{"id":3768,"date":"2023-10-21T09:49:14","date_gmt":"2023-10-21T13:49:14","guid":{"rendered":"https:\/\/dialer.one\/?p=3768"},"modified":"2024-12-05T18:38:05","modified_gmt":"2024-12-05T23:38:05","slug":"how-to-setup-a-press-1-campaign-in-vicidial","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/how-to-setup-a-press-1-campaign-in-vicidial\/","title":{"rendered":"How to &#8211; Setup a Press 1 campaign in ViciDial"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">How to &#8211; Setup a Press 1 campaign in ViciDial<\/h1>\n\n\n\n<p>In this article I will cover how to setup a press 1 campaign in ViciDial. I am in no way a lawyer, however you should know that press 1 campaigns in the US is illegal to customers unless you have express permission. This can be used in a business to business model though.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1 &#8211; Enable &#8220;Central Sound Control&#8221; in systems settings<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to your admin panel then click on admin and then system settings<\/li>\n\n\n\n<li>Enable &#8220;Central Sound Control&#8221; by setting active to 1<\/li>\n\n\n\n<li>Specify the domain or IP used for the web server as shown below<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"453\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/centralsound-1024x453.png\" alt=\"Central Sound Control\" class=\"wp-image-3769\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/centralsound-1024x453.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/centralsound-300x133.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/centralsound-768x340.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/centralsound-1536x680.png 1536w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/centralsound-600x265.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/centralsound.png 1885w\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Step 2 &#8211; Upload your Press 1 sound file to the Audio Store<\/h2>\n\n\n\n<p>Make sure the sound file you create is in the format of a <strong>16bit Mono 8k PCM WAV audio file<\/strong>. The 2 links below can be used to create your file using a text to speech engine and to convert that file to the needed format.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/freetools.textmagic.com\/text-to-speech\" target=\"_blank\" rel=\"noopener\">https:\/\/freetools.textmagic.com\/text-to-speech<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/audio.online-convert.com\/convert-to-wav\" target=\"_blank\" rel=\"noopener\">https:\/\/audio.online-convert.com\/convert-to-wav<\/a><\/li>\n<\/ul>\n\n\n\n<p>After you have done this, you can upload the file to the audio store in your administration panel as shown below:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"457\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-4-1024x457.png\" alt=\"\" class=\"wp-image-3770\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-4-1024x457.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-4-300x134.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-4-768x343.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-4-1536x686.png 1536w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-4-600x268.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-4.png 1863w\" \/><\/figure>\n<\/div>\n\n\n<p>Make sure it was uploaded correctly, it should show a similar message to this one:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"350\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5-1024x350.png\" alt=\"\" class=\"wp-image-3771\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5-1024x350.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5-300x103.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5-768x263.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5-600x205.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5.png 1310w\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Step 3 &#8211; Setup your campaign for a Press 1<\/h2>\n\n\n\n<p>We need to change the routing extension used for a Press 1 campaign to either 8366 which doesnt use AMD or to 8373 which does. There is other options available for cepstral text to speech with or without AMD usage as shown in the image below:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"458\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-6-1024x458.png\" alt=\"\" class=\"wp-image-3772\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-6-1024x458.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-6-300x134.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-6-768x343.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-6-1536x687.png 1536w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-6-600x268.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-6.png 1877w\" \/><\/figure>\n<\/div>\n\n\n<ol class=\"wp-block-list\">\n<li>Change the routing extension from the default 8368(no AMD) or 8369(AMD) to 8366 or 8373 depending if you want to use Answering machine detection or not<\/li>\n\n\n\n<li>Set your &#8220;Dial Method&#8221; to Ratio and what you want that ratio to be, such as 3:1<\/li>\n\n\n\n<li>Click on the survey tab at the top of your detail view of the campaign<\/li>\n\n\n\n<li>Change the audio file to the one you created and uploaded to the audio store<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"454\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7-1024x454.png\" alt=\"\" class=\"wp-image-3773\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7-1024x454.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7-300x133.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7-768x341.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7-1536x682.png 1536w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7-600x266.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png 1884w\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Step 4 &#8211; Have your agents login and the campaign will begin<\/h2>\n\n\n\n<p>Once your agents login to the active campaign, they will start to receive calls from anyone who has pressed 1 or didn&#8217;t press anything at all. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"464\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/realtime1-1024x464.png\" alt=\"\" class=\"wp-image-3774\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/realtime1-1024x464.