How to – Set timer action in Vicidial for your campaign
This will show you how to drop a call to a call menu or other options after a certain amount of time
How to set timer action in Vicidial: Go into detail view of the campaign and scroll down to “Timer Action” and choose the option you want to use
![](https://i0.wp.com/cyburityllc.com/wp-content/uploads/2020/12/image-4-1024x692.png?resize=1024%2C692&ssl=1)
To send the call to a call menu go into the “Inbound” menu and click on “Add A New Call Menu”
![](https://i0.wp.com/cyburityllc.com/wp-content/uploads/2020/12/image-5.png?resize=468%2C662&ssl=1)
Name the call menu accordingly
![](https://i0.wp.com/cyburityllc.com/wp-content/uploads/2020/12/image-6-1024x252.png?resize=660%2C162&ssl=1)
In this example below, the “Menu Prompt” is set to a recording the caller will hear once they are sent to this call menu
![timer action vicidial](https://i0.wp.com/cyburityllc.com/wp-content/uploads/2020/12/image-7-1024x460.png?resize=722%2C323&ssl=1)
and call menus can get more intense with different options as you will see below
![set timer action vicidial](https://i0.wp.com/cyburityllc.com/wp-content/uploads/2020/12/image-8-1024x738.png?resize=755%2C544&ssl=1)
If you have any other questions on this feature, make sure to use our live support in your client portal section or by following this link: https://join.skype.com/ujkQ7i5lV78O
Leave a Reply