Categories: Vicidial

How to – Set proper Answering Machine Detection settings for Vicibox9/10

Settings Container

How to – Set proper Answering Machine Detection settings for Vicibox v9/10/11

Working settings for AMD on Vicibox v9, 10 or 11 or any scratch install

Everyone seems to not like the AMD settings for Vicibox9, but the problem is, they are used to a simpler format from earlier versions that don’t have the functionality of the newer SVN versions. Below are the settings that I use that seem to work.

Campaign Detail Settings

Change the WaitForSilence to 2000,2,30 and AMD Agent Route to enabled and AMD Type to AMD

Change AMD Type to AMD, AMD Agent Route options to Enabled and WaitForSilence

Containing Settings

Go to Admin > Settings Container >

Click on the AMD_AGENT_OPT_Campaign you want to change

Add the lines to your container as shown

Hopefully this helps a lot of you that have been experiencing this problem.

carpenox

Next How to - Monitor your agents using the realtime screen in Vicidial »

Previous « How to - Use Vicidial API's

View Comments

walrouxe says:

May 3, 2024 at 2:43 am

Thx - What would the settings to send NOTSURE's not to the Agents - I currently have alot of A's that an agent needs to dispo
- Carpenox says:
  
  May 3, 2024 at 6:47 am
  
  just remove that line from the settings container. also you may want to try our AI AMD, reach out to us and we can setup a free trial