{"id":2449,"date":"2022-04-15T19:13:27","date_gmt":"2022-04-15T23:13:27","guid":{"rendered":"https:\/\/cyburdial.net\/?p=2449"},"modified":"2024-12-05T19:05:34","modified_gmt":"2024-12-06T00:05:34","slug":"how-to-create-a-dnc-call-menu-for-people-to-remove-themselves","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/how-to-create-a-dnc-call-menu-for-people-to-remove-themselves\/","title":{"rendered":"How to – Create a DNC call menu for people to remove themselves"},"content":{"rendered":"\n

How to – Create a DNC call menu for people to remove themselves<\/h1>\n\n\n\n

This article will go over the process to create a call menu or IVR that allows people to remove themselves from the calling list by pressing a key. The FTC is cracking down on VoIP carriers to make sure their clients are using this feature and it will end up getting your VoIP routes shut down if you do not have this feature on your system.<\/p>\n\n\n

\n
\"DNC
DNC Call Menu<\/figcaption><\/figure>\n<\/div>\n\n\n

Step 1 – Create a new Call Menu<\/h2>\n\n\n\n

Go to the admin GUI for ViciDial and click on inbound, then “Add a new call menu”<\/p>\n\n\n

\n
\"add
Add a new call menu<\/figcaption><\/figure>\n<\/div>\n\n\n

Step 2 – Fill out the required fields as highlighted in the picture below<\/h2>\n\n\n\n

For this example we have used some of the built in sounds for ViciDial and piped them together ( | ) to create the voice prompt we want as well as the post message to be played after they opt out. This example only shows 1 option to be pressed, but it can be amplified even more by setting up other options such as leaving a voicemail, asking for a callback, routing to an operator or anything else you can pretty much do with the system.<\/p>\n\n\n\n

cm_dnc.agi,DNC---YES------B---\n\nthanks-for-calling-today|privacy-to-blacklist-this-number|press-3\nyour|number|has-been|removed|sip-silence|goodbye<\/code><\/pre>\n\n\n\n
\"\"
Call Menu Options<\/figcaption><\/figure>\n\n\n\n
Step 3 – Attach the call menu to you inbound group that your DID’s are routed through<\/h2>\n\n\n\n
You can get to your ingroup also through the inbound menu option in the admin GUI. Once your in your inbound group attached to your DIDs, go down to no agent queueing option and set it to Y, then set the route to call menu as shown below:<\/p>\n\n\n
\n
\"Inbound
Inbound Group for DID’s<\/figcaption><\/figure>\n<\/div>\n\n\n
That’s all there is to it, hopefully you guys head my advice and do this now before it happens to you via your carrier, cause trust me when I tell you, its coming. If you need additional help, feel free to stop by our live support on Skype by clicking here<\/a>.<\/p>\n\n\n\n
<\/p>\n\n\n\n
-Chris aka carpenox<\/p>\n","protected":false},"excerpt":{"rendered":"
How to – Create a DNC call menu for people to remove themselves This article will go over the process to create a call menu or IVR that allows people to remove themselves from the calling list by pressing a key. The FTC is cracking down on VoIP carriers to make sure their clients are […]<\/p>\n","protected":false},"author":1,"featured_media":2453,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[96],"tags":[534,533,536],"class_list":["post-2449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vicidial","tag-cyburdial","tag-howto","tag-vicidial"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png","jetpack-related-posts":[{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":2449,"position":0},"title":"Table of Contents – Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2224,"url":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/","url_meta":{"origin":2449,"position":1},"title":"How to – Create a call menu\/IVR in ViciDial that you can dial an agents extension on","author":"carpenox","date":"October 27, 2021","format":false,"excerpt":"How to - Create a call menu\/IVR in ViciDial that you can dial an agents extension on In this article, I will go over the steps you need to take to create an IVR(call menu) where people can call in and dial the agents extension number and reach them or\u2026","rel":"","context":"With 3 comments","block_context":{"text":"With 3 comments","link":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/#comments"},"img":{"alt_text":"Call Menu","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2557,"url":"https:\/\/dialer.one\/index.php\/how-to-create-an-ivr-for-inbound-calls\/","url_meta":{"origin":2449,"position":2},"title":"How to – Create an IVR for inbound calls","author":"carpenox","date":"June 29, 2022","format":false,"excerpt":"How to - Create an IVR for inbound calls In this article I am going to over how to create an inbound call menu or IVR (Interactive Voice Response) for ViciDial which will help reduce your drop percent to help you legally within the 3% drop rate for the USA\u2026","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"IVR","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1314,"url":"https:\/\/dialer.one\/index.php\/how-to-set-timed-actions-during-a-call-in-your-campaign\/","url_meta":{"origin":2449,"position":3},"title":"How to set timed actions during a call in your campaign","author":"carpenox","date":"December 17, 2020","format":false,"excerpt":"How to - 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Decrease SDP(short duration percent) in ViciDial There is a new feature in ViciDial as of SVN 3878 that will allow you to increase the call handle time through the AMD system which would lower your Short Duration Percent(SDP) in your carrier stats. Doing so can typically save\u2026","rel":"","context":"In "CyburDial"","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"Short Duration Percent","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/10\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/10\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/10\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2024\/10\/image.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":3880,"url":"https:\/\/dialer.one\/index.php\/how-to-use-vicidials-agis\/","url_meta":{"origin":2449,"position":5},"title":"How to – Use ViciDial’s AGI’s","author":"carpenox","date":"October 30, 2023","format":false,"excerpt":"How to - Use ViciDIal's AGI's In the dynamic world of call centers, staying ahead of the curve requires constant innovation. 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