How to – Patch Asterisk 16 or 18 for ViciDial

In this article, I will go over how to patch newer versions of Asterisk that can be used with ViciDIal. Copy and paste the lines of code that have to do with the version of Asterisk you plan to use.

Step 1 – Download the needed files for Asterisk and the patches from ViciDial

cd /usr/src/asterisk
wget https://downloads.asterisk.org/pub/telephony/asterisk/old-releases/asterisk-16.30.0.tar.gz
wget https://downloads.asterisk.org/pub/telephony/asterisk/old-releases/asterisk-18.18.1.tar.gz
tar -xzvf asterisk-16.30.0.tar.gz
tar -xzvf asterisk-18.18.1.tar.gz

cd /usr/src/asterisk/asterisk-16.30.0
wget http://download.vicidial.com/asterisk-patches/Asterisk-16/amd_stats.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-16/iax2_peer_status.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-16/sip_logging_peer_status.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-16/timeout_reset_dial.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-16/timeout_reset_dial_app.patch
cd apps/
wget http://download.vicidial.com/asterisk-patches/Asterisk-16/enter.h
wget http://download.vicidial.com/asterisk-patches/Asterisk-16/leave.h
yes | cp -rf enter.h.1 enter.h
yes | cp -rf leave.h.1 leave.h

cd /usr/src/asterisk/asterisk-18.18.1/
wget http://download.vicidial.com/asterisk-patches/Asterisk-18/amd_stats-18.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-18/iax_peer_status-18.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-18/sip_peer_status-18.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-18/timeout_reset_dial_app-18.patch
wget http://download.vicidial.com/asterisk-patches/Asterisk-18/timeout_reset_dial_core-18.patch
cd apps/
wget http://download.vicidial.com/asterisk-patches/Asterisk-18/enter.h
wget http://download.vicidial.com/asterisk-patches/Asterisk-18/leave.h
yes | cp -rf enter.h.1 enter.h
yes | cp -rf leave.h.1 leave.h

Step 2 – Apply the patches to the version you chose to use

Now that we’ve got the files, lets begin patching them as shown below. After applying each patch, copy and paste the location shown below each patch line.

Asterisk 16 patches

patch < amd_stats.patch apps/app_amd.c
patch < iax2_peer_status.patch channels/chan_iax2.c
patch < sip_logging_peer_status.patch channels/chan_sip.c
patch < timeout_reset_dial_app.patch apps/app_dial.c
patch < timeout_reset_dial.patch main/dial.c

Asterisk 18 patches

patch < amd_stats-18.patch apps/app_amd.c
patch < iax_peer_status-18.patch channels/chan_iax2.c
patch < sip_peer_status-18.patch channels/chan_sip.c
patch < timeout_reset_dial_app-18.patch apps/app_dial.c
patch < timeout_reset_dial_core-18.patch main/dial.c

Step 3 – Compile Asterisk

Now to compile Asterisk after applying the necessary patches. Copy and paste the desired Asterisk version code.

Asterisk 16

cd /usr/src/asterisk/asterisk-16.30.0/
: ${JOBS:=$(( $(nproc) + $(nproc) / 2 ))}
./configure --libdir=/usr/lib64 --with-gsm=internal --enable-opus --enable-srtp --with-ssl --enable-asteriskssl --with-pjproject-bundled --with-jansson-bundled

make menuselect/menuselect menuselect-tree menuselect.makeopts
#enable app_meetme
menuselect/menuselect --enable app_meetme menuselect.makeopts
#enable res_http_websocket
menuselect/menuselect --enable res_http_websocket menuselect.makeopts
#enable res_srtp
menuselect/menuselect --enable res_srtp menuselect.makeopts
make -j ${JOBS} all
make install

Asterisk 18

cd /usr/src/asterisk/asterisk-18.18.1/
: ${JOBS:=$(( $(nproc) + $(nproc) / 2 ))}
./configure --libdir=/usr/lib64 --with-gsm=internal --enable-opus --enable-srtp --with-ssl --enable-asteriskssl --with-pjproject-bundled --with-jansson-bundled

make menuselect/menuselect menuselect-tree menuselect.makeopts
#enable app_meetme
menuselect/menuselect --enable app_meetme menuselect.makeopts
#enable res_http_websocket
menuselect/menuselect --enable res_http_websocket menuselect.makeopts
#enable res_srtp
menuselect/menuselect --enable res_srtp menuselect.makeopts
make -j ${JOBS} all
make install

That completes this article, make sure you restart asterisk if its running with “core restart now”

-Chris aka carpenox

How to – Fix ViciBox 11 after kernel update

Ok, so it seems that if you run a “zypper up” on ViciBox 11, it will update the kernel which then leaves dahdi with errors that won’t allow it to start up and calls will have no audio and you will not hear the “only-person” sound when you login. After debugging this issue for a few hours, I was able to figure out a fix for it. We are going to manually install the latest dahdi and some updates that are needed in order to fix this, so let’s get started.

