Happy Friday from Dialer.One: Revolutionizing Call Centers with CyburDial’s AI-Powered Solution

CyburDial

Happy Friday from Dialer.One: Revolutionizing Call Centers with CyburDial’s AI-Powered Solution

Happy Friday, everyone! As we head into the weekend, we’ve got some fantastic news to share with you about how Dialer.One, along with CyburDial, is changing the game for call centers. We’re not only celebrating the weekend but also the transformation of traditional call center operations. Say goodbye to per-seat monthly charges and hello to a brighter, more efficient future!

The Per-Seat Model’s Pain Points

For years, call centers have grappled with the per-seat model. In this system, businesses pay for each agent, which can lead to hefty monthly expenses. As you can imagine, this approach presents several challenges:

  1. Costly Overheads: The per-seat model can quickly become expensive as your call center expands. Paying for each agent can strain your budget and limit scalability.
  2. Stifled Growth: The fear of increased costs can hinder call center growth. This means missed opportunities and slower response times during peak periods.
  3. Complex Pricing Structures: Managing pricing for numerous seats can be administratively burdensome and confusing.
  4. Limited Efficiency: Conventional dialing solutions might struggle to achieve high connection rates, leading to wasted time and resources.

But what if we told you there’s a better way?

Enter CyburDial: Redefining Call Center Operations

Dialer.One, with our innovative dialer platform CyburDial, is ushering in a new era of call center efficiency, cost-effectiveness, and AI-powered technology.

No More Per-Seat Monthly Charges

Imagine the freedom of a pricing model that doesn’t tie you down to per-seat charges. With CyburDial’s unique approach, you pay only for the minutes you use, eliminating the need to count heads. This means:

  • Scalability: Expand your call center as needed without the fear of skyrocketing costs.
  • Budget Optimization: Efficiently manage your budget by paying for actual usage.
  • Simplified Billing: Say goodbye to complex pricing structures; it’s as straightforward as it gets!

Supercharge Your Connection Rates with AI Technology

CyburDial’s secret weapon is its advanced AI technology that significantly boosts connection rates. Say farewell to endless dialing with minimal results and say hello to:

  • Predictive Dialing: Our AI predicts the optimal moment to connect agents with prospects, increasing efficiency.
  • Smart Call Routing: Calls are intelligently routed to available agents, ensuring no time is wasted.
  • Local Presence: Leverage local area codes to increase answer rates and reduce the chances of calls going unanswered.

With CyburDial, connection rates can soar up to a remarkable 95%, which means your agents are spending more time talking to real prospects and less time waiting for calls to connect.

Embrace the Future with Dialer.One and CyburDial

As we wrap up this Friday, we invite you to embrace the future of call centers with Dialer.One and CyburDial. No more per-seat charges, no more inefficient dialing, and no more missed opportunities.

Get ready to supercharge your call center’s efficiency, boost your connection rates, and reduce costs. It’s time to say hello to the weekend and an exciting new era in call center operations!

Contact us today to learn more about how Dialer.One and CyburDial can transform your call center for the better. Happy Friday, indeed!

Call us today to schedule a live demo! 1-833-DIALER-1

Dialer Related Quiz

Dialer Quiz

Here’s a quiz to test your knowledge on dialer solutions:

**Dialer Solutions Quiz**

1. What is a common pain point that many businesses face when using traditional dialer solutions?

   a) Limited scalability

   b) Too many features

   c) Free usage

2. How does CyburDial differentiate itself in terms of pricing?

   a) Monthly subscription fees per seat

   b) A one-time payment for a lifetime of service

   c) Per-minute charges

3. What is one of the key advantages of using CyburDial’s dialer solution?

   a) Hidden fees

   b) Automation of repetitive tasks

   c) No analytics

4. What is the main benefit of CyburDial’s lifetime pricing model?

   a) It’s more expensive than other solutions

   b) It allows for unlimited scalability

   c) It includes hidden fees

5. Which of the following is NOT a feature of CyburDial’s dialer solution?

   a) User-friendly interface

   b) Automation

   c) Per-seat charges

6. How does CyburDial’s dialer solution address the pain point of inefficient communication?

   a) By increasing per-minute charges

   b) By automating repetitive tasks

   c) By offering complex setup procedures

7. What sets “CyburDial” apart from other dialer solutions?

   a) Its lack of integration options

   b) Its use of AI technology for efficiency

   c) Its high cost

Answers:

