This post will go over the steps to upgrade your asterisk from 13 or 16 to Asterisk 18. It was pretty easy except for one little bug I ran into but there’s any easy fix for it. Ok so let’s get started.
Go to your source directory by typing “cd /usr/src/asterisk/” – If the directory doesn’t exist, create it by using mkdir.
Now locate the file you need on the asterisk website (shown below).
Time to download the file by typing “wget https://downloads.asterisk.org/pub/telephony/asterisk/asterisk-18.19.0.tar.gz”
Unzip the file and then we will begin compiling.
Step 2 – Compile Asterisk
We will need Asterisk to be patched with ViciDial changes for it to work correctly. Follow this article. To compile Asterisk, first we need to go to it’s folder by typing “cd /etc/asterisk”. Once here type the following 4 commands:
./configure
make menuselect
make && make install
Step 3 – Remove old modules
Remove the 4 files listed above from the directory it tells you. For me it was:
/usr/lib/asterisk/modules
Step 4 – Restart Asterisk
Login to asterisk and restart it by doing “core restart now”. That’s it, you’re now using Asterisk 18.
If for some reason Asterisk doesn’t start up after you restart it, type “screen asterisk vvc” and of it keeps you in the screen press control+A then control+D
How to – Setup Two Factor Authentication (2FA) on your ViciDial system
This article will go over how to setup two factor authentication on your Vicidial system using the phone method. Later on I will add the SMS and Email methods.
Step 1 – Create the 2FA settings container
First we need to create the 2FA settings container that we will need to choose in system settings when we enable two factor authentication. Below is an example of how to setup a container for a phone call auth:
Step 2 – Set an email and mobile phone on the admin user
You must make sure to add an email and mobile phone to the admin user you are saying 2FA for or you will lock yourself out of the system.
Step 3 – Enable two factor authentication on system settings
The next thing we need to do is turn this feature on and set a couple variables needed for it to work. To do this go to Admin then system settings as shown below:
Now when you hit submit, it’s going to turn on 2FA and if you didn’t set it up correctly you will be locked out of the system for good or until you fix it via MySQL with the following code:
mysql -p
> use asterisk
> UPDATE system_settings SET two_factor_auth_hours='0';
If you did everything correctly you should see this when you try to login:
Hopefully this has helped you guys set this up with less headache than I went through.
Why do my agents say paused when they are on a live call?
Why do your agents say paused while still on a live call? The simple answer is Google. Yes Chrome has enabled a more complex JavaScript throttling which you can read more about on ViciDial’s docs section here. There’s a few ways to fix this problem. One is to just use webphones and it won’t happen. The second is to enable hidden sounds in system settings and finally, the third is to change Agent Screen Timer from “setTimeout” to “EventSource”
Option 1 – Use WebPhones(WebRTC)
Just install and use webphones which you can do following these directions.
CyburPhone
Option 2 – Enable hidden sounds
Within System Settings you can enable a feature called hidden sounds. You set a volume which doesn’t matter because it’s silent but I chose 25 and then set the timer for how long. Then set the sound of not auto selected but choose “click_quiet”. Now with Google’s new throttling settings which will time you out as early as 10 seconds, set this to 5 as shown below:
Option 3 – Change “Agent Screen Timer”
Change the Agent Screen Timer from setTimeout to EventSource in system settings as shown below:
This can also be changed to “setTimeoutAudioLoop” of the first change didn’t help.
Hopefully one of these 3 options will help you get back to business as usual. When your ready to have a custom system built with full CRM integrations and API features gone over with you one by one figuring out how we can make your business more efficient and profitable then join my chat and one of our trips will help you get started or fill out this form and someone will reach out to you. I hope this has helped.
Your main objective as a salesperson is to close deals and bring in money for your company. But to do that, you need a flexible sales plan that enables you to connect with clients, earn their confidence, and finally persuade them to buy.
We will go through a variety of strategies you may use to improve your sales effectiveness and reach your objectives, all the way from social media to product demonstrations.
But first, let us look more closely at a sales plan and why it is crucial before moving on to the actual strategies themselves.
Sales Strategy Explained
A business’s methods or techniques for selling its products and services are known as a sales strategy. In order to create leads, foster connections with prospects, and close deals, the sales team will use several strategies, methods, and procedures outlined in this article.
A sales strategy can either be broad and general, highly specific and targeted, or both. While some companies could have several sales strategies for their various products, markets, or client groups, others might adopt a single sales strategy for all of their products and market regions they serve.
Benefits of Multioriented Sales Strategy
So why is having a solid sales plan so crucial? Here are just a few advantages:
Increased effectiveness: Your sales team will be able to perform more effectively and efficiently in utilizing their time and resources if you have a clear plan in place.
Better coordination: A sound sales strategy may assist in coordinating the aims and objectives of your sales team with that of the organization as a whole, ensuring that everyone is working towards the same end goal.
