{"id":1096,"date":"2020-10-14T23:49:31","date_gmt":"2020-10-15T03:49:31","guid":{"rendered":"https:\/\/cyburityllc.com\/?p=1096"},"modified":"2021-04-07T12:46:27","modified_gmt":"2021-04-07T16:46:27","slug":"vicidial-there-is-a-time-synchronization-problem-with-your-system-please-tell-your-system-administrator","status":"publish","type":"post","link":"https:\/\/dialer.one\/index.php\/vicidial-there-is-a-time-synchronization-problem-with-your-system-please-tell-your-system-administrator\/","title":{"rendered":"How to – Fix error in Vicidial: There is a time synchronization problem with your system, please tell your system administrator"},"content":{"rendered":"\n

How to – Fix error in Vicidial: There is a time synchronization problem with your system, please tell your system administrator<\/h2>\n\n\n\n

There is a time synchronization problem with your system, please tell your system administrator<\/strong><\/p>\n\n\n\n

\"There
Time Sync Error<\/figcaption><\/figure><\/div>\n\n\n\n

In case you have this error upon installation or upgrade<\/strong> your Vicibox\/Vicidial<\/strong> check the following:<\/p>\n\n\n\n

  1. Using timedatectl<\/code> utility make sure server\u2019s timezone is set correctly and server\u2019s date\/time is correct. Set proper timezone if needed<\/li>
  2. Check that timezone is correct in \/etc\/php7\/apache2\/php.ini<\/code>. Set proper timezone if needed and restart Apache<\/li>
  3. If it did not help check and compare time values in Vicidial<\/strong> database, server time and PHP time. Use the following command:<\/li><\/ol>\n\n\n\n
    1<\/td># echo “SELECT server_ip, UNIX_TIMESTAMP(last_update),UNIX_TIMESTAMP(db_time) from server_updater” | mysql -uroot asterisk && php -r “date_default_timezone_set(‘America\/New_York’); echo ‘php time: ‘.date(‘U’);” && echo “”<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Specify your timezone in the command above. This should output three values that must be the same.<\/p>\n\n\n\n

    If DB time is wrong it means that \/usr\/share\/astguiclient\/AST_update.pl<\/code> script does not update DB value. Try to launch it manually and check for output.<\/p>\n\n\n\n

    If it throws error:<\/p>\n\n\n\n

    pattern match timed-out at \/usr\/share\/astguiclient\/AST_update.pl line 470<\/strong><\/p>\n\n\n\n

    The code at line 470 is a \u201cwaitfor()<\/strong>\u201d function that is attempting to match the response from the Asterisk<\/strong> server with a regex pattern but the response from the server doesn\u2019t match the regex pattern.<\/p>\n\n\n\n

    Patch the file:<\/p>\n\n\n\n

    in two places near line 470 and near line  534 replace:<\/p>\n\n\n\n

    $t->waitfor(\u2018\/[0123]\\n$\/\u2019);<\/strong><\/p>\n\n\n\n

    with<\/p>\n\n\n\n

    $t->waitfor(\u2018\/[0123456789]\\n$\/\u2019);<\/strong><\/p>\n\n\n\n

    then make sure AST_update.pl<\/code> can run and DB time value is updated.<\/p>\n\n\n\n

    It expects only 0123 at the end while Asterisk Manager responses with:<\/p>\n\n\n\n

    123456789<\/td># telnet 127.0.0.1 5038 Trying 127.0.0.1… Connected to<\/strong> 127.0.0.1. Escape character is<\/strong> ‘^]’. Asterisk Call Manager\/2.10.<strong>5<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Another way to patch:<\/p>\n\n\n\n

    Original: $t-waitfor(\u2018\/[0123]\\n$\/]);<\/strong><\/em><\/p>\n\n\n\n

    Replacement: $t-waitfor(\u2018\/Asterisk Call Manager.+\\n$\/\u2019);<\/em><\/p>\n\n\n\n

    Check the following files for this issue and patch them as well:<\/p>\n\n\n\n

    AST_manager_listen.pl   <\/em>\u2013 line 237
    AST_manager_listenBUFFER.pl  <\/em>\u2013 line 236<\/p>\n\n\n\n

    \n\n\n\n

    \/usr\/share\/astguiclient\/AST_update.pl<\/strong> runs in a separate detached \u201cASTupdate\u201d screen and can be accessed as:<\/p>\n\n\n\n

    1<\/td># screen -r ASTupdate<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    maybe you will need to kill it and start it up again after your database changes was made<\/p>\n\n\n\n

    To see the list of screens:<\/p>\n\n\n\n

    12345678910111213141516171819<\/td># screen -ls There are screens on:         2715.ASTemail   (Detached)         2712.ASTVDadFILL        (Detached)         2709.ASTfastlog (Detached)         2706.ASTVDadapt (Detached)         2691.ASTupdate  (Detached)         2315.asterisk   (Detached)         2302.astshell20200129173240     (Detached) 7 Sockets in<\/strong> \/run\/screens\/S-root.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

    How to – Fix error in Vicidial: There is a time synchronization problem with your system, please tell your system administrator There is a time synchronization problem with your system, please tell your system administrator In case you have this error upon installation or upgrade your Vicibox\/Vicidial check the following: Using timedatectl utility make sure server\u2019s timezone is set correctly and […]<\/p>\n","protected":false},"author":1,"featured_media":1911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[],"tags":[],"class_list":["post-1096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/dialer.one\/wp-content\/uploads\/2020\/10\/timesyncerror.png","jetpack-related-posts":[{"id":1504,"url":"https:\/\/dialer.one\/index.php\/how-to-backup-and-restore-your-vicidial-cyburdial-server\/","url_meta":{"origin":1096,"position":0},"title":"How to – Backup and Restore your Vicidial server","author":"carpenox","date":"February 4, 2021","format":false,"excerpt":"How to - Backup and Restore your Vicidial server Why would you need to backup and restore your vicidial server? 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