{"id":1314,"date":"2020-12-17T08:38:24","date_gmt":"2020-12-17T13:38:24","guid":{"rendered":"https:\/\/cyburityllc.com\/?p=1314"},"modified":"2021-04-07T12:35:50","modified_gmt":"2021-04-07T16:35:50","slug":"how-to-set-timed-actions-during-a-call-in-your-campaign","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/how-to-set-timed-actions-during-a-call-in-your-campaign\/","title":{"rendered":"How to set timed actions during a call in your campaign"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How to &#8211; Set timer action in Vicidial for your campaign<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">This will show you how to drop a call to a call menu or other options after a certain amount of time<\/h2>\n\n\n\n<p>How to set timer action in Vicidial: Go into detail view of the campaign and scroll down to &#8220;Timer Action&#8221; and choose the option you want to use<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"692\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/cyburityllc.com\/wp-content\/uploads\/2020\/12\/image-4-1024x692.png\" alt=\"\" class=\"wp-image-1317\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4-1024x692.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4-600x405.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4-300x203.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4-768x519.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4-500x338.png 500w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4-800x541.png 800w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4-1280x865.png 1280w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4.png 1314w\" \/><figcaption>Timer Actions<\/figcaption><\/figure><\/div>\n\n\n\n<p>To send the call to a call menu go into the &#8220;Inbound&#8221; menu and click on &#8220;Add A New Call Menu&#8221;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cyburityllc.com\/wp-content\/uploads\/2020\/12\/image-5.png\" alt=\"\" class=\"wp-image-1320\" width=\"468\" height=\"662\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-5.png 624w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-5-600x850.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-5-212x300.png 212w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-5-500x708.png 500w\" sizes=\"auto, (max-width: 468px) 100vw, 468px\" \/><figcaption>Inbound Menu<\/figcaption><\/figure><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>Name the call menu accordingly<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/cyburityllc.com\/wp-content\/uploads\/2020\/12\/image-6-1024x252.png\" alt=\"\" class=\"wp-image-1322\" width=\"660\" height=\"162\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-6-1024x252.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-6-600x148.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-6-300x74.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-6-768x189.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-6-500x123.png 500w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-6-800x197.png 800w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-6.png 1198w\" \/><\/figure><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>In this example below, the &#8220;Menu Prompt&#8221; is set to a recording the caller will hear once they are sent to this call menu<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/cyburityllc.com\/wp-content\/uploads\/2020\/12\/image-7-1024x460.png\" alt=\"timer action vicidial\" class=\"wp-image-1323\" width=\"722\" height=\"323\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7-1024x460.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7-600x269.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7-300x135.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7-768x345.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7-500x225.png 500w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7-800x359.png 800w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7-1280x575.png 1280w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-7.png 1327w\" \/><\/figure><\/div>\n\n\n\n<p>and call menus can get more intense with different options as you will see below<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/cyburityllc.com\/wp-content\/uploads\/2020\/12\/image-8-1024x738.png\" alt=\"set timer action vicidial\" class=\"wp-image-1326\" width=\"755\" height=\"544\" title=\"\" srcset=\"https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-8-1024x738.png 1024w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-8-600x432.png 600w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-8-300x216.png 300w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-8-768x553.png 768w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-8-500x360.png 500w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-8-800x576.png 800w, https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-8.png 1091w\" \/><\/figure><\/div>\n\n\n\n<p>If you have any other questions on this feature, make sure to use our live support in your client portal section or by following this link: <a href=\"https:\/\/join.skype.com\/ujkQ7i5lV78O\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/join.skype.com\/ujkQ7i5lV78O<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to &#8211; Set timer action in Vicidial for your campaign This will show you how to drop a call to a call menu or other options after a