  1. a) Limited scalability
  2. b) A one-time payment for a lifetime of service
  3. b) Automation of repetitive tasks
  4. b) It allows for unlimited scalability
  5. c) Per-minute charges
  6. b) By automating repetitive tasks
  7. b) Its use of AI technology for efficiency

How to – Install Vicidial on Alma Linux 9 with my new auto installer

Alma Linux 9 Vicidial

How to – Install Vicidial on Alma Linux 9 with my new auto installer

That’s right, I have fixed the issues with dahdi and php7 installations on Alma Linux 9 and created the auto installer for it, complete with the dynamic portal and the CyburPhone. Its been tested and is working. So lets get to it! The code can be found here: https://github.com/carpenox/vicidial-install-scripts/tree/main

Alma 9 ISO – https://repo.almalinux.org/almalinux/9/isos/x86_64/AlmaLinux-9-latest-x86_64-dvd.iso

Step 1 – Download the dependencies

timedatectl set-timezone America/New_York

yum check-update
yum update -y
yum -y install epel-release
yum update -y
yum install git -y
yum install -y kernel*

#Disable SELINUX
sed -i 's/SELINUX=enforcing/SELINUX=disabled/g' /etc/selinux/config    

reboot

Step 2 – Download GitHub files

cd /usr/src
git clone https://github.com/carpenox/vicidial-install-scripts.git
cd vicidial-install-scripts

Step 3 – Run the installer

Now yes this an auto installer, but you have to hit enter a couple times as well as add the server’s IP so don’t walk away for too long.

chmod +x alma-rocky9-ast16.sh
./alma-rocky9-ast16.sh

Or the Asterisk 18 version:

chmod +x alma-rocky9-ast18.sh
./alma-rocky9-ast18.sh

That’s all there is to it. I hope you guys like it, it was a lot of hard work. Please donate to keep this blog thriving: https://www.paypal.me/TheDialerOne

-Chris aka carpenox

Revolutionizing Business Communications: Dialer.One’s AI-Powered Solutions

Connection rates

Revolutionizing Business Communications: Dialer.One’s AI-Powered Solutions

In today’s fast-paced business world, effective communication is essential. Whether you’re reaching out to potential customers or managing existing client relationships, the way you connect can make or break your success. This is where Dialer.One steps in, offering innovative AI technology to enhance connection rates and streamline communication processes, ultimately saving businesses time and money.

AI Numbers for Local Presence

Dialer.One understands the importance of establishing a local presence when engaging with customers. To address this, they employ AI numbers that automatically assign local area codes to your outgoing calls. This subtle but effective tactic increases the likelihood of prospects picking up, as they are more likely to answer calls from familiar area codes.

But Dialer.One doesn’t stop there. They also manage DID (Direct Inward Dialing) numbers efficiently. This includes adding new DIDs to the system and removing old ones marked as potential scam or nuisance callers. By automating this process, businesses can focus on what truly matters – connecting with legitimate prospects and clients.

Artificial Intelligence Dialer
Artificial Intelligence Dialer

AI Answering Machine Detection

Wasting time leaving voicemails on answering machines is not an efficient use of resources. Dialer.One’s AI technology elevates answering machine detection levels to an impressive 97%. This means your agents will spend less time talking to voicemail systems and more time engaging in meaningful conversations with potential customers.

The result? Increased efficiency, improved agent morale, and significant time and cost savings.

DNC and TCPA Litigator Filtering

Compliance with regulations such as the Do Not Call (DNC) list and the Telephone Consumer Protection Act (TCPA) is paramount. Non-compliance can lead to costly lawsuits and tarnished reputations. Dialer.One offers a solution by implementing DNC and TCPA litigator filtering.

