{"id":2224,"date":"2021-10-27T13:51:25","date_gmt":"2021-10-27T17:51:25","guid":{"rendered":"https:\/\/cyburdial.net\/?p=2224"},"modified":"2024-12-16T13:15:59","modified_gmt":"2024-12-16T18:15:59","slug":"how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/","title":{"rendered":"How to – Create a call menu\/IVR in ViciDial that you can dial an agents extension on"},"content":{"rendered":"\n

How to – Create a call menu\/IVR in ViciDial that you can dial an agents extension on<\/h1>\n\n\n\n

In this article, I will go over the steps you need to take to create an IVR(call menu) where people can call in and dial the agents extension number and reach them or get forwarded to their voicemail. This is going to assume you know how to create and upload the audio files needed for the recording for the Call menu \/ IVR and that you have a DID pointed to the Call Menu once its created.<\/p>\n\n\n\n

Step 1 – Create the call menu<\/h2>\n\n\n\n

Click on Inbound and then add a new call menu<\/p>\n\n\n\n

\"Add
Create new Call Menu (IVR)<\/figcaption><\/figure><\/div>\n\n\n\n

Step 2 – Fill out the call menu with the options you need<\/h2>\n\n\n\n

At the bare minimum you need the “Menu Prompt” where you select the audio file you want to be played to callers, the “Menu Timeout”, and the various options in the drop down menus.<\/p>\n\n\n\n

\"Call
Call Menu \/ IVR<\/figcaption><\/figure><\/div>\n\n\n\n

Step 3 – Add the custom Dialplan<\/h2>\n\n\n\n

Here is the code you need to add to the custom dialplan box: (assuming the agent extensions are 4 digits, alter it accordingly)<\/p>\n\n\n\n

exten => _XXXX,1,AGI(agi-AGENT_route.agi,default---AGENTDIRECT---ACTIVE)<\/code><\/pre>\n\n\n\n
\"\"
Custom Dialplan Entry<\/figcaption><\/figure><\/div>\n\n\n\n
Step 4 – Change AGENTDIRECT ingroup to work with sending to voicemail if there’s no agents logged in<\/h2>\n\n\n\n
This step will send calls to the agents voicemail if there is no one logged into the system. Change the No Agents No Queue options to match your needs or as I have it below but the most important thing to change is the Voicemail box settings to “AGENTVMAIL” for this Call Menu \/ IVR to go to the agents voicemail box that they press during the call menu.<\/p>\n\n\n\n
\"\"
AGENTDIRECT Changes<\/figcaption><\/figure><\/div>\n\n\n\n
That’s it for this article, if you have any questions feel free to reach out to us in our group chat which has grown rather large from members of the ViciDial forum: https:\/\/join.skype.com\/ujkQ7i5lV78O<\/a><\/p>\n\n\n\n
<\/p>\n\n\n\n
I hope this helps<\/p>\n\n\n\n
Chris aka carpenox<\/p>\n","protected":false},"excerpt":{"rendered":"
How to – Create a call menu\/IVR in ViciDial that you can dial an agents extension on In this article, I will go over the steps you need to take to create an IVR(call menu) where people can call in and dial the agents extension number and reach them or get forwarded to their voicemail. […]<\/p>\n","protected":false},"author":1,"featured_media":2226,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-2224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png","jetpack-related-posts":[{"id":2557,"url":"https:\/\/dialer.one\/index.php\/how-to-create-an-ivr-for-inbound-calls\/","url_meta":{"origin":2224,"position":0},"title":"How to – Create an IVR for inbound calls","author":"carpenox","date":"June 29, 2022","format":false,"excerpt":"How to - Create an IVR for inbound calls In this article I am going to over how to create an inbound call menu or IVR (Interactive Voice Response) for ViciDial which will help reduce your drop percent to help you legally within the 3% drop rate for the USA\u2026","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"IVR","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":3880,"url":"https:\/\/dialer.one\/index.php\/how-to-use-vicidials-agis\/","url_meta":{"origin":2224,"position":1},"title":"How to – Use ViciDial’s AGI’s","author":"carpenox","date":"October 30, 2023","format":false,"excerpt":"How to - Use ViciDIal's AGI's In the dynamic world of call centers, staying ahead of the curve requires constant innovation. One groundbreaking technology that's been quietly shaping the industry is VICIdial AGI (Asterisk Gateway Interface). AGIs are the unsung heroes behind the scenes, making complex call center operations look\u2026","rel":"","context":"In "CyburDial"","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"AGI","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5.webp?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5.webp?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-5.webp?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":2449,"url":"https:\/\/dialer.one\/index.php\/how-to-create-a-dnc-call-menu-for-people-to-remove-themselves\/","url_meta":{"origin":2224,"position":2},"title":"How to – Create a DNC call menu for people to remove themselves","author":"carpenox","date":"April 15, 2022","format":false,"excerpt":"How to - Create a DNC call menu for people to remove themselves This article will go over the process to create a call menu or IVR that allows people to remove themselves from the calling list by pressing a key. The FTC is cracking down on VoIP carriers to\u2026","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"DNC Call Menu","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":2224,"position":3},"title":"Table of Contents – Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1314,"url":"https:\/\/dialer.one\/index.php\/how-to-set-timed-actions-during-a-call-in-your-campaign\/","url_meta":{"origin":2224,"position":4},"title":"How to set timed actions during a call in your campaign","author":"carpenox","date":"December 17, 2020","format":false,"excerpt":"How to - Set timer action in Vicidial for your campaign This will show you how to drop a call to a call menu or other options after a certain amount of time How to set timer action in Vicidial: Go into detail view of the campaign and scroll down\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":5155,"url":"https:\/\/dialer.one\/index.php\/vicidial-development-roundup-key-changes-from-late-november-2025-to-early-2026\/","url_meta":{"origin":2224,"position":5},"title":"VICIdial Development Roundup: Key Changes From Late November 2025 to Early 2026","author":"carpenox","date":"February 1, 2026","format":false,"excerpt":"VICIdial Development Roundup: Key Changes From Late November 2025 to Early 2026 By Carpenox \u2014 VICIdial Architect, Troubleshooter, and Eternal Code Archaeologist Every few months I like to step back, sift through the commit logs, and take stock of how VICIdial continues to evolve. 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