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Congratulations to Ofelia for being this week’s winner. We do this every Friday so try your luck next week!
That’s right, lunch is on us today. $25 dollars to the person who gets the correct animal down below in the comments. Allowed one guess per user. Need to have cashapp or paypal.
Have questions about your dialer software such as Vicidial, RingCentral or GoAutoDial? How would you like a 1 on 1 session with one of the world’s leading authorities within this topic? Well, I, Chris aka carpenox from the Vicidial forum and the author of this industries most visited blog am giving away a FREE fifteen minute live session to everyone that needs a little help to overcome dialer obstacles. It’s not just for dialers either, ask me anything you’d like on how I went from being just a sales rep in a phone room up through the ranks to closer, then floor manager, followed by general manager and eventually brought on as an equal partner in one of South Florida’s largest vacation rooms and eventually to become my own boss, make my own hours, the ability to work where I want, unrestricted by the daily employment ground of getting ready for work, getting to work and staying for a 10 hour day, just to do it all again tomorrow. Well I can tell you now, my office is quite often poolside or on the beach, on cruise ship, or just in my home office and I wouldn’t change it for anything. So sign up now, ask me how I did it and how I can help you accomplish the same dreams, starting today!
In this article, I will go over the steps you need to take to create an IVR(call menu) where people can call in and dial the agents extension number and reach them or get forwarded to their voicemail. This is going to assume you know how to create and upload the audio files needed for the recording for the Call menu / IVR and that you have a DID pointed to the Call Menu once its created.
Click on Inbound and then add a new call menu
At the bare minimum you need the “Menu Prompt” where you select the audio file you want to be played to callers, the “Menu Timeout”, and the various options in the drop down menus.
Here is the code you need to add to the custom dialplan box: (assuming the agent extensions are 4 digits, alter it accordingly)
exten => _XXXX,1,AGI(agi-AGENT_route.agi,default---AGENTDIRECT---ACTIVE)
This step will send calls to the agents voicemail if there is no one logged into the system. Change the No Agents No Queue options to match your needs or as I have it below but the most important thing to change is the Voicemail box settings to “AGENTVMAIL” for this Call Menu / IVR to go to the agents voicemail box that they press during the call menu.
That’s it for this article, if you have any questions feel free to reach out to us in our group chat which has grown rather large from members of the ViciDial forum: https://join.skype.com/ujkQ7i5lV78O
I hope this helps
Chris aka carpenox
Here is a short video showing you an example of how to monitor or whisper your agents via the real time screen in CyburDial.
This is a pretty easy fix, “Code Expects Different Schema” occurs when you update your svn version but forget to update the db schema through mysql. The instructions are below.
After database dump restoration taken from older Vicibox to the latest Vicibox 9.0.3 I got the following error in Admin -> System Settings section:
WARNING: Code expects different schema: 1585
It’s not possible to change or save any setting. The reason is obvious: Vicibox 9 has new and altered tables and functions so you will have to add them to the restored database before you can use system.
First, confirm your current database schema version. Log in to MariaDB command prompt and perform the following query:
| 1 | MariaDB> SELECT db_schema_version FROM system_settings; |
Next, navigate to /usr/src/astguiclient/trunk/extras folder and locate upgrade_X.XX.sql files. Open the newest file and if it contains this schema version – this is the one that needs to be executed. In case you found your DB schema version not in the newest .sql , execute it first and then all newer files.
Please make note that some tables and functions may already exist in your database that’s why add -f key to the mysql command:
| 1 | # mysql -u root -f asterisk < /usr/src/astguiclient/trunk/extras/upgrade_2.14.sql |
Confirm your current database schema version again and make sure it’s been upgraded.
Now you should be able to use the system and change/set settings.
I hope this helps
-Nox
Scam phone calls have existed for years. However, robocalling technology — systems that allow parties to dial numbers automatically or use prerecorded voice messages — have made receiving fraudulent calls much more common. In 2018, the number of robocalls made per month equaled an estimated 3.4 billion. Though there are many types of non-fraudulent robocalls, ranging from emergency alerts to solicited telemarketing messages, the number of illegitimate calls remains significant.
In response to the growing number of scam calls to mobile phones, many carriers and third parties have created tools to identify and block scam calls. Unfortunately, these tools aren’t perfect. Businesses that use legitimate robocalls, and even some that don’t, may have their numbers incorrectly marked by scam ID technology, particularly when calling cell numbers. With smartphones in the hands and pockets of 81 percent of U.S. adults, you need to know that your calls are reaching your customers. Read on to learn how you can avoid being marked with a Scam Likely caller ID.
In an attempt to improve customer experience, the carrier T-Mobile launched a feature called Scam ID, which is automatically enabled on T-Mobile and MetroPCS devices. When someone calls one of these devices, T-Mobile checks the number against its database of reported scam numbers. If the source matches a reported scam number, the person being called sees a message that says “Scam Likely” alongside standard caller ID. The user can then decide whether or not to answer the call.