By cross-referencing your call list with these databases, Dialer.One ensures you avoid contacting individuals who have requested not to be called or are known litigators. This proactive approach not only keeps your business in compliance but also shields you from potential legal troubles.

Avoid RoboCaller
Avoid RoboCaller

STIR/SHAKEN Compliance

As the regulatory landscape evolves, staying up-to-date is essential. Dialer.One stays ahead of the curve by adapting to new dialing laws, including STIR/SHAKEN. These protocols are designed to verify the authenticity of caller IDs, reducing the prevalence of spam and fraudulent calls.

By integrating these technologies, Dialer.One helps boost your business’s productivity and performance while maintaining compliance with the latest industry standards.

In conclusion, Dialer.One’s AI-powered solutions are a game-changer for businesses seeking improved connection rates, efficiency, and compliance. With features like AI numbers, advanced answering machine detection, DNC and TCPA filtering, and STIR/SHAKEN compliance, Dialer.One empowers businesses to communicate more effectively, save valuable time and resources, and protect themselves from legal pitfalls. Embrace the future of communication with Dialer.One and stay ahead of the competition. Visit www.dialer.one for more information on how these cutting-edge technologies can benefit your business.

Dialer.One: The Ultimate Solution to Avoid Robocaller Blocks and Costly Legal Pitfalls

Avoid RoboCaller

Dialer.One: The Ultimate Solution to Avoid RoboCaller Blocks and Costly Legal Pitfalls

In today’s business landscape, effective communication is paramount, but it’s often challenged by an array of obstacles, from RoboCaller blocking apps to costly Do-Not-Call (DNC) violations and TCPA litigations. Enter Dialer.One – a revolutionary platform designed to help businesses overcome these challenges while saving substantial costs. Discover how Dialer.One can empower your business and safeguard your communication endeavors.

Robocaller and Scam Blocking Apps: The Communication Barrier

The rise of RoboCaller and other scam likely blocking apps has made it increasingly challenging for legitimate businesses to reach their customers. These apps indiscriminately block calls, making it difficult for businesses to connect with their target audience. This communication barrier can result in lost opportunities and hindered growth.

Dialer.One: Breaking Through the Blockade

Dialer.One emerges as the ultimate solution to overcome the obstacles posed by RoboCaller and scam blocking apps. How does it work?

  1. Smart Dialing Technology: Dialer.One employs cutting-edge predictive dialing technology that ensures your calls are not mistakenly labeled as spam. Say goodbye to missed connections and lost leads.
  2. Data-Driven Strategies: Our platform prioritizes calls based on lead quality and predictive analytics. This means your agents are engaging with the most promising leads, optimizing your conversion rates.
  3. Avoiding DNC Violations: Dialer.One provides built-in compliance mechanisms to help you steer clear of costly DNC violations. Stay on the right side of the law while reaching out to potential customers.
  4. TCPA Litigation Protection: Our platform’s advanced features protect you from TCPA litigators by ensuring that your communication practices are in full compliance with regulations.

Saving Thousands with Dialer.One’s Custom Solution

Beyond overcoming robocaller blocks and legal hurdles, Dialer.One offers a groundbreaking solution that can potentially save your business thousands of dollars each month. What sets us apart?

  1. Ownership, Not Monthly Charges: With Dialer.One, you own the custom-built dialer solution. Say goodbye to expensive per-seat monthly charges that can eat into your budget. This ownership model allows you to maximize savings and control your communication costs.
  2. Scalability and Flexibility: As your business expands, Dialer.One grows with you. There’s no need to worry about any restrictions for scaling up your operations.
  3. Exceptional Support: Our dedicated support team is available 24/7 to assist you. We’re not just a software provider; we’re your partner in communication success.

Start Saving Your Business Money Today!

Don’t let RoboCaller, DNC violations, and TCPA litigators impede your business growth and drain your resources. Dialer.One is your comprehensive solution to these challenges, offering smart technology, compliance protection, and substantial cost savings.