Step 1 – Download dahdi

OK, so first lets go to the /usr/src directory and then download the file for dahdi

cd /usr/src/
wget https://downloads.asterisk.org/pub/telephony/dahdi-linux-complete/dahdi-linux-complete-3.2.0%2B3.2.0.tar.gz
tar -xzvf dahdi-linux-complete-3.2.0+3.2.0.tar.gz
cd dahdi-linux-complete-3.2.0+3.2.0/

Step 2 – Download kernel update and needed compile tools

zypper in autoconf gcc make libtool
zypper in *kernel-default*

Press 2 when it gives you options

Step 3 – Compile Dahdi

Run the following commands:

make
make install
make install-config
cd tools
make clean
make
make install
make install-config
cp /etc/dahdi/system.conf.sample /etc/dahdi/system.conf

Step 4 – Run modprobe for dahdi and check to make sure its working

modprobe dahdi
dahdi_cfg -v

When evaluating call center solutions, it’s essential to consider various factors to ensure you choose the best fit for your business needs. Here are ten things to look for in the best call center solutions:

1. Scalability: The solution should easily scale up or down to accommodate changing call volumes and business growth without disruptions.
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5. Real-time Analytics: Access to real-time reporting and analytics helps you monitor performance, identify trends, and make data-driven decisions.
6. Integration Capabilities: Ensure the solution seamlessly integrates with your existing CRM, helpdesk, and other essential software to provide a unified customer view.
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8. Security and Compliance: Robust security measures, data encryption, and compliance with industry regulations (e.g., HIPAA, GDPR) are essential for protecting customer data.
9. Quality Assurance Tools: Look for features that enable monitoring, coaching, and evaluation of agent interactions to maintain service quality.
10. Cost Transparency: Understand the pricing model, including any per-seat charges, and ensure it aligns with your budget and business objectives.

By considering these factors, you can make an informed decision when choosing the best call center solution to meet your specific requirements.

CyburDial’s Quality Control Module is a powerful tool that leverages artificial intelligence (AI) to ensure that call center interactions align with company policies and standards. Here’s an overview of how it works and its key benefits:

1. Real-Time Data Analysis:
CyburDial’s Quality Control Module continuously monitors live calls in real-time. This AI-driven analysis goes beyond traditional call recording and post-call evaluations, enabling immediate feedback and action during ongoing interactions.

2. Keyword Detection:
The module uses AI algorithms to identify specific keywords or phrases during live calls. These keywords are predetermined based on company policies, compliance regulations, or customer service standards. When flagged keywords are detected, the system takes action.

3. Flagging and Alerts:
If a flagged keyword is detected, the Quality Control Module can trigger alerts for supervisors or quality assurance teams. This allows for immediate intervention or further monitoring of the call. Flags can be customized to prioritize certain keywords or phrases over others.

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The module assists call centers in enforcing compliance with industry regulations and company policies. It ensures that agents adhere to scripting guidelines, maintain a professional tone, and avoid language that could lead to legal or reputational issues.

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In addition to compliance monitoring, the Quality Control Module helps in performance improvement. It provides real-time coaching opportunities for agents by identifying areas where they may need additional training or guidance.

6. Detailed Reporting:
The system generates detailed reports on flagged interactions, allowing supervisors and managers to review and analyze the data. This information can inform coaching sessions, training programs, and process improvements.

7. Customizable Rules and Thresholds:
CyburDial’s Quality Control Module allows businesses to customize the rules and thresholds for keyword detection. This flexibility ensures that the system aligns with the unique needs and policies of each organization.

8. Enhanced Customer Experience:
By monitoring and addressing issues in real-time, CyburDial’s Quality Control Module helps ensure a consistent and high-quality customer experience. It reduces the risk of customer dissatisfaction due to agent behavior or language violations.

9. Data Security:
The module maintains data security and privacy by adhering to encryption standards and access controls, ensuring that flagged interactions are handled securely.

In summary, CyburDial’s Quality Control Module, powered by AI, offers real-time monitoring and analysis during live calls, allowing for the immediate identification and flagging of keywords or phrases that violate company policies or compliance standards. This proactive approach helps maintain call center quality, compliance, and the overall customer experience. Check out the video at the top to learn more.

CyburDial’s adaptability and integration capabilities are key strengths, making it easy to seamlessly integrate with most Customer Relationship Management (CRM) systems and other management software. Here’s how CyburDial achieves this flexibility:

1. Open APIs:
CyburDial provides open Application Programming Interfaces (APIs) that allow for smooth integration with a wide range of third-party software applications. These APIs enable data exchange and communication between CyburDial and other systems.

