vicidial-on-alma-linux-10\/","url_meta":{"origin":4201,"position":4},"title":"How to &#8211; Install ViciDial on Alma Linux 10","author":"carpenox","date":"January 29, 2026","format":false,"excerpt":"How to - Install ViciDial on Alma Linux 10 How to Install VICIdial on AlmaLinux 10 Using My Updated Auto\u2011Installer VICIdial admins have been waiting for this one. AlmaLinux 10 is here with a modernized kernel, updated libraries, and a cleaner security model \u2014 but it also breaks a lot\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Alma 10","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2026\/01\/image.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2026\/01\/image.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2026\/01\/image.webp?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":4086,"url":"https:\/\/dialer.one\/index.php\/how-to-setup-a-vicidial-cluster-with-scratch-installs\/","url_meta":{"origin":4201,"position":5},"title":"How to &#8211; Setup a ViciDial Cluster with scratch installs","author":"carpenox","date":"January 27, 2024","format":false,"excerpt":"How to - Setup a ViciDial Cluster with scratch installs This article is going to go over the steps I suggest to take in order to setup a ViciDial Cluster when using scratch install methods. I do things a little different when it comes to this to prepare for worst\u2026","rel":"","context":"In &quot;CyburDial&quot;","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"Vicidial cluster","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=700%2C400&ssl=1 2x"},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/4201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/comments?post=4201"}],"version-history":[{"count":0,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/4201\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media\/4202"}],"wp:attachment":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media?parent=4201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/categories?post=4201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/tags?post=4201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}