certain amount of time How to set timer action in Vicidial: Go into detail view of the campaign and scroll down to &#8220;Timer Action&#8221; and choose [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1317,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[],"tags":[],"class_list":["post-1314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2020\/12\/image-4.png","jetpack-related-posts":[{"id":2999,"url":"https:\/\/dialer.one\/index.php\/why-do-my-agents-say-paused-when-they-are-on-a-live-call\/","url_meta":{"origin":1314,"position":0},"title":"Why do my agents say paused when they are on a live call?","author":"carpenox","date":"June 9, 2023","format":false,"excerpt":"Why do my agents say paused when they are on a live call? Why do your agents say paused while still on a live call? The simple answer is Google. Yes Chrome has enabled a more complex JavaScript throttling which you can read more about on ViciDial's docs section here.\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial Realtime Screen","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/realtime2.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2224,"url":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/","url_meta":{"origin":1314,"position":1},"title":"How to &#8211; Create a call menu\/IVR in ViciDial that you can dial an agents extension on","author":"carpenox","date":"October 27, 2021","format":false,"excerpt":"How to - Create a call menu\/IVR in ViciDial that you can dial an agents extension on In this article, I will go over the steps you need to take to create an IVR(call menu) where people can call in and dial the agents extension number and reach them or\u2026","rel":"","context":"With 3 comments","block_context":{"text":"With 3 comments","link":"https:\/\/dialer.one\/index.php\/how-to-create-a-call-menu-ivr-in-vicidial-that-you-can-dial-an-agents-extension-on\/#comments"},"img":{"alt_text":"Call Menu","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/10\/image-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2449,"url":"https:\/\/dialer.one\/index.php\/how-to-create-a-dnc-call-menu-for-people-to-remove-themselves\/","url_meta":{"origin":1314,"position":2},"title":"How to &#8211; Create a DNC call menu for people to remove themselves","author":"carpenox","date":"April 15, 2022","format":false,"excerpt":"How to - Create a DNC call menu for people to remove themselves This article will go over the process to create a call menu or IVR that allows people to remove themselves from the calling list by pressing a key. The FTC is cracking down on VoIP carriers to\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"DNC Call Menu","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/04\/image-3.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2557,"url":"https:\/\/dialer.one\/index.php\/how-to-create-an-ivr-for-inbound-calls\/","url_meta":{"origin":1314,"position":3},"title":"How to &#8211; Create an IVR for inbound calls","author":"carpenox","date":"June 29, 2022","format":false,"excerpt":"How to - Create an IVR for inbound calls In this article I am going to over how to create an inbound call menu or IVR (Interactive Voice Response) for ViciDial which will help reduce your drop percent to help you legally within the 3% drop rate for the USA\u2026","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"IVR","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/06\/image-1.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2378,"url":"https:\/\/dialer.one\/index.php\/table-of-contents\/","url_meta":{"origin":1314,"position":4},"title":"Table of Contents &#8211; Knowledge Base","author":"carpenox","date":"March 7, 2022","format":false,"excerpt":"Welcome to my blog, some of you may know me from the ViciDial forums, I am carpenox and I am here to share my knowledge with everyone, for free!","rel":"","context":"In &quot;Vicidial&quot;","block_context":{"text":"Vicidial","link":"https:\/\/dialer.one\/index.php\/category\/vicidial\/"},"img":{"alt_text":"CyburDial","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2022\/02\/image.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2232,"url":"https:\/\/dialer.one\/index.php\/how-to-integrate-vtiger-7-3-into-vicidial\/","url_meta":{"origin":1314,"position":5},"title":"How to &#8211; integrate vTiger 7.3 into Vicidial","author":"carpenox","date":"October 28, 2021","format":false,"excerpt":"How to - integrate vTiger 7.3 into Vicidial This article will go over how to complete a vTiger integration into Vicidial, I have done it and its working on version 7.3. I would like to go a little deeper on this than the original coder wrote up but I will\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/dialer.one\/wp-content\/uploads\/2021\/07\/cyburcrm3.png?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/1314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/comments?post=1314"}],"version-history":[{"count":0,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/posts\/1314\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media\/1317"}],"wp:attachment":[{"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/media?parent=1314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/categories?post=1314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dialer.one\/index.php\/wp-json\/wp\/v2\/tags?post=1314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}