2. CRM Integration:
CyburDial can be integrated with popular CRMs, such as Salesforce, HubSpot, Zoho CRM, and many others. This integration ensures that customer data and call center interactions are synchronized, providing agents with a comprehensive view of customer history and preferences directly within their CRM interface.

3. Custom Integration:
For businesses using proprietary or customized CRM systems, CyburDial offers the flexibility to create custom integrations tailored to specific needs. This allows for a seamless flow of data and information between CyburDial and your unique CRM solution.

4. Data Synchronization:
Integration with CRMs and management software ensures that call center agents have real-time access to customer records, enabling them to provide personalized and efficient service. Customer information, call notes, and call outcomes are automatically updated in the CRM.

5. Improved Efficiency:
Integration streamlines workflows and reduces manual data entry, saving time and reducing the risk of errors. Agents can focus on customer interactions rather than administrative tasks.

6. Enhanced Reporting and Analytics:
Integration allows for a more comprehensive analysis of customer interactions. Call data can be combined with CRM data, providing valuable insights for decision-making and performance monitoring.

7. Customized Workflows:
Integrating CyburDial with your CRM or management software enables the creation of customized workflows that align with your business processes. This ensures that calls and data follow predefined routes and protocols.

8. Multichannel Integration:
CyburDial’s integration capabilities extend beyond CRM systems. It can also be integrated with other management tools, such as marketing automation software, helpdesk systems, and e-commerce platforms, providing a holistic view of customer interactions.

9. Scalable Integration:
CyburDial’s integration capabilities are scalable, allowing for the integration of additional software and systems as your business evolves and expands.

In summary, CyburDial’s ability to integrate seamlessly with most CRMs and management software empowers call center agents with the information they need to deliver exceptional customer service. It streamlines operations, enhances data synchronization, and supports efficient workflows, ultimately improving the overall customer experience.

CyburDial’s multichannel capabilities, including WebRTC technology and robust encryption measures, enable call centers to offer versatile, secure, and efficient communication options to customers. Here’s an overview of these features:

1. WebRTC Technology:

WebRTC (Web Real-Time Communication) is a core component of CyburDial’s multichannel capabilities. It’s a browser-based technology that allows for real-time audio and video communication directly within web applications, as well as the ability to send emails and SMS messages directly within CyburDial’s agent interface. Here’s how CyburDial leverages WebRTC:

• Seamless Browser-Based Communication: CyburDial’s call center solution enables agents and customers to communicate via voice and video directly within web browsers, eliminating the need for additional plugins or software installations.
• Low Latency: WebRTC technology minimizes communication delays, ensuring that interactions are smooth and responsive, which is crucial for maintaining customer satisfaction.
• Cost-Effective: Since WebRTC operates through web browsers, it eliminates the need for traditional phone lines, resulting in cost savings for call centers.

2. Encryption for Data Protection:

CyburDial places a strong emphasis on data security and privacy. The solution incorporates encryption measures to protect all aspects of communication:

• Secure Data Transmission: Voice and video calls, as well as data transfers, are encrypted to prevent eavesdropping and unauthorized access during transmission.
• End-to-End Encryption: CyburDial employs end-to-end encryption for chat and messaging, ensuring that only the intended recipients can access the content.
• Secure Data Storage: Customer data and call recordings are stored securely with encryption to safeguard sensitive information.
• Compliance with Regulations: CyburDial’s encryption practices align with industry-specific regulations (e.g., GDPR, HIPAA) to meet data security and compliance requirements.
• Secure Web Communication: WebRTC communication within browsers is protected through secure protocols, ensuring that customer interactions are confidential and safe.

These multichannel capabilities, combined with robust encryption measures, allow CyburDial to offer a secure, reliable, and versatile call center solution. It ensures that customers can interact with your call center through their preferred channels while maintaining the highest standards of data protection and privacy compliance.

CyburDial offers robust real-time reporting and analytics capabilities, providing call centers with valuable insights to monitor performance, make informed decisions, and continuously improve customer service. Here’s a closer look at CyburDial’s real-time reporting and analytics features:

1. Live Dashboard: CyburDial provides a live dashboard that offers an at-a-glance view of key call center metrics in real-time. Supervisors and managers can access this dashboard to monitor ongoing call activities, agent performance, and campaign statistics.
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3. Historical Reporting: In addition to real-time data, CyburDial offers comprehensive historical reporting. Users can generate detailed reports on call volumes, agent productivity, customer satisfaction, and more. Historical data allows for trend analysis and long-