Increased revenue: By using efficient sales methods and strategies, you may enhance the number of leads you create, the number of transactions you close, and ultimately your revenue and profits.
Greater customer satisfaction: You may increase customer happiness by developing deeper ties with your consumers. Satisfied customers are more likely to purchase from you again or recommend your brand to others.
Types of Sales Strategies
A sales strategy is a plan that describes how a business will market and sell to its target market. There are several categories of sales tactics, each having distinct advantages and disadvantages. Let us examine some of the main categories of sales strategies and how they might help your company.
#1. Inbound Sales Strategy
An inbound sales approach uses tools like content marketing, social media marketing, search engine optimization, and such to draw potential customers to your business. Through a carefully thought-out sales process, you may, in turn, target these prospects into your clients as they show interest in your products and services.
Inbound sales strategies put a strong emphasis on giving customers value and developing trust fostering long-lasting client relationships.
#2. Outbound Sales Strategy
On the other hand, an outbound sales strategy is actively contacting potential clients through a variety of techniques, including cold calling, direct mail, and email marketing.
The objective of an outbound sales strategy is to identify and contact prospective clients who may need to become more familiar with your business or its services. If used improperly, outbound sales methods can be seen as intrusive or bothersome, even if they might be successful in generating leads and boosting revenue.
#3. Account-Based Sales Strategy
Instead of targeting a larger audience, account-based sales methods concentrate on a small number of high-value accounts or clients. This strategy entails focusing your sales and marketing efforts on the unique requirements and preferences of each customer in order to develop long-lasting connections and boost revenue.
Account-based sales strategy can be successful in markets with a lot of competition or when there is a wide range of client demands.
#4. Channel Sales Strategy
A channel sales strategy is to work in close liaison with distributors, resellers, or other businesses to market your products or services. Utilizing the skills and resources of the channel partners, channel sales strategy can assist you in reaching out to new clients, thereby broadening your market reach.
Where local knowledge is required for success or when there are complicated distribution networks in a certain industry, channel sales strategy can be successful.
#5. Direct Sales Strategy
Using your own sales team or an e-commerce platform, a direct sales approach means you sell your products or services to clients directly. With this strategy, you may have more control over the customer experience and sales process while also opening up the potential for cross-selling and up-selling.
Direct sales strategy can be successful in markets where there is strong brand awareness or when the sales process depends on interpersonal ties.
Now let us look at some techniques that can increase the conversion rates to help you close deals more effectively.
Use of Social media
Social media is an effective tool for connecting with consumers and generating leads for businesses. You may draw in new clients and develop relationships with them by developing a strong social media presence and publishing useful content.
Free Product Trials
Offering free product trials is a time-trusted sales tactic with several benefits for businesses. It helps you gain the trust of potential customers by demonstrating your belief in the product or service offering. Businesses hereby show their commitment to their product and their willingness to let customers try it firsthand, letting them make an informed decision later on.
In addition to giving potential customers an opportunity to feel the value of the product or service, free product trials also help in the early detection of any underlying issues, boosting the chances of closing out deals. In order to close the transaction, it is also necessary to follow up with potential customers to gather their feedback and address any lingering questions or issues.
Cold Calling
Cold calling, although viewed by many as outdated and failing to achieve its intended target, if done correctly, may still be a successful sales tool. Your chances of success can be significantly boosted by performing market research on potential customers and modifying your plan to match their needs.
Unlike inbound leads, cold calling offers you the chance to reach out to potential leads directly who are not yet aware of your product or service. Utilizing the information gathered from the problems faced by the target audience through direct contact, the sales team may enhance their sales pitches.
Furthermore, by engaging in real-time discussions and developing trust, sales teams may improve their odds of closing deals. Cold calling could be a refreshing change of pace in the digital era when the bulk of sales transactions takes place via social media or email.
Demonstration Videos
Videos of product demonstrations can be used to assist prospective buyers in better grasping a company’s offer. They provide the product or service with a visual representation and let buyers relate to it on a personal level, making it more memorable.
A brief demo video that emphasizes the product’s distinctive selling characteristics and includes a call to action will work best. Both the storyline and the visual presentation of the video should be interesting.
Demo videos may be used by businesses at every level of their sales process to spark interest, allay worries, and spur action from potential clients, leading to more swift closed deals.
People-First Approach
In this method, the client’s needs are given primary importance. The solutions get customized, and trust and rapport are developed for a pleasant customer experience improving the chances of closing deals in a win-win situation.
Because the sales team is able to tailor their solutions to fit each individual customer’s demands, they will be able to enhance both closure rates and customer satisfaction.
In a people-first approach, the product or service is presented as a solution to the customer’s problem rather than as a generic offering. This forges a stronger emotional connection with the client, raising the prospect of sealing the deals.
Sales consultants must actively listen, talk honestly, and show their subject-matter expertise in order to establish trust and rapport. In the eyes of the customer, this makes them appear as reliable information providers, increasing customer confidence and resulting in a more profitable transaction.
