VICIdial Development Roundup: Key Changes From Late November 2025 to Early 2026

By Carpenox — VICIdial Architect, Troubleshooter, and Eternal Code Archaeologist

Every few months I like to step back, sift through the commit logs, and take stock of how VICIdial continues to evolve. Since late November 2025, the project has seen a surprisingly dense wave of improvements — from AGI-level call‑flow logic to backend archival tooling, adaptive dialing enhancements, PHP8 compatibility, and even new experimental VCA components.

This cycle wasn’t about flashy UI changes. It was about tightening the engine, fixing long‑standing edge cases, and expanding the adaptive dialer’s intelligence. Below is my curated breakdown of what matters, why it matters, and how these updates impact real‑world call center operations.

AGI & Call‑Flow Enhancements

agi-DID_route.agi — 251112-1517

Added alter_cid_name option
A small but meaningful upgrade. This gives inbound routing more flexibility when manipulating Caller ID Name data — especially useful for branded routing, DID‑based identity masking, and carrier‑specific CNAM quirks.

VD_amd.agi — 260129-1443

Reinserts missing vicidial_auto_calls records
This is a big reliability win. In rare race conditions, AMD could lose track of an auto‑call record. This patch ensures the system self‑heals instead of leaving orphaned calls or broken agent states.

agi-VDAD_ALL_outbound.agi — 251020-0835

Added recording_dtmf_muting + stereo recording fix
DTMF muting is essential for PCI‑sensitive environments. Stereo recording fixes help anyone using dual‑channel compliance recording or advanced QA analytics.

cm_areacode.agi — 260108-0052

cm_postal.agi — 260107-2119

Both now update vicidial_list records with optional field variables
These scripts finally behave like first‑class data‑enrichment tools. If the lead exists, they can now push enriched metadata directly into custom fields — a huge win for automated lead hygiene.

agi/piper_generate.pl — 251014-1211

piper_generate_names.pl — 251104-0908

First build — part of the growing TTS/voice asset ecosystem.

First build; TTS caching added
Based on cepstral_generate.pl, this new generator caches TTS files for reuse. That means faster IVR prompts, fewer CPU spikes, and smoother high‑volume inbound flows.

Admin & Backend Maintenance Tools

ADMIN_archive_log_tables.pl — 260111-2138

Added --agent-log-only flag
Perfect for shops that want to archive agent logs without touching other datasets.

ADMIN_cold_storage_log_tables.pl — 251230-0853

Added --vl-year flag
Lets you target year‑specific vicidial_log_archive_YYYY tables. Cleaner, safer archival workflows for long‑running systems.

ADMIN_keepalive_ALL.pl — 260126-1334

Now checks reserved_extensions against dialplan numbers
This prevents accidental collisions when generating conf files — a subtle but important safeguard for multi‑tenant or heavily customized dialplans.

Adaptive Dialer Intelligence Upgrades

AST_VDadapt.pl — 251205-0949

Added adaptive_percentmax_percentage + new ADAPT_PERCENTMAX dial method
This is one of the most meaningful dialing upgrades in years. It gives admins tighter control over max pacing behavior and reduces the risk of over‑dialing during volatile traffic periods.

AST_VDauto_dial.pl — 251205-1455

Added SHARED_ADAPT_PERCENTMAX
This allows multiple campaigns to share adaptive pacing logic — ideal for blended or load‑balanced environments.

AST_list_export.pl

251128-1536 — Added --basic-export
251130-0006 — Added --custom-export=XXX

These options make exports far more flexible, especially for CRMs that expect specific field layouts.

AST_update_AMI2.pl — 251203-2218

Added server_live_partitions inserts/updates
Improves AMI‑driven monitoring and partition‑aware reporting.

New & Experimental VCA Components

experimental/VCA/AST_VCA_log_report.php — 190329-1852

Legacy first build, but still relevant as the VCA suite expands.

experimental/VCA/VCA_client_settings.pl — 260112-1114

Initial build — foundational for client‑side VCA customization.

experimental/VCA/VCA_log_manage.pl — 260112-1455

First version — derived from the archive log tools.

extras/CRM_log_manage.pl — 260117-0756

First version — CRM‑focused log management built on the VCA framework.