It’s time to break through the communication blockade and take control of your business’s future. Visit www.dialer.one today to explore the possibilities and embark on a journey towards enhanced communication, compliance, and savings. Dialer.One: Empowering your business for success.

Supercharge Your Business with Asterisk 18 and Dialer.One’s Custom Solution

Dialer.one & Asterisk 18

Supercharge Your Business with Asterisk 18 and Dialer.One’s Custom Solution

In the ever-evolving landscape of communication technology, businesses are constantly seeking innovative solutions to enhance their operations, boost productivity, and save costs. Asterisk 18, the latest version of the open-source telephony platform, has emerged as a game-changer in this arena. When combined with Dialer.One’s custom-built dialer solution, it offers a powerhouse of benefits that can transform your business and drive growth while optimizing your expenditure.

Asterisk 18: A Glimpse into the Future of Telephony

Asterisk, developed by Digium (now part of Sangoma Technologies), has been a pioneer in the world of Voice over IP (VoIP) and Unified Communications (UC) since its inception. The release of Asterisk 18 brings forth a myriad of features and enhancements that position it as the go-to solution for modern telephony needs.

Key Features of Asterisk 18:

  1. Enhanced Security: Security is paramount in today’s digital age, and Asterisk 18 comes with robust security enhancements. It offers improved encryption and authentication methods, protecting your communication infrastructure from potential threats.
  2. IPv6 Support: As the world transitions to IPv6, Asterisk 18 ensures your telephony system remains future-proof with full support for IPv6 networking.
  3. Advanced Analytics: Asterisk 18 introduces an integrated analytics framework, allowing businesses to gain deep insights into call performance, call quality, and other vital metrics. This data-driven approach aids in better decision-making and optimization.
  4. Improved Video Conferencing: In an era of remote work and virtual meetings, Asterisk 18 enhances video conferencing capabilities, offering better quality and reliability for remote collaboration.
  5. Expanded Codec Support: With support for Opus and VP9 codecs, Asterisk 18 ensures superior audio and video quality during calls, enhancing the user experience.
  6. RESTful APIs: Asterisk 18 simplifies integration with third-party applications and services through RESTful APIs, making it easier to streamline business processes.

Now, let’s explore how Dialer.One’s custom-built dialer solution, powered by Asterisk 18, can revolutionize your business operations and help you grow while saving money.

Dialer.One: Turbocharge Your Business Communication

Supercharge your business

Dialer.One, built on the robust foundation of Asterisk 18, is a tailor-made solution designed to empower businesses in various sectors, from customer support to telemarketing. Here’s why it’s a game-changer:

1. Enhanced Efficiency:

Dialer.One leverages Asterisk 18’s predictive dialing capabilities to ensure your agents are always engaged with live leads. By minimizing downtime and maximizing agent productivity, you can achieve more in less time.

2. Cost Optimization:

Efficiency doesn’t just translate to better results; it also means cost savings. With Dialer.One, you can make the most out of your resources, ensuring that your budget is spent where it matters most – on successful customer interactions.

3. Scalability:

As your business grows, Dialer.One scales with you. Asterisk 18’s flexibility ensures that you can adapt your communication infrastructure to meet your evolving needs without costly overhauls.

4. Data-Driven Insights:

Dialer.One harnesses Asterisk 18’s advanced analytics capabilities to provide you with valuable insights into call performance, agent efficiency, and customer behavior. These insights empower data-driven decision-making for continuous improvement.

5. Exceptional Support:

Both Asterisk 18 and Dialer.One are backed by dedicated support teams that are available 24/7. You can rest assured that you have expert assistance whenever you need it.

In conclusion, by embracing Asterisk 18 and integrating it with Dialer.One’s custom solution, your business can unlock a host of benefits – from enhanced efficiency and cost savings to scalability and advanced analytics. This powerful combination can help your business not only survive but thrive in the fast-paced world of modern communication.

Ready to propel your business to new heights? Explore the possibilities of Asterisk 18 and Dialer.One today to experience the future of telephony and communication technology. Your growth, efficiency, and cost savings are just a call away!