Communication that is timely and polite, value-added services and rapid resolution of any and all difficulties faced by the customer are part of the people-first approach.
Regular Follow-Up
Consistent follow-up is a key component of every sales approach. Leads frequently deliberate before making a choice. Therefore, it is important to follow up with potential consumers to stay on their minds.
To be persistent without being a nuisance, though, takes a delicate balance. Setting up and adhering to a follow-up schedule is one approach to this. Doing so helps keep your business in the minds of your potential customers without contacting or emailing prospects excessively.
Reach out to Inbound Leads within 24 Hours
Inbound leads are those that come from sources like your website or social media accounts and are frequently more qualified and active. As a result, it is crucial to contact them right away for follow-up.
According to research, contacting prospects within the first 24 hours boosts their chances of conversion by as much as 60%. Make sure you have a mechanism in place to address questions in a timely and effective manner.
Request Client Feedback
You must comprehend the wants and problems of your customer. One approach to achieve this is to solicit opinions.
Ask your consumers how you can enhance their experience. This not only demonstrates your interest in their viewpoint but also helps in pointing out your own opportunities for development.
Upsell and Cross-sell with Existing Customers
It is considerably simpler to sell to existing customers than to find new ones. Consequently, implementing an upsell and cross-sell plan is crucial.
This entails providing complementary products or services to clients who have previously made purchases from you. This can be executed by looking at client purchasing patterns and behavior to explore new sales possibilities.
Get Referrals
Referrals are an effective way to find new customers. Customers who are satisfied with your product or service will be much more inclined to recommend your products to their friends and coworkers. As a result, it is crucial to ask for recommendations.
You may accomplish this by providing rewards or just plain requesting your clients to spread the news about your product. This way, you can grow your customer base and boost revenue.
Exciting Sales Pitch
A persuasive sales presentation may be the difference between winning and losing a contract. It is crucial to craft a pitch that is not just interesting and educational but also captivating and thrilling.
Put your attention on emphasizing the advantages of your product or service and how it may alleviate customers’ problems. To establish a relationship with the customer and convince them that they require your product, use narrative storytelling.
Perfect Storytelling
In sales, storytelling is a potent tool. Stories are far easier for people to recall than numbers and facts. It might as well help that you level up your sales pitches with a perfect storytelling narrative.
An engaging narrative connects with your audience much more than a sales pitch that is barren and devoid of a storyline. Narrate a tale illustrating the problems your product or service can address for the consumer. Make an emotional connection with the customer by using emotive language and vivid pictures.
The Right Mindset
Sales is all about the mentality. You must have a positive outlook and believe in your product or service if you want to succeed in sales. Put your attention on the advantages of your product and how it may make the customer’s life better. Have faith in your abilities to close business. You will be more driven and resilient in the face of rejection if you do this.
Address Uncertainty
It is possible that many prospective buyers need clarification on your product or service. Therefore it is critical to address these worries upfront and offer assurances.
This can be accomplished by offering social evidence, such as client testimonials or case studies. To allay any worries and foster confidence, you may also provide a free trial or demonstration for your potential leads.
Create a Sense of Urgency
For closing deals, instilling a sense of urgency has its own set of incentives. This can be accomplished by providing limited-time promotions or fostering a sense of scarcity. For instance, you may state that the product is limited or offer discounts for a brief period of time.
How to Stay Ahead of the Sales Game: Innovations and AI Integrations
In addition to the strategies mentioned above, we look at how some leading brands and businesses have found success by incorporating innovative techniques. It is also worth mentioning how AI tools can positively impact the outcome of leads helping you close deals.
Here are some more innovative methods and AI integrations that can positively impact your sales strategy mix:
Social listening
Using social listening tools, businesses can mitigate problems their target audience is facing. From the information gathered, you can position your product or service as the answer to the target market’s challenges.
Collaborative selling
Collaborative selling prioritizes developing value with consumers before selling products or services. It entails closely collaborating with clients to spot chances for shared development and creating solutions that address their demands.
Outcome-based selling
Conventional sales pitches emphasize product features and benefits. Understanding your prospects’ intended outcomes and projecting your product or service as the solution are the main goals of outcome-based selling. By doing this, you shift the conversation away from pricing and focus on the value add your product or service can provide.
Here are some cutting-edge sales strategies that use AI to assist in clinching deals:
AI Chatbots
By deploying a chatbot to handle early customer queries, sales teams may spend more of their time and resources on activities that are of higher value.
Sales enablement strategy
In its simplest form, sales enablement is the act of strategically providing salespeople with the tools and resources they need to improve their performance and close more sales. Businesses can simplify time-consuming, repetitive operations like data collection by utilizing the potential of AI.
Additionally, AI can also help sales teams develop more effective replies by providing insights and suggestions, improving the whole sales enablement approach.
Real-world examples of AI-powered sales enablement solutions include:
Conversica is a virtual assistant powered by AI that can communicate with leads via email and other online channels. Conversica can send hot leads to sales professionals for follow-up by using algorithms to determine the purpose of consumer queries.
