{"id":1432,"date":"2021-01-18T12:31:14","date_gmt":"2021-01-18T17:31:14","guid":{"rendered":"https:\/\/cyburityllc.com\/?p=1432"},"modified":"2023-10-30T14:29:50","modified_gmt":"2023-10-30T18:29:50","slug":"how-to-monitor-your-agents-using-the-realtime-screen-in-vicidial","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/how-to-monitor-your-agents-using-the-realtime-screen-in-vicidial\/","title":{"rendered":"How to &#8211; Monitor your agents using the realtime screen in Vicidial"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">How to &#8211; Monitor your agents using the realtime screen in Vicidial<\/h1>\n\n\n\n<p>Here is a short video showing you an example of how to monitor or whisper your agents via the real time screen in CyburDial.<\/p>\n\n\n\n<figure class=\"wp-block-video aligncenter\"><video controls src=\"https:\/\/dialer.one\/wp-content\/uploads\/2021\/01\/How-to-use-the-webphone-to-monitor.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>How to &#8211; Monitor your agents using the realtime screen in Vicidial Here is a short video showing you an example of how to monitor or whisper your agents via the real time screen in CyburDial.<\/p>\n","protected":false},"author":1,"featured_media":1013,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-1432","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2020\/09\/realtime1.png","jetpack-related-posts":[{"id":2999,"url":"https:\/\/dialer.one\/index.php\/why-do-my-agents-say-paused-when-they-are-on-a-live-call\/","url_meta":{"origin":1432,"position":0},"title":"Why do my agents say paused when they are on a live call?","author":"carpenox","date":"June 9, 2023","format":false,"excerpt":"Why do my agents say paused when they are on a live call? Why do your agents say paused while still on a live call? The simple answer is Google. Yes Chrome has enabled a more complex JavaScript throttling which you can read more about on ViciDial's docs section here.\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial Realtime Screen","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":4622,"url":"https:\/\/dialer.one\/index.php\/introducing-the-new-and-improved-full-white-label-theme-for-vicidial-2025-edition-by-cyburdial\/","url_meta":{"origin":1432,"position":1},"title":"Introducing the New and Improved Full White Label Theme for ViciDial 2025 Edition by CyburDial","author":"carpenox","date":"February 3, 2025","format":"gallery","excerpt":"Introducing the New and Improved Full White Label Theme for ViciDial 2025 Edition by CyburDial CyburDial is excited to announce the release of the 2025 edition of its Full White Label Theme for ViciDial! This latest version brings a host of new features and improvements designed to enhance the user\u2026","rel":"","context":"In &quot;CyburDial&quot;","block_context":{"text":"CyburDial","link":"https:\/\/dialer.one\/index.php\/category\/cyburdial\/"},"img":{"alt_text":"Agent 2025","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/agent-2025-png.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/agent-2025-png.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/agent-2025-png.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/agent-2025-png.webp?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/agent-2025-png.webp?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2025\/02\/agent-2025-png.webp?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":1432,"position":2},"title":"Table of Contents &#8211; Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":3298,"url":"https:\/\/dialer.one\/index.php\/how-to-modify-your-options-php-file-to-get-the-most-out-of-your-dialer\/","url_meta":{"origin":1432,"position":3},"title":"How to &#8211; Modify your options.php file to get the most out of your dialer","author":"carpenox","date":"September 3, 2023","format":false,"excerpt":"How to - Modify your options.php file to get the most out of your dialer This article is going to go over the options.php files for both the real time screen and the agent login screen. I am actually surprised to find out how many people don't use or even\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"Real time screen","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/09\/Screenshot_20230903-1106092.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2224,"url":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/","url_meta":{"origin":1432,"position":4},"title":"How to &#8211; Create a call menu\/IVR in ViciDial that you can dial an agents extension on","author":"carpenox","date":"October 27, 2021","format":false,"excerpt":"How to - Create a call menu\/IVR in ViciDial that you can dial an agents extension on In this article, I will go over the steps you need to take to create an IVR(call menu) where people can call in and dial the agents extension number and reach them or\u2026","rel":"","context":"With 3 comments","block_context":{"text":"With 3 comments","link":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/#comments"},"img":{"alt_text":"Call Menu","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":3768,"url":"https:\/\/dialer.one\/index.php\/how-to-setup-a-press-1-campaign-in-vicidial\/","url_meta":{"origin":1432,"position":5},"title":"How to &#8211; Setup a Press 1 campaign in ViciDial","author":"carpenox","date":"October 21, 2023","format":false,"excerpt":"How to - Setup a Press 1 campaign in ViciDial In this article I will cover how to setup a press 1 campaign in ViciDial. I am in no way a lawyer, however you should know that press 1 campaigns in the US is illegal to customers unless you have\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"Press 1 campaign","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2023\/10\/image-7.png?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/1432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/comments?post=1432"}],"version-history":[{"count":0,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/1432\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media\/1013"}],"wp:attachment":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media?parent=1432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/categories?post=1432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/tags?post=1432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}