{"id":2149,"date":"2021-07-06T09:19:27","date_gmt":"2021-07-06T13:19:27","guid":{"rendered":"https:\/\/cyburdial.net\/?p=2149"},"modified":"2025-03-09T12:06:55","modified_gmt":"2025-03-09T17:06:55","slug":"why-doesnt-my-webphone-viciphone-work-anymore","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/why-doesnt-my-webphone-viciphone-work-anymore\/","title":{"rendered":"Why doesn’t my webphone\/Viciphone work anymore?"},"content":{"rendered":"\n

Why doesn’t my webphone\/Viciphone work anymore?<\/h1>\n\n\n\n

UPDATE: October of 2023<\/h2>\n\n\n\n

There is a new issue since the evolution of the ViciPhone version 3 and CyburPhone version 3.2.5 that has been happening and I will go over how to solve it for everyone. The new feature in ViciDial that uses a settings container called “viciphone settings” has a setting by default that has the webphone dial its own extension which then gets you a result of a sound file telling you that “The number you have dialed is not in service”. The solution for this is simple, just need to change one line in the settings container as described below:<\/p>\n\n\n\n

    \n
  1. Go into your Vicidial admin GUI<\/li>\n\n\n\n
  2. Click on Admin and then Settings Containers<\/li>\n\n\n\n
  3. Change the line that says “dialRegExten” from a 1 to a 0 as shown below<\/li>\n<\/ol>\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n

    This will now fix your webphone. If you have any questions feel free to comment below or join our live support on Discord: https:\/\/discord.gg\/ymGZJvF6hK<\/a><\/p>\n\n\n\n

    2021 Issue Solution:<\/h2>\n\n\n\n

    This article is to help those of you having problems with viciphone lately. It seems that googles stun server has reached end of life and no longer works correctly. You need to change the stun server to a different one. Here is a list of public stun servers:<\/p>\n\n\n\n

    Free Public STUN servers<\/h2>\n\n\n\n

    https:\/\/gist.github.com\/mondain\/b0ec1cf5f60ae726202e<\/a><\/p>\n\n\n\n

    How do I change my STUN server for viciphone?<\/h3>\n\n\n\n

    Good question, you need to edit your rtp.conf file for asterisk.<\/p>\n\n\n\n

      \n
    • cd \/etc\/asterisk<\/li>\n\n\n\n
    • nano rtp.conf<\/li>\n\n\n\n
    • scroll down to the very bottom and change it to one on the list above<\/li>\n<\/ul>\n\n\n\n

      That’s it, youre done. If you have any problems or questions feel free to comment below.<\/p>\n\n\n\n

      I hope this helps.<\/p>\n\n\n\n

      -Chris aka Nox<\/p>\n","protected":false},"excerpt":{"rendered":"

      Why doesn’t my webphone\/Viciphone work anymore? UPDATE: October of 2023 There is a new issue since the evolution of the ViciPhone version 3 and CyburPhone version 3.2.5 that has been happening and I will go over how to solve it for everyone. The new feature in ViciDial that uses a settings container called “viciphone settings” […]<\/p>\n","protected":false},"author":1,"featured_media":1240,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[96],"tags":[],"class_list":["post-2149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vicidial"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2020\/10\/cyburdial-phone.png","jetpack-related-posts":[{"id":2183,"url":"https:\/\/dialer.one\/index.php\/how-to-install-a-webphone-viciphone-on-your-vicidial-server\/","url_meta":{"origin":2149,"position":0},"title":"How to – install a webphone\/viciphone on your Vicidial server","author":"carpenox","date":"July 25, 2021","format":false,"excerpt":"How to - install a webphone\/viciphone on your Vicidial server UPDATED: Oct. 10th 2023 I've been having a bunch of people ask me to write up an article for installing the Viciphone which I never did before because Viciphone.com has some really great instructions already. But I will create this\u2026","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/image-8-png.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/image-8-png.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/image-8-png.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/image-8-png.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":4653,"url":"https:\/\/dialer.one\/index.php\/how-to-set-up-load-balanced-phones-and-calling-for-vicidial\/","url_meta":{"origin":2149,"position":1},"title":"How to – Set Up Load Balanced Phones and Calling for ViciDial","author":"carpenox","date":"February 8, 2025","format":false,"excerpt":"How to - Set Up Load Balanced Phones and Calling for ViciDial Step 1: Ensure Prerequisites Before you start, make sure you have: VICIdial installed and running on multiple servers. A webphone such as Viciphone or CyburPhone A webrtc template ready to go with all the servers SSL certs as\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"bulk phone insert","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/image-6-png.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":2149,"position":2},"title":"Table of Contents – Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":3298,"url":"https:\/\/dialer.one\/index.php\/how-to-modify-your-options-php-file-to-get-the-most-out-of-your-dialer\/","url_meta":{"origin":2149,"position":3},"title":"How to – Modify your options.php file to get the most out of your dialer","author":"carpenox","date":"September 3, 2023","format":false,"excerpt":"How to - Modify your options.php file to get the most out of your dialer This article is going to go over the options.php files for both the real time screen and the agent login screen. I am actually surprised to find out how many people don't use or even\u2026","rel":"","context":"In "Vicidial"","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"Real time screen","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1527,"url":"https:\/\/dialer.one\/index.php\/useful-commands-to-manage-everyday-tasks-on-asterisk-vicidial-servers\/","url_meta":{"origin":2149,"position":4},"title":"Useful Commands to manage everyday tasks on Asterisk\/Vicidial Servers","author":"carpenox","date":"February 12, 2021","format":false,"excerpt":"Useful Commands to manage everyday tasks on Asterisk\/Vicidial Servers I wanted to put together a list of commands that I use often or daily that may help other people manage their days easier. 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Later on I will add the SMS and Email methods. 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