Gong is a conversation analytics tool that uses AI to review sales conversations and provide sales representatives with immediate feedback.
Salesforce Einstein GPT is touted as the world’s first generative AI for CRM applications. It embodies a suite of AI-powered sales enablement solutions that includes automated email and social media campaigns, intelligent lead routing to sales representatives, and predictive lead scoring.
InsideSales AI is a platform for AI-accelerated sales that assist sales representatives with lead prioritization, automating follow-up jobs, and predictive insights into which leads are the likeliest to convert.
SalesLoft AI algorithms can examine client behavior and offer tailored advice for sales representatives, such as the most effective time of day to contact customers or the most effective messaging tool.
To sum up, it is crucial to approach sales with a focus on the customer. Focus on developing a relationship with prospects rather than seeing them merely as a means to a goal. Learn about their objectives and needs so that you can adjust your strategy. By doing this, you may build credibility and trust with them, increasing the likelihood that they will make a purchase from you.
Conclusion
There is no one-size-fits-all sales strategy to improve conversation rates. It requires a fusion of the right mentality, successful tactics, and a readiness to change and learn from experience. You will be well on your way to increasing your sales conversion rates and closing out deals by putting into practice the tactics suggested in this article.
Optimize Outbound Calls with Predictive and Automated Dialer Software
Every second counts when it comes to sales.
And you know time is money. This is why cloud-based predictive dialer and auto dialer software is in demand these days.
These systems help you save time and optimize outbound calls by connecting agents to quality leads while offering capabilities to enhance customer satisfaction, agent productivity, and revenue.
Previously, agents had to manually dial each phone number, wait for leads to attend the call, and manage everything in traditional systems. As a result, much of their time was spent on other stuff than their core job: selling. This is why they used to make fewer calls every day, which can negatively influence revenue.
Predictive and auto dialer software solves these issues by automating manual, repetitive tasks that include automatic dialing, managing lists, scheduling, notifications, reports, and more with lots of additional features to help you and your agents further.
In this article, I’ll discuss the software, how it can help your agents and bring more revenue and growth to your business.
Ready?
Let’s go! ?
Auto Dialer Software
Autodialer software is a system that dials phone numbers automatically for agents. It either assigns calls to available agents or plays recorded messages when someone answers the calls.
Auto dialers increase agent efficiency with automation and can manage more extensive outbound campaigns with heavy call volumes. They can also increase dial rates, aid in monitoring performance, reduce unproductive calls, and help increase conversion rates.
Most of these solutions are cloud-based and used by call centers to save time and streamline the process of connecting to prospects or customers without manual methods. It has different use cases such as telemarketing, market research, political campaigns, cold-emailing, and broadcasting payment reminders, service outages, appointment reminders, and more.
Benefits
The software reduces agents’ idle time by assigning only quality calls to save time and increase their productivity.
It offers better conversion rates by simplifying and accelerating complex sales processes while showing agents all the essential information about contacts.
You get real-time insights and reporting into your call performance, agent activity, and operations so you can enhance each aspect for better performance.
It improves your operational efficiency with the power of automation for dialing, follow-ups, reminders, and so on.
The software helps you stay compliant and avoid the risks of penalties.
Predictive Dialer Software
Predictive dialer software is a system that can automate the dialing and matching of phone numbers. It can automate calls seamlessly to enable sales reps to track all the missed calls, busy signals, no response calls, and so on.
Predictive dialers have more capabilities than just dialing numbers automatically. They predict human activities and actions using mathematical algorithms to figure out when a prospect or customer can take the calls. In addition to that, you can dial multiple phone numbers simultaneously using them.
The primary usage of these systems is to boost agent efficiency by connecting them to the right contacts at a suitable time for more conversions. Predictive dialers are utilized in call centers, the banking sector, and more.
Benefits
It offers intelligent call assigning to only the available agents
The software lets you organize and manage the client database seamlessly and update it
It works for both outbound and inbound calls
With excellent reporting, you can track the performance of teams and agents and train them accordingly.
It optimizes your agents, sales team, and overall organization by creating a competitive, productive environment for all the members.
It offers automatic workload management and assignment without human interference, prejudices, or bias.
Now take a look at CyburDial and why it ranks among the top dialer systems in the market.
So it seems that there is duplicate Listen directives for apache, more specifically, targeted towards the dynamic portal. What you need to do it edit the listen.conf for apache. You can do so by copying and pasting the following command into your Linux CLI:
nano /etc/apache2/listen.conf
You should now see what you see below. You’ll notice there is 2 entries for ports 81 and 446, just remove one from each and restart apache with “service apache2 restart”. That’s it, browse to your ViciDial admin URL and login.
That’s all there is to it, you should now have a working ViciBox install. Of you have any questions, feel free to comment here or join our group chat that has over 175 members from the ViciDial forums: https://join.skype.com/ujkQ7i5lV78O <—Click here or scam the QR Code below to join.
