Option 1 – Use WebPhones(WebRTC)<\/h2>\n\n\n\n
Just install and use webphones which you can do following these directions<\/a>.<\/p>\n\n\n Within System Settings you can enable a feature called hidden sounds. You set a volume which doesn’t matter because it’s silent but I chose 25 and then set the timer for how long. Then set the sound of not auto selected but choose “click_quiet”. Now with Google’s new throttling settings which will time you out as early as 10 seconds, set this to 5 as shown below:<\/p>\n\n\n Change the Agent Screen Timer from setTimeout to EventSource in system settings as shown below:<\/p>\n\n\n This can also be changed to “setTimeoutAudioLoop” of the first change didn’t help.<\/p>\n\n\n\n Hopefully one of these 3 options will help you get back to business as usual. When your ready to have a custom system built with full CRM integrations and API features gone over with you one by one figuring out how we can make your business more efficient and profitable then join my chat<\/a> and one of our trips will help you get started or fill out this form<\/a> and someone will reach out to you. I hope this has helped.<\/p>\n\n\n\n Chris aka carpenox <\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Why do my agents say paused when they are on a live call? Why do your agents say paused while still on a live call? The simple answer is Google. Yes Chrome has enabled a more complex JavaScript throttling which you can read more about on ViciDial’s docs section here. There’s a few ways to […]<\/p>\n","protected":false},"author":1,"featured_media":2144,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[96],"tags":[536],"class_list":["post-2999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vicidial","tag-vicidial"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png","jetpack-related-posts":[{"id":4699,"url":"https:\/\/dialer.one\/index.php\/how-to-debug-webphones-for-vicidial\/","url_meta":{"origin":2999,"position":0},"title":"How to – Debug Webphones for ViciDial","author":"carpenox","date":"February 11, 2025","format":false,"excerpt":"How to - Debug Webphones for ViciDial I get asked several times a day in the Discord and Skype group chats about how to fix peoples webphones. So this article will be the typical steps I take in order to debug these type of issues. Step 1- Is Dahdi running?\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"web socket url","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-14-png.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-14-png.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-14-png.webp?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":2999,"position":1},"title":"Table of Contents – Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":4653,"url":"https:\/\/dialer.one\/index.php\/how-to-set-up-load-balanced-phones-and-calling-for-vicidial\/","url_meta":{"origin":2999,"position":2},"title":"How to – Set Up Load Balanced Phones and Calling for ViciDial","author":"carpenox","date":"February 8, 2025","format":false,"excerpt":"How to - Set Up Load Balanced Phones and Calling for ViciDial Step 1: Ensure Prerequisites Before you start, make sure you have: VICIdial installed and running on multiple servers. A webphone such as Viciphone or CyburPhone A webrtc template ready to go with all the servers SSL certs as\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"bulk phone insert","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":4086,"url":"https:\/\/dialer.one\/index.php\/how-to-setup-a-vicidial-cluster-with-scratch-installs\/","url_meta":{"origin":2999,"position":3},"title":"How to – Setup a ViciDial Cluster with scratch installs","author":"carpenox","date":"January 27, 2024","format":false,"excerpt":"How to - Setup a ViciDial Cluster with scratch installs This article is going to go over the steps I suggest to take in order to setup a ViciDial Cluster when using scratch install methods. I do things a little different when it comes to this to prepare for worst\u2026","rel":"","context":"In "CyburDial"","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"Vicidial cluster","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/12\/image-2.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2394,"url":"https:\/\/dialer.one\/index.php\/how-to-setup-a-vicidial-cluster\/","url_meta":{"origin":2999,"position":4},"title":"How to – Setup a ViciDial Cluster","author":"carpenox","date":"March 12, 2022","format":false,"excerpt":"How to - Setup a ViciDial Cluster This article is going to go over the steps I suggest to take in order to setup a ViciDial Cluster. I do things a little different when it comes to this to prepare for worst case scenario that a server may have problems\u2026","rel":"","context":"In "CyburDial"","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"ViciDial Cluster","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/03\/image-4.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/03\/image-4.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/03\/image-4.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/03\/image-4.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":4205,"url":"https:\/\/dialer.one\/index.php\/how-to-use-the-full-functionality-of-the-vicidial-installer-by-carpenox\/","url_meta":{"origin":2999,"position":5},"title":"How to – Use the full functionality of the ViciDial installer by carpenox","author":"carpenox","date":"November 3, 2024","format":false,"excerpt":"How to - Use the full functionality of the ViciDial installer by carpenox Vicidial\u00a0administrators,\u00a0take\u00a0note:\u00a0the\u00a0Carpenox\u00a0Auto\u00a0Installer\u00a0is\u00a0about\u00a0to\u00a0change\u00a0the\u00a0game.\u00a0This\u00a0tool\u00a0transforms\u00a0the\u00a0usually\u00a0complex\u00a0setup\u00a0of\u00a0Vicidial\u00a0into\u00a0a\u00a0smooth,\u00a0hassle-free\u00a0experience. Let me go over some post installation steps and key things to take note of and changes I suggest you make after the fact of using the installer. I will give you a few steps to\u2026","rel":"","context":"In "CyburDial"","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"CyburDial Installer","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/11\/image.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/2999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/comments?post=2999"}],"version-history":[{"count":0,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/2999\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media\/2144"}],"wp:attachment":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media?parent=2999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/categories?post=2999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/tags?post=2999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"CyburPhone\"](\"https:\/\/dialer.one\/wp-content\/uploads\/2022\/01\/image-8.png\" "\\"\\"")
Option 2 – Enable hidden sounds<\/h2>\n\n\n\n
![\"\"](\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230605-1132042-1024x390.png\" "\\"\\"")
<\/figure>\n<\/div>\n\n\nOption 3 – Change “Agent Screen Timer”<\/h2>\n\n\n\n
![\"Agent](\"https:\/\/dialer.one\/wp-content\/uploads\/2023\/06\/Screenshot_20230608-1634242-1024x697.png\" "\\"Agent")
<\/figure>\n<\/div>\n\n\n