1-833-DIALER-1

Revolutionizing Business Communication with Dialer.One

Dialer.One

Revolutionizing Business Communication with Dialer.One

In the world of digital business communications where instant reach and efficient customer interaction are critical, Dialer.One leads the way by providing innovative and cost-effective solutions to meet diverse communication needs. We understand that every second and every penny counts – Hence, we’re committed to offering you services that not only solve business communication problems, but also save you significant money.

Unlike other service providers, with Dialer.One, there are no per user monthly charges. This drastically reduces your communication overhead cost by almost 65%, thereby saving you from shelling out on expensive monthly dialer fees. But the benefits do not stop at cost effectiveness alone.

AI-Infused VoIP Services for Superior Connection Rates

Our flagship offering, the AI-infused VoIP service, effectively boosts your connection rates. Artificial Intelligence-driven answering machine detection ensures that your agents connect with more humans and fewer answering machines. This critical feature saves both your time and money, making your business processes more efficient.

Understanding the importance of local presence in building trust within customers, we provide AI numbers that intelligently change your caller ID to a local area code presence. This boosts customer engagement by giving that personal touch to each connection.

Effective Scam Likely Cleaning

In an environment where businesses are often seen as potential sources of scam, we offer Scam Likely Cleaning as part of our offerings. This feature provides an added layer of trust and reliability to your communications, ensuring that your calls are not only answered but also heeded to.

AI Health h Automatically replaces valley ID's marked as scam likely

Robust Performance Monitoring

To help you stay on top of your business communications, we provide robust agent performance monitoring. Our system allows for full visibility of agent activities, giving you actionable insights into your operations. This vital feature helps you track performance metrics and enables you to make data-driven decisions.

Real time agent monitoring
Real time agent monitoring

Seamless Integration

Understanding that your CRM system is at the heart of your business, we offer full and seamless integration with popular CRM systems like Zoho, Salesforce, amongst others. This means that your agent does not have to switch platforms to manage customers, thereby increasing efficiency.

At Dialer.One, we believe that every business is unique, and so are its communication needs. Our offerings are not just about providing a service; they are about partnering with you to build a future-ready communication system that drives growth and profits for your business.

Experience seamless communication tailored to your business needs with Dialer.One. No commitments, no contracts, only results. Try us today and let’s build a future where communication is no longer a challenge, but a competitive advantage.

CyburDial: Your One-Stop Solution to Revitalize Your Contact Center

Connect center solution

# CyburDial: Your One-Stop Solution to Revitalize Your Contact Center

As businesses grow, seamless communication becomes an imperative need. Whether you are a solar company, a real estate entity, a marketing agency, or a health insurance company, focusing on revenue generation while maintaining absolute control of your business can be a challenging dance. This is where CyburDial comes in.

CyburDial is a potent solution offered by Dialer One, a platform renowned for providing a complete and controlled customer service solution. Its state-of-the-art cloud-based business management operations platform ensures you have absolute control over inbound and outbound customer campaigns. Imagine owning a contact center system, without having to rely on another business’s response time for support or facing downtimes.

Agent communication platform
Agent communication platform

## Full System Automation

CyburDial breaks the shackles of traditional contact center systems with full system automation. It includes AI-driven answering machine detection which reduces wasted time by connecting your agents to real humans rather than answering machines. This potent system also seamlessly integrates with top CRMs such as High Level, Salesforce, Zoho, amid providing blended outbound and inbound campaigns.

## Elevated Agent Performance

Monitoring agent performance is pivotal for the growth and efficiency of any contact center. With CyburDial this becomes as easy as pie. It provides full visibility as to what all your agents are doing, along with comprehensive reports. A full Quality Control and Coaching Implementation helps in elevating the standards, thereby directly reflecting on the growth of the company.

Efficient agent time management
Efficient agent time management

## Time Management Efficiency

Time Management is often overlooked in a bustling contact center. CyburDial handles this powerful aspect by monitoring the actions of agents at a granular level. It also includes a full Learning Management System for easy onboarding of new agents.