How To – Fix the Perl repo for ViciBox 10(Leap 15.3)
If you’ve tried to update your ViciBox 10 system you’ll see that the Perl repo gives an error and you can’t update from that repo any longer. The reason for this is because Leap 15.3 has gone end of life(EOL) and will no longer be getting updates. The other repos will begin to die as well and your system will remain vulnerable to hackers as dialer system are high priority targets right now for ransomware groups, denialof service attackers and crypto miners. So how do you fix this issue? You upgrade to leap 15.4 following this article: How to – Upgrade OpenSuSE Leap 15.3 to 15.4.
Repository ‘openSUSE-Leap-15.3-PERL’ is invalid.
Hopefully this helps those of you running into this problem and you’ll now be able to keep your systems secure.
This article will go over how to upgrade Leap 15.3 to 15.4 since 15.3 is end of life
Step 1. Preparations – Backup everything
Keep verified backups: Do not skip this step. Before typing the following commands, you must back up all data and config files. Also, ensure your system backup is up-to-date and restorable in an emergency. The author or nixCraft is not liable for damages due to failed upgrades.
Step 2. Update OpenSUSE 15.3 packages
The openSUSE Leap version 15.3 is only available as the 64-bit release. Next, type the following zypper command to update all existing packages. To refresh a repo, enter: $ sudo zypper ref Outputs:
Repository 'openSUSE-Leap-15.3' is up to date.
Repository 'openSUSE-Leap-15.3-Update' is up to date.
Repository 'openSUSE-Leap-15.3-Update-Non-Oss' is up to date.
Repository 'Update repository of openSUSE Backports' is up to date.
Retrieving repository 'Update repository with updates from SUSE Linux Enterprise 15' metadata[done]
Building repository 'Update repository with updates from SUSE Linux Enterprise 15' cache ....[done]
All repositories have been refreshed.
Update ALL installed packages with newer versions and patches
Before the upgrade procedure can begin, apply all pending upgrades or security patches. For example: $ sudo zypper up Outputs:
Loading repository data...
Warning: Repository 'openSUSE-Leap-15.3-Update' appears to be outdated. Consider using a different mirror or server.
Reading installed packages...
The following 10 packages are going to be upgraded:
cups cups-client cups-config libcups2 libcupscgi1 libcupsimage2 libcupsmime1 libcupsppdc1
libfreetype6 libqpdf26
10 packages to upgrade.
Overall download size: 8.4 MiB. Already cached: 0 B. After the operation, additional 79.8 KiB will
be used.
Continue? [y/n/v/...? shows all options] (y): y
Retrieving package cups-config-2.2.7-150000.3.35.1.x86_64 (1/10), 239.1 KiB ( 3.1 MiB unpacked)
Retrieving: cups-config-2.2.7-150000.3.35.1.x86_64.rpm ......................................[done]
Retrieving package libfreetype6-2.10.4-150000.4.12.1.x86_64 (2/10), 447.3 KiB ( 1.1 MiB unpacked)
Retrieving: libfreetype6-2.10.4-150000.4.12.1.x86_64.rpm ....................................[done]
....
..
Checking for file conflicts: ................................................................[done]
( 1/10) Installing: cups-config-2.2.7-150000.3.35.1.x86_64 ..................................[done]
( 2/10) Installing: libfreetype6-2.10.4-150000.4.12.1.x86_64 ................................[done]
( 3/10) Installing: libqpdf26-9.0.2-150200.3.3.1.x86_64 .....................................[done]
....
( 9/10) Installing: cups-client-2.2.7-150000.3.35.1.x86_64 ..................................[done]
Failed to try-restart cups-lpd@.service: Unit name cups-lpd@.service is missing the instance name.
See system logs and 'systemctl status cups-lpd@.service' for details.
(10/10) Installing: cups-2.2.7-150000.3.35.1.x86_64 .........................................[done]
Executing %posttrans scripts ................................................................[done]
Step 3. Reboot the server
Now note down the current Linux kernel version, type: $ uptime $ uname -mrs You must reboot the Linux cloud box, using the shutdown command or reboot command: $ sudo systemctl reboot ## OR ## $ sudo shutdown -r now Log in using the ssh command once system comes back online: $ ssh ec2-user@your-aws-ec2-dns-ip-here ## OR ## $ ssh root@your-Linode-dnsname-OR-ip-here Then verify Linux kernel version: $ uname -mrs Also note down the OpenSUSE Linux version using the cat command: $ cat /etc/os-release
Step 4. Upgrading OpenSUSE 15.3 to 15.4
Now my cloud server is fully patched. It is time to update the server to OpenSUSE version 15.4.
List the repositories
The update repository must exist and is enabled and update before upgrading to 15.3. Verify it using the zypper command as follows: $ sudo zypper repos --uri ## OR type ## $ sudo zypper lr -u Output indicating that there are no 3rd party repos and Update repos are enabled on my OpenSUSE 15.3 server:
Repository priorities are without effect. All enabled repositories share the same priority.
