{"id":2557,"date":"2022-06-29T16:28:46","date_gmt":"2022-06-29T20:28:46","guid":{"rendered":"https:\/\/cyburdial.net\/?p=2557"},"modified":"2024-12-05T19:04:20","modified_gmt":"2024-12-06T00:04:20","slug":"how-to-create-an-ivr-for-inbound-calls","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/how-to-create-an-ivr-for-inbound-calls\/","title":{"rendered":"How to – Create an IVR for inbound calls"},"content":{"rendered":"\n

How to – Create an IVR for inbound calls<\/h1>\n\n\n\n

In this article I am going to over how to create an inbound call menu or IVR (Interactive Voice Response) for ViciDial which will help reduce your drop percent to help you legally within the 3% drop rate for the USA or 5% drop rate for Canada, by way of the FCC guidelines.<\/p>\n\n\n\n

Step 1 – Create the call menu<\/h2>\n\n\n\n

Login to the admin GUI for ViciDial and click “inbound” then “add a new call menu” as shown below., then name your call menu. (For this example, I named it IVR)<\/p>\n\n\n

\n
\"add
Add a new call menu<\/figcaption><\/figure>\n<\/div>\n\n\n

Step 2 – Setup your basic IVR options<\/h2>\n\n\n\n

Now we are going to setup the top portion on the call menu\/IVR. Assuming you have already created your audio recording for your IVR and added it to the audio store, select that file at the “Menu Prompt” option. You can also fill out your timeout prompt, invalid prompt and other options as shown below:<\/p>\n\n\n

\n
\"IVR
IVR Options<\/figcaption><\/figure>\n<\/div>\n\n\n

Step 3 – Create your IVR options<\/h2>\n\n\n\n

Now we will select a few common IVR options to add to your call menu. For this example I have given options to 1) leave a voicemail message, 2) be transferred to a live agent, 3) Be added to the Do Not call list or #) to play the options again. See below:<\/p>\n\n\n

\n
\"IVR
IVR Selections<\/figcaption><\/figure>\n<\/div>\n\n\n

Step 4 – Route unanswered Inbound calls to IVR<\/h2>\n\n\n\n

The final step is to add this IVR\/Call menu to your inbound calls when your agents aren’t available. For this you need to go to your inbound ingroup and change your “call time” and no agent queueing\/after hours options to reflect the picture below:<\/p>\n\n\n

\n
\"\"
Set the call menu for the inbound calls<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n

This articles assumes you know how to already setup the other parts needed for this such as creating audio recordings, uploading them to the audio store and setting up inbound groups. If you have any questions feel free to visit our skype live chat<\/a>. Hopefully this helps some of you that have been asking me about this.<\/p>\n\n\n\n

-Chris aka carpenox<\/p>\n","protected":false},"excerpt":{"rendered":"

How to – Create an IVR for inbound calls In this article I am going to over how to create an inbound call menu or IVR (Interactive Voice Response) for ViciDial which will help reduce your drop percent to help you legally within the 3% drop rate for the USA or 5% drop rate for […]<\/p>\n","protected":false},"author":1,"featured_media":2562,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[96],"tags":[533,536],"class_list":["post-2557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vicidial","tag-howto","tag-vicidial"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png","jetpack-related-posts":[{"id":2224,"url":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/","url_meta":{"origin":2557,"position":0},"title":"How to – Create a call menu\/IVR in ViciDial that you can dial an agents extension on","author":"carpenox","date":"October 27, 2021","format":false,"excerpt":"How to - Create a call menu\/IVR in ViciDial that you can dial an agents extension on In this article, I will go over the steps you need to take to create an IVR(call menu) where people can call in and dial the agents extension number and reach them or\u2026","rel":"","context":"With 3 comments","block_context":{"text":"With 3 comments","link":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/#comments"},"img":{"alt_text":"Call Menu","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2449,"url":"https:\/\/dialer.one\/index.php\/how-to-create-a-dnc-call-menu-for-people-to-remove-themselves\/","url_meta":{"origin":2557,"position":1},"title":"How to – Create a DNC call menu for people to remove themselves","author":"carpenox","date":"April 15, 2022","format":false,"excerpt":"How to - Create a DNC call menu for people to remove themselves This article will go over the process to create a call menu or IVR that allows people to remove themselves from the calling list by pressing a key. The FTC is cracking down on VoIP carriers to\u2026","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"DNC Call Menu","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":3880,"url":"https:\/\/dialer.one\/index.php\/how-to-use-vicidials-agis\/","url_meta":{"origin":2557,"position":2},"title":"How to – Use ViciDial’s AGI’s","author":"carpenox","date":"October 30, 2023","format":false,"excerpt":"How to - Use ViciDIal's AGI's In the dynamic world of call centers, staying ahead of the curve requires constant innovation. One groundbreaking technology that's been quietly shaping the industry is VICIdial AGI (Asterisk Gateway Interface). 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VICIdial has a full featured predictive dialer. 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