Call Center Solutions For Every type of Business, based in the Cloud

Call Center Solutions For Every type of Business, based in the Cloud

Agent Interface

Call Center Solutions For Every type of Business, based in the Cloud

Credit: Written By Sajid Ahmad

CyburDial Realtime Screen to monitor your agents by listening in, whispering(the agent can hear you but customer can not) or barging the call to take it over.
CyburDial Realtime Screen

What is a cloud center cloud solution?

Call center cloud solutions are the new age way to keep people working mainly when COVID hit. its to replace the more commonly known on-premise locations and having to house equipment for placing and receiving calls. It has given the call center world basically no restrictions when it comes to location, people they want to hire that don’t live locally and so many more benefits that it just doesn’t make sense not to switch to a cloud based phone system such as CyburDial.

In this, the cloud call focus can use the innovation of cloud communication that shows up with coordinated and fundamental elements, for example, IVR to give that expert voice edge to your clients, a live board to see an unmistakable image of business calls, call directing for sending the right calls to the right divisions or specialists.

This multitude of advantages show up with a virtual number or a complementary number. There are different numbers planned behind a complementary number. It makes more straightforward to advance significant calls to the right specialists or divisions.

Aside from these fundamental highlights, complementary numbers assist clients with contacting the business clients.

In the current day’s electronic world, cloud call focus arrangement gives simple admittance to the administrations which are fundamental for business correspondence like fast availability, better effort, and quick client question redressal.

These days if crowding into a physical location call center are over!

What are the advantages of a cloud call focus arrangement?

Cloud call focus arrangement collects the capability of a business to effort its clients with next to no geological limitations. As of not long ago, the old conventional framework used to give restricted client outreach choices that too with the adequate sum put resources into the establishment of the disconnected equipment.

Use CyburDial on any device
You can use CyburDial from any device with no additional downloads needed

Be that as it may, the cloud communication arrangement will provide your business with every one of the advantages of a call center, but without any burdens jor overhead that come with a physical location.

-:- Cloud Based Contact Center Solution -:-

Here are a few advantages that our cloud call focus arrangement will give your business and enable you to set up a cloud-based smaller than normal call community for your call taking care of:

1. More straightforward versatility:

Cloud call focus arrangement permits your business to scale and extend with no additional venture on cumbersome equipment. In situations where organizations need to add more specialists to the group or move to an alternate area or a nation out and out, Call center solutions on cloud focuses arrangements will not end up being oppressive.

2. Upgraded unwavering quality:

With quick cloud-based call center arrangements, your business can profit quickly while giving your clients the chance to have there goals met with almost zero wait time. Making them happy ends with you acquiring more clients via word of mouth w mean mmhich we all know it’s the best type of marketing on the planet.

3. Savvy module:

Setting up a contact center solution such as CyburDial is a way less feverish strategy than introducing massive on-premise equipment. It’s totally savvy on the grounds that your business can save that ridiculous amount you would normally spend on hardware for a local office and use it to put resources into the establishment and marketing for massive equipment.

4. First class security:

Cloud based contact center solutions offer more dependable information security as it is totally put away upheld in the cloud which empowers information encryption, ongoing administrator control, and server security with an intense firewall solution that totally locks down the system, but at the same time has something called the Dynamic portal which allows agents to authenticate their IP on the server in order to gain access. Tried approval is urgent with regards to the cloud call focus, in this way, it accompanies different security levels.

Dynamic portal
Dynamic portal

5. Insignificant margin time:

Customarily introduced equipment is inclined to separate in vital circumstances and normally takes more than an adequate measure of time in handling. In any case, with a cloud based contact center solution’ like CyburDial, it has immaterial personal time and guarantees no call misfortune for your business.

6. State-of-the-art framework mix:

Dissimilar to conventional equipment, cloud communication works with your clients to remain refreshed with current mechanical updates and enable your group to acquire the necessary computerization and improvement. Your business can then effectively overhaul and upgrade your contact center to be in-accordance with the ongoing TCPA changes and more importantly, to keep up with the times.

Data Center
Data Center

7. Execution investigation and information accessibility:

You can track, record and investigate the exhibition of your representatives with definite reports benefited by cloud based contact center. It is planned in a manner to furnish you with an easy to understand insight alongside thorough reports of recorded and convenient followed calls.

8. Business accessibility: 

Your business can undoubtedly guarantee 24*7 accessibility for your clients with a cloud-based call place arrangement. With customary equipment nonstop accessibility is hard to satisfy as it anticipates that the group should remain on the PC consistently. Consequently, with cloud innovation, progression in client care administration is altogether guaranteed by your business.

Hopefully this short article has given you some new insight and a better perspective on why you should change from those old bulky hard phones that take up room on your desk and switch to a system that works right on the computer you use all day anyways, or better yet, pull it up on your iPad, your iPhone, Android, tablet, surface or literally any smart device with a browser that you can think of, even your smart TV. Let’s leave the past and join the future, come join us as we revolutionize the telecommunications world by bringing in a solution that not only handles phone calls, but so much more and we can also integrate any CRM you already use to where they will communicate back and forth and sync your information across both platforms seamlessly. Oh, and one last thing i forgot to mention, CyburDial isn’t something you are going to rent from us or pay a ridiculous per seat charge($150+ per seat) like these other dialer systems(which we do have seat rentals available for startups if you prefer), but CyburDial is a custom built dialer system that you will own! That’s right, you buy the cloud based server which we will show you some options to pick from, we install our custom system on your server and then handle all your integrations for CRM’s and anything else you may need to combine with your new state of the art technology. We then provide you with learning material such as a 600 page manual, videos demonstrating how to use most of the more common features you will need to know about, an in depth training over zoom for both your agents and then your managers, making sure you have everything you need to know, in order to be successful in your business, but that’s not all, we are also going to provide you with 90 days support included in your buildout, to answer any questions as they come along, hop on a zoom call with you and/or your team to show you live how to do something your unsure of, we will create some loom videos for anything that’s confusing any of your staff, as well as 24 hour access to our helpdesk to make sure someone is ALWAYS around to help you. So what are you waiting for? Get ahold of us now by calling us at 725-22-CYBUR – Emailing us at or if you’d like to talk to someone over chat, click the little chat box in the corner or come join our Live Support Channel on Skype which has people from over 45 countries covering 6 continents where the passing of knowledge and the generosity of men and women helping each other is in no short demand because when you join CyburDial, its not just one of the best decisions you’ll make by becoming business associates, but you also become family.

-Chris aka carpenox

Leave a Reply