# | Alias | Name | Enabled | GPG Check | Refresh | URI
--+-----------------------------------+---------------------------------------------------------------------------------------------+---------+-----------+---------+---------------------------------------------------------------
1 | openSUSE-Leap-15.3 | openSUSE-Leap-15.3 | Yes | (r ) Yes | Yes | http://download.opensuse.org/distribution/leap/15.3/repo/oss/
2 | openSUSE-Leap-15.3-Update | openSUSE-Leap-15.3-Update | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.3/oss/
3 | openSUSE-Leap-15.3-Update-Non-Oss | openSUSE-Leap-15.3-Update-Non-Oss | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.3/non-oss/
4 | repo-backports-debug-update | Update repository with updates for openSUSE Leap debuginfo packages from openSUSE Backports | No | ---- | ---- | http://download.opensuse.org/update/leap/15.3/backports_debug/
5 | repo-backports-update | Update repository of openSUSE Backports | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.3/backports/
6 | repo-sle-debug-update | Update repository with debuginfo for updates from SUSE Linux Enterprise 15 | No | ---- | ---- | http://download.opensuse.org/debug/update/leap/15.3/sle/
7 | repo-sle-update | Update repository with updates from SUSE Linux Enterprise 15 | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.3/sle/
Verify that we can get latest OpenSUSE 15.4 version, run: $ sudo zypper --releasever=15.4 lr -u Here is what I see
Warning: Enforced setting: $releasever=15.4
Repository priorities are without effect. All enabled repositories share the same priority.
# | Alias | Name | Enabled | GPG Check | Refresh | URI
--+-----------------------------------+---------------------------------------------------------------------------------------------+---------+-----------+---------+---------------------------------------------------------------
1 | openSUSE-Leap-15.3 | openSUSE-Leap-15.3 | Yes | (r ) Yes | Yes | http://download.opensuse.org/distribution/leap/15.4/repo/oss/
2 | openSUSE-Leap-15.3-Update | openSUSE-Leap-15.3-Update | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.4/oss/
3 | openSUSE-Leap-15.3-Update-Non-Oss | openSUSE-Leap-15.3-Update-Non-Oss | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.4/non-oss/
4 | repo-backports-debug-update | Update repository with updates for openSUSE Leap debuginfo packages from openSUSE Backports | No | ---- | ---- | http://download.opensuse.org/update/leap/15.4/backports_debug/
5 | repo-backports-update | Update repository of openSUSE Backports | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.4/backports/
6 | repo-sle-debug-update | Update repository with debuginfo for updates from SUSE Linux Enterprise 15 | No | ---- | ---- | http://download.opensuse.org/debug/update/leap/15.4/sle/
7 | repo-sle-update | Update repository with updates from SUSE Linux Enterprise 15 | Yes | (r ) Yes | Yes | http://download.opensuse.org/update/leap/15.4/sle/
In the above output results, check the last URI column). All repository links should contain 15.4 or openSUSE_Leap_15.4 as a version number. If not check if your Leap repos defined in /etc/zypp/repos.d/ are using the $releasever variable already in the URIs. For example, try the grep command: $ sudo grep baseurl /etc/zypp/repos.d/*.repo If you see hard-coded version 15.3 Leap version number, then you need to modify them first. This can be done using the sed command to find and replace with sed: $ sudo sed -i 's/15.3/${releasever}/g' /etc/zypp/repos.d/*.repo Now verify again: $ sudo zypper --releasever=15.4 lr -u
Running the upgrade for 15.4
It is time to switch and refresh all repositories to 15.4 using the following syntax and grab the repository metadata: $ sudo zypper --releasever=15.4 ref For slower
Warning: Enforced setting: $releasever=15.4
Retrieving repository 'openSUSE-Leap-15.3' metadata ................................................................................................................................................................................................................................[done]
Building repository 'openSUSE-Leap-15.3' cache .....................................................................................................................................................................................................................................[done]
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Next, execute the following command for full distribution upgrade to 15.4 from 15.3. Please note that command must be typed from non-GUI (KDE/GNOME) mode. Hence, it is recommended you run the command from either runlevel 3 (text + network), or a virtual console (see how to switch boot target to text or GUI in systemd Linux for more info.). You can press Ctrl-Alt-F2 (all at the same time) to switch to virtual terminal 2. One can also issue the following command: $ sudo systemctl set-default multi-user.target Let us start the distribution upgrade that will get your system to the new version: $ sudo zypper --releasever=15.4 dup OR first download everything on slower internet connection to avoid any problem with upgrades: $ sudo zypper --releasever=15.4 dup --download-in-advance Once the dup is finished, openSUSE sets the releasever variable to the new version 15.4:
Final confirmation
At the following prompt type y and hit the [Enter] key to start upgrade procedure:
The following 11 packages are going to be REMOVED:
kernel-default-5.3.18-150300.59.87.1 kernel-default-5.3.18-150300.59.90.1 kernel-default-extra-5.3.18-150300.59.87.1
kernel-default-extra-5.3.18-150300.59.90.1 kernel-default-optional-5.3.18-150300.59.87.1
kernel-default-optional-5.3.18-150300.59.90.1 librsvg-lang libusbguard0 libwebkit2gtk3-lang libyui-ncurses-pkg15
systemd-icon-branding-openSUSE
The following package requires a system reboot:
kernel-default-5.14.21-150400.24.18.1
486 packages to upgrade, 4 to downgrade, 55 new, 11 to remove.