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/realtime1-300x136.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/realtime1-768x348.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/realtime1-1536x696.png 1536w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/realtime1-600x272.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/realtime1.png 1887w\" \/><\/figure>\n<\/div>\n\n\n<p>That&#8217;s all there is to it, I hope this helps those of you that needed this information.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Chris aka carpenox<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to &#8211; Setup a Press 1 campaign in ViciDial In this article I will cover how to setup a press 1 campaign in ViciDial. I am in no way a lawyer, however you should know that press 1 campaigns in the US is illegal to customers unless you have express permission. This can be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3773,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[96],"tags":[533,536],"class_list":["post-3768","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vicidial","tag-howto","tag-vicidial"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png","jetpack-related-posts":[{"id":2946,"url":"https:\/\/dialer.one\/index.php\/how-to-setup-two-factor-authentication-2fa-on-your-vicidial-system\/","url_meta":{"origin":3768,"position":0},"title":"How to &#8211; Setup Two Factor Authentication (2FA) on your ViciDial system","author":"carpenox","date":"June 11, 2023","format":false,"excerpt":"How to - Setup Two Factor Authentication (2FA) on your ViciDial system This article will go over how to setup two factor authentication on your Vicidial system using the phone method. Later on I will add the SMS and Email methods. Step 1 - Create the 2FA settings container First\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"2FA","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230611-1423572.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230611-1423572.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230611-1423572.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230611-1423572.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230611-1423572.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230611-1423572.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":3768,"position":1},"title":"Table of Contents &#8211; Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1309,"url":"https:\/\/dialer.one\/index.php\/how-to-setup-your-campaign-in-cyburdial-to-record-your-calls-or-not\/","url_meta":{"origin":3768,"position":2},"title":"How to &#8211; record calls in Vicidial","author":"carpenox","date":"December 17, 2020","format":false,"excerpt":"How to - record calls in Vicidial This will show you how to record calls in Vicidial Login to the Admin section of the dialer and click on \"Campaigns\" Admin screen upon entering your password Go into the detail view of the campaign and scroll down to \"Campaign Recording and\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-1.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":4189,"url":"https:\/\/dialer.one\/index.php\/august-2024-vicidial-security-update\/","url_meta":{"origin":3768,"position":3},"title":"August 2024 VICIdial Security Update","author":"carpenox","date":"August 31, 2024","format":false,"excerpt":"August 2024 VICIdial Security Update Please read this carefully as it contains important information regarding the security of your VICIdial system. The ViciDial Group recently conducted a security audit of VICIdial which resulted in the identification of severe vulnerabilities. We have patched these and submitted these changes to the code-base.\u2026","rel":"","context":"In &quot;CyburDial&quot;","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"Security Update needed","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/08\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/08\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/08\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/08\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/08\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1977,"url":"https:\/\/dialer.one\/index.php\/how-to-secure-vicidial-correctly-part-1\/","url_meta":{"origin":3768,"position":4},"title":"How to &#8211; Secure Vicidial, correctly. Part 1","author":"carpenox","date":"April 10, 2021","format":false,"excerpt":"How to - Secure Vicidial, correctly. Part 1 This article will show you how to secure Vicidial server correctly. This is definitely one of the topics, that I am asked about the most, so with that being said, this will be a multipart series with different \"layers\" of security from\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"secure vicidial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/04\/image-13.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/04\/image-13.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/04\/image-13.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/04\/image-13.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/04\/image-13.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2232,"url":"https:\/\/dialer.one\/index.php\/how-to-integrate-vtiger-7-3-into-vicidial\/","url_meta":{"origin":3768,"position":5},"title":"How to &#8211; integrate vTiger 7.3 into Vicidial","author":"carpenox","date":"October 28, 2021","format":false,"excerpt":"How to - integrate vTiger 7.3 into Vicidial This article will go over how to complete a vTiger integration into Vicidial, I have done it and its working on version 7.3. I would like to go a little deeper on this than the original coder wrote up but I will\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/3768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/comments?post=3768"}],"version-history":[{"count":0,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/3768\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media\/3773"}],"wp:attachment":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media?parent=3768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/categories?post=3768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/tags?post=3768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}