Web Interface & PHP8 Compatibility

www/agc/functions.php — 251205-1742

Fix for undefined variable issues — small but necessary cleanup.

www/agc/vdc_db_query.php — 251124-0935

Added lead status display for callback list output
A quality‑of‑life improvement for agents and supervisors.

www/agc/vicidial.php

251124-0936 — Lead status display for callbacks
260106-1418 — PHP8 fixes

The PHP8 transition continues, and these patches keep the AGC stable.

www/vicidial/AST_hangup_cause_report.php — 260103-1900

Fix for missing variables in links — improves report reliability.

www/vicidial/AST_server_performance.php — 251001-1700

Switched from Ploticus to Graph.js
This is a modernizing move. Graph.js is lighter, more flexible, and plays better with responsive layouts.

www/vicidial/AST_timeonVDADallSUMMARY.php — 251205-1931

Added ADAPT_PERCENTMAX support — keeping reporting aligned with the new dialer logic.

www/vicidial/admin.php

251112-2201 — Added alter_cid_name DID option
251204-0757 — Added SERVER DRIVE PARTITIONS display

251211-1134 — Added ADAPT_PERCENTMAX + adaptive_percentmax_percentage
260106-1438 — PHP8 fixes + 2026 date change
260126-1335 — Added reserved_extensions vs dialplan number check

This file saw the most action — reflecting how central the admin panel is to daily operations.

API Improvements

non_agent_api.php

251205-1456 — Added ADAPT_PERCENTMAX dial method
260123-1020 — Fixed pause_sec in agent_stats_export

API parity with new dial methods is essential for third‑party integrations, and the pause_sec fix resolves a long‑standing annoyance for analytics tools.

Additional System & Campaign Enhancements (UI, Compliance, Dialing Logic, and Security)

While the core AGI and backend updates defined this development cycle, VICIdial also introduced a wide range of UI‑level, compliance‑focused, and workflow‑refining features across System Settings, Campaigns, In‑Groups, and DIDs. These changes may look subtle at first glance, but they significantly improve agent experience, dialing accuracy, security posture, and administrative control.

Below is my breakdown of the most impactful additions.

Agent Experience & Workflow Controls

Hide Agent Failed Dial Codes

A new option that replaces raw SIP failure codes with a custom message.
This prevents agents from being overwhelmed by technical alerts and keeps the manual dial workflow clean.

Dialstring Filtering

Manual & 3‑Way Dialstring Filters

A major upgrade for dialing hygiene.
You can now enforce rules like:

Digits only
Digits + plus sign
Digits + letters
Remove leading 1 or 0
Right‑trim to 10 digits

These filters prevent malformed numbers from hitting the dialplan and reduce carrier rejections.

Recording Enhancements & PCI‑Focused Features

Stereo Recordings

Enables dual‑channel recordings (agent left, customer right).
Critical for QA, analytics, and compliance.

Stereo Parallel Recordings

Allows multiple simultaneous stereo recordings per call.
This is VICIdial’s most advanced recording capability to date.

Recording DTMF Detection

Flags recordings where DTMF tones occur — essential for PCI audits.

Recording DTMF Muting

A powerful privacy tool with multiple modes:

Campaign‑level control
Cluster‑wide override
Forced muting for a defined number of seconds

This is VICIdial’s strongest PCI‑protection feature ever shipped.

Authentication, Passwords & Security

Two‑Factor Admin & Agent Auth Hours

Defines how long a 2FA session remains valid.
A major step forward for enterprise security.

Two‑Factor Auth Config Container

Centralizes all 2FA configuration.
If misconfigured, the system warns you to prevent accidental lockouts.

A subtle but important security refinement.

Reporting, Infrastructure & Diagnostics

Server Drive Partitions Display

Admin → Servers now shows drive partitions directly in the UI.
Great for catching low‑disk or misconfigured mounts.

Database Crash Table Detection

A new diagnostic page that alerts you if any MySQL tables are in a crashed state.
This is one of those “finally” features that every admin appreciates.

Inbound DID Enhancements

Alter CID Name

A flexible new tool for manipulating Caller ID Name on inbound calls.
Modes include:

ALLCALLS — alter every call
OTHSYS — alter only calls from other systems
CIDNUM — set CNAM to the caller’s number
CLEAN — replace CNAM with “CLEANED”

This is extremely useful for multi‑system routing and carrier normalization.

Final Thoughts From the Field

This development window wasn’t about massive feature drops — it was about refinement, stability, and future‑proofing. The adaptive dialer got smarter. The admin tools got safer. The AGI layer got more reliable. And the PHP8 transition continues to harden the web interface for the next decade.

If you’re running a production cluster, these updates are absolutely worth pulling in. They reduce edge‑case failures, improve compliance recording, and give you more control over pacing and data hygiene.

-Chris aka carpenox

Archives February 2026