Overall download size: 688.7 MiB. Already cached: 0 B. After the operation, additional 51.0 MiB will be used.
Note: System reboot required.
Continue? [y/n/v/...? shows all options] (y): y
The zypper command will download, install, or upgrade a total of 486 packages on my cloud server. The procedure to download and install packages takes its own sweet time. So, naturally, your Internet and cloud server speed plays a significant role. In the end, you should see an output as follows showing you must reboot the OpenSUSE server or desktop:
....
..
dracut: *** Stripping files done ***
dracut: *** Creating image file '/boot/initrd-5.14.21-150400.24.18-default' ***
dracut: *** Creating initramfs image file '/boot/initrd-5.14.21-150400.24.18-default' done ***
(403/552) Installing: kernel-default-5.14.21-150400.24.18.1.x86_64 ......................................................[done]
(404/552) Removing kernel-default-5.3.18-150300.59.87.1.x86_64 ..........................................................[done]
(405/552) Removing kernel-default-5.3.18-150300.59.90.1.x86_64 ..........................................................[done]
(406/552) Installing: util-linux-lang-2.37.2-150400.8.3.1.noarch ........................................................[done]
(407/552) Installing: systemd-network-249.12-150400.8.10.1.x86_64 .......................................................[done]
(408/552) Installing: kernel-default-extra-5.14.21-150400.24.18.1.x86_64 ................................................[done]
(409/552) Installing: grub2-systemd-sleep-plugin-2.06-150400.11.5.2.noarch ..............................................[done]
.....
..
Executing %posttrans scripts ............................................................................................[done]
There are running programs which still use files and libraries deleted or updated by recent upgrades. They should be restarted to benefit from the latest updates. Run 'zypper ps -s' to list these programs.
Since the last system boot core libraries or services have been updated.
Reboot is suggested to ensure that your system benefits from these updates.
Make sure everything is working. First, find OpenSuse Linux Version and other info: $ uname -mrs $ cat /etc/os-release $ hostnamectl
Then check your Linux server log file. For instance, use the journalctl command/tail command/dmesg command command and others: $ sudo tail -f /var/log/nginx/www.nixcraft_com_access.log $ dmesg | more $ journalctl -xe
Step 6: Apply any newly released updates
Finally, again use the zypper command to apply security patches, software updates and Linux kernel: $ sudo zypper refresh $ sudo zypper patch $ sudo zypper update # if a new Linux kernel installed, reboot the box $ sudo reboot
Hopefully this will help a lot of you keep up to date and secure
What does – The statuses at the bottom of each list mean?
List Statuses Breakdown
In this article, I will go over what the list statuses mean in relation to reporting. What I’m talking about is at the bottom of each list as shown in the picture below:
All of these different statuses can become pretty confusing, especially because they are not all on the agent screen and some are not even on the system statuses either which becomes really challenging. Ok so let’s stay from the to, I’ll outline them all on a simple “List” layout.
A – Answering machine disposition marked by an agent
AA – Answering machine disposition automatically detected by the AMD(Answering Machine Detection) system
AB – Busy signal automatically detected by the carrier
ADC – Disconnected number detected by carrier
ADCT – Congested number reported by carrier
B – Busy disposition marked by agent
CallBK – Agent setup a callback which can be done in there agent interface and a calendar down to them
CBHold – Scheduled ANYONE callback that has not hit it’s trigger, or an AGENTONLY callback
DAIR – Dead air dispo marked by an agent, usually because they hear nothing when they get the call
DC – Disconnected number marked by an agent
Dec – Declined sale dispo marked by agent because customer denied ever purchasing anything from your business
DNC – Do Not Call dispo marked by agent, usually requested by customer
DNCL – Do Not Call dispo automatically marked by system because a number already marked DNC was in there Hopper
ERI – Agent error – usually closes browser accidentally or logs out accidentally, or similar
The next 5 dispos are related to KHOMP AMD also used with a 3rd party service called AI AMD(Artificially Intelligent Answering Machine Detection) If interested in this message me via Skype -:- live:carpenox_3 | Back to the list statuses
N – No Answer dispo marked by the agent, usually because no one answered the phone
NA – No Answer dispo automatically detected, Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors
New – New Lead, never called
NI – Not Interested dispo marked by agent
NP – No Pitch No Price dispo marked by agent, didn’t get a chance to read the pitch and/or give the price
Sale – Agent closed the call and made the sale
The last thing I want to go over is the other columns, “called”, “not called”, “dialable” and”penetration”.