## Why Choose CyburDial?

One of the standout features of CyburDial that sets it apart is that you own the system. Yes, there are no monthly per seat charges, thereby cutting your business overhead by a significant 65%. The US-based customer support is efficient, effective, and commendable. Above all, the platform is customizable and can be fully integrated with most CRM systems, which means you can add or remove features as per your requirements.

If you wish to focus on revenue-generating activities while maintaining complete control of your business operations, CyburDial is the right move for you.

Get started now and witness your business flourish like never before!

Sign up for your free Q&A live session!

Sign up for your free Q&A live session!

Have questions about your dialer software such as Vicidial, RingCentral or GoAutoDial? How would you like a 1 on 1 session with one of the world’s leading authorities within this topic? Well, I, Chris aka carpenox from the Vicidial forum and the author of this industries most visited blog am giving away a FREE fifteen minute live session to everyone that needs a little help to overcome dialer obstacles. It’s not just for dialers either, ask me anything you’d like on how I went from being just a sales rep in a phone room up through the ranks to closer, then floor manager, followed by general manager and eventually brought on as an equal partner in one of South Florida’s largest vacation rooms and eventually to become my own boss, make my own hours, the ability to work where I want, unrestricted by the daily employment ground of getting ready for work, getting to work and staying for a 10 hour day, just to do it all again tomorrow. Well I can tell you now, my office is quite often poolside or on the beach, on cruise ship, or just in my home office and I wouldn’t change it for anything. So sign up now, ask me how I did it and how I can help you accomplish the same dreams, starting today!

How to – Modify your options.php file to get the most out of your dialer

Real time screen

How to – Modify your options.php file to get the most out of your dialer

This article is going to go over the options.php files for both the real time screen and the agent login screen. I am actually surprised to find out how many people don’t use or even know about these simple changes that make dialer management so much easier and more professional. Ok so we’ll start with the options setup for the real time screen.

Step 1 – Edit the options-example.php file that controls the real time screen

Login to your server and navigate to your vicidial directory. In Leap, that would be /srv/www/htdocs/vicidial and for CentOS, Alma or Rocky, it’s /var/www/html/vicidial. Once you change to the property directory, edit options-example.php with your favorite editor, I personally use nano, as shown in the picture below:

Changes to options.php

You’ll notice up towards the top of the file, you can change the location, size and type of webphone to use on the real time screen. Below that starts the real changes that you should change by default on every install you do. I personally change the refresh time($RS_RR) from 40 to 4, SERVdisplay from 0 to 1 to show which servers are making calls and what server each agents phone is on, CUSTINFOdisplay from 0 to 1 which will display the customers number and state on the real time only to level 9 savings by default but you can lower that on the next setting. CARRIERstats is next, from 0 to 1 which will show your carier responses on your real time, AGENTtimeSTATS from 0 to 1, as well as logoutLINK, parkSTATS and SLAstats from 0 to 1.

The last settings I change are DIDdesc from 0 to 1, report_default_format I set to ‘HTML’, I enable AGENTlatency by changing to a 1, this way I can see what agents have poor internet connections and are lagging too much and then finally, I add ‘SALE’ to AGENTstatusTALLY so it shows how many sales each agent has on the real time. Now there’s other things that can be changed as well, just be careful and when you save the file, rename it from options-example.php to options.php like below:

This is what your finished project will look like:

Real time screen
Real time screen

Step 2 – Editing your options file in relation to the agents login and screen

There is only a few changes for this file, so go ahead and navigate to the agc directory by backing out of the current one by typing “cd ..” and then “cd agc”. Once again, edit the options-example.php and change the following settings starting with user login first which makes it where your agents only need to login with user and pass rather than phone and pass as well, but you need to save their phone login and phone pass to the user accounts.

Well , that’s all there is to it, if you have any questions feel free to stop by our group chat which now has over 200 members from the vicidial forums – https://join.skype.com/ujkQ7i5lV78O

I hope this helps!

-Chris aka carpenox