In addition to Scam ID, T-Mobile and MetroPCS also allow customers to opt in to a Scam Block feature that prevents all Scam Likely calls from reaching the user’s phone. Though T-Mobile was the first carrier to integrate this feature into their service for free, other carriers have since introduced their own paid and free versions. Third party apps also allow smartphone users to detect, report and block scam calls.
While Scam Likely Caller ID features do help users avoid potential scams, they sometimes mark legitimate calls incorrectly. To understand why, let’s take a look at what Scam ID uses to identify risky calls.
To identify likely scam calls, T-Mobile’s Scam ID looks for two main traits associated with fraud and robocalling: a high volume of calls originating from the number and existing complaints filed about the number. This means numbers marked with “Scam Likely” tend to be either numbers that originate a large number of robocalls or numbers that have a record of being reported by recipients as scams.
Scam ID successfully blocks many illegal calls. However, there are two problems that lead to legitimate calls being blocked:
1. The algorithm fails to distinguish between legal and illegal robocalls: Because the system looks only for high-volume originating numbers, the service may mark legal robocalls as scam. Examples of legal robocalls include calls from non-profits and telemarketing calls made with a person’s express consent.
2. Users may report a number erroneously: Some people avoid calls from all unknown numbers. As a result, some customers may report your number without answering the phone. If this happens enough, your number will be marked Scam Likely.
Getting a number marked Scam Likely incorrectly is common for businesses and organizations using legitimate robocalling. This mislabeling can harm your business by:
Because getting incorrectly listed as a scam number can have an enormous impact on the success of your business, you need to take steps to avoid being marked with this caller ID. Use these strategies to protect your number:
1. Understand robocall laws: The Federal Communications Commission (FCC) has laws about making robocalls. Making sure you understand the FCC’s robocall laws helps you stay off scam number databases and gives you legal ground should your number be marked incorrectly.
2. Originate calls individually: If you can originate calls to customers individually, do so. This prevents Scam ID from identifying your number when searching for high-volumes of calls coming from a single number.
3. Ask customers to save your number: Some third-party scam blocking apps allow users to block calls from unknown numbers. Others even generate databases by excluding numbers stored in users’ contacts. Asking users to save your number can help ensure your call reaches them successfully.
4. Change numbers often: Most large contact centers change phone numbers often to avoid getting marked Scam Likely. You can also use this strategy, though it may not be practical for every business.
It’s often easier to avoid getting marked as a scam than to resolve the problem after the fact. The fastest way to get your company’s calls removed from a scam list is to change your phone number. However, you can also use these strategies to resolve the mistake and mitigate losses:
Your ability to reach customers is an essential part of keeping your business running. As a result, you need to ensure your calls reach recipients without the burden of a Scam Likely label.
CyburDial uses Spam Mitigation which utilizes advanced algorithms to help mitigate calls against the “RoboKillers” and other Crowdsourcing API’s, not to mention our built in Carrier API that helps with calls directly with the major telco’s such at AT&T, T-Mobile, Verizon, Metro PCS and more. We work directly with the pioneers of the STIR/SHAKEN movement and have had the privilege’s to be blessed to beta test most of their apps before they come out to the public as well as being blessed with special pricing for this amazing service they call The DID manager combined with AI Health monitoring to constantly keep your DID’s fresh and not marked as “spam likely”. When you have a dialer system custom built for you by CyburDial you will be ahead of the game ten fold and no longer have to worry about your caller ID numbers showing up as scam likely, but thats not all, the DID manager also provides complete local area calling presence, so if your calling Miami, the caller ID will show up with a 305 or 786 area code, as it would also do with other states. Stop wasting time with all these other dialer hosting companies that not only control your dialer and force you to use their carrier service, their support team which is usually over priced, and Caller ID’s that are marked scam likely within days and let us show you what the future is about. We don’t rent you a server that we control, we custom build you YOUR own server that we can integrate with any CRM system that YOU own, YOU have total control over and YOU choose every aspect of your system including your support team, of course we are available for support if you like to use our services but it isn’t required. So what are you waiting for? Call us now at 1(833)DIALER-1 or visit our 24 hour 7 days a week live support chat on Skype by clicking here.
We look forward to hearing from you and are ready to custom build your dialer with full integrations to CRM or other systems if needed, Turnaround time for strictly a dialer system is 24 hours, if you need integrations, we can discuss this further and give you an estimated time then.
-Chris aka carpenox(from the ViciDial forums)
That’s an interesting question. Given the current state we’re in with global pandemics threatening shutdowns for some and work-from-home for others, many of us are looking for mobile work-from-anywhere solutions. At Cyburity LLC we are always pushing the envelope to see what we can do next and how much farther we can push contact center technology. Check out this video to see how our cloud based dialers come stock with the technology to work not only from anywhere, but with any device.
The video below will show you how to install Zoiper on to your Android device to use with Vicidial, ViciDialNOW, GOAutoDial and other dialer interfaces.