Called – The number of leads dialed since the lists last reset
Not Called – The amount of leads not called since last reset
Dialable – How many of the “Not Called” leads are dialable at that time, in my example you’ll see 0 because when I took that screen shot I was outside of allowed call times for that campaign or list. So it shows you dialable leads within time zone parameters
Penetration – Some dispos get the lead marked as “completed”, such as Sale, DNC, Not interested, etc. So as leads with a completed status get marked, it takes those out of rotation and calculated what percent along with all the rest of the dispositions and puts it as penetrated
Campaign List Statuses
The other place you’ll see a similar layout of statuses is at the bottom of any campaign. I’ll go over what this means as well. Below is a picture to help you follow along:
As you can see above it looks very similar to the results on the bottom of each list, except this combines all active lists on the campaign and shows you only called and not called results. What this means is the numbers next to each dispo for the called campaign have all been dialed since the last reset of the lists attached and active, and the same for the not called except those numbers are how many leads have not been dialed since the last lists reset.
I hope this article has helped some of you that may have been confused about this past of the system, comment below or join our chat: https://join.skype.com/ujkQ7i5lV78O of you have any questions.
This article will go over how to integrate Queuemetrics with ViciDial
ViciDial integration
ViciDial is an enterprise class, open source call center suite in use by many large call centers around the world.
VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound frontiers. It is capable of inbound, outbound, and blended call handling.
It can also be easily integrated with QueueMetrics.
A working ViciDial instance, version 2.0.4 or later
It is very important that all servers involved (be they for QueueMetrics or ViciDial or general Asterisk usage) are on the same time zone and time, aligned with sub-second precision by an NTP daemon. If this is not so, the setting may lead to data corruption and inaccurate reports.
In order to translate ViciDial data to QueueMetrics, the following conventions are used:
The campaign_id in ViciDial is seen as the queue in QueueMetrics
The user ID in ViciDial is prepended by “agent/” and translated to the agent code in QueueMetrics (e.g. user 123 appears as agent/123)
The UniqueID for the call appears as Asterisk’s unique id prepended with server_id field (e.g. 1-1170345123.1234)
In this example, we imagine that:
The QueueMetrics server has IP 1.2.3.4
The QueueMetrics database server has IP 1.2.3.5 and the QM database is called “queuemetrics”
The ViciDial server has IP 1.2.3.6
Changes to QueueMetrics database
ViciDial and QueueMetrics work together by sharing the database.
You must log on to the QueueMetrics database and create a user for ViciDial to connect to it. We use a different username from the one QM uses so it is easy to monitor who is doing what.
GRANT ALL PRIVILEGES ON queuemetrics.* TO vicidial@'1.2.3.6' IDENTIFIED BY 'qm';
ViciDial will also need special indexing on the ‘queue_log’ table to work efficiently:
CREATE INDEX vici_time_id on queue_log(time_id);
CREATE INDEX vici_call_id on queue_log(call_id);
Changes to ViciDial
The system configuration can easily be set from the ViciDial Admin / System Settings page:
Enable QueueMetrics logging: set to 1
QueueMetrics server IP: this is the IP for the MySQL DB server, in our example “1.2.3.5”
QueueMetrics DB name: the database name, in our example “queuemetrics”
QueueMetrics DB login: the database login, in our example “vicidial”
QueueMetrics DB password: the database password, in our example “qm”
QueueMetrics URL: the login URL for QM, e.g. “http://1.2.3.4:8080/queuemetrics”
QueueMetrics LogID: leave it to VIC (this in an ID for the server)
QueueMetrics EnterQueue Prepend: This field is used to allow for prepending of one of the vicidial_list data fields in front of the phone number of the customer for customized QueueMetrics reports. Default is NONE to avoid populating anything.
A set of cron jobs is expected to run to keep the logs updated; check that they are present by issuing a ‘crontab -e’:
### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet
Also, you will need to install the PHP XML-RPC library in order to have audio data accessible from the QueueMetrics server:
pear install XML_RPC-1.5.1
Changes to QueueMetrics
Edit the ‘configuration.properties’ file in order to set the following properties:
# This is the default queue log file.
default.queue_log_file=sql:P01
By default, ViciDial logs all data to partition “P01”.
After this, you need to define each ViciDial campaign as a QueueMetrics queue, and set it properly as an inbound or outbound one. After that, you can freely create composite queues to report on all or some activity at once.
The live monitoring asks for an extension to send the call to, this is an extension dialed on the active voicemail server as defined in the system settings. If there is no active voicemail defined then the live monitor will place the call to the extension on the server that the agent is on.
As far as I know, no one uses this anymore, but I wanted to give those of you that are interested the ability to give it a try if you wanted, so here it is
