How to set “callback to queue” option in your campaign

How to – Set the “callback to queue” option in vicidial for your campaign

Below are the settings you need to set in order to get “Callback to Queue” options to work correctly.

This is edited in your Ingroup settings

If you have any questions regarding this, feel free to comment or message us directly through skype.

carpenox

Edwin says:

September 7, 2023 at 11:11 am

Hello!
I have a campaign with an attention queue but now we need that when the queue is full the announcement indicates how many users are in front of it, for example, the queue announcement could be "Right now all our agents are busy, your turn is number 5 has a waiting time of approximately 4:30 minutes"
There is a service or application which can integrate Vicidial to offer this service, it would be a kind of turn-based system for the queue.
This option could be works?
- Carpenox says:
  
  September 7, 2023 at 11:11 pm
  
  That can be done using wait time options
  - edwin says:
    
    September 11, 2023 at 5:40 pm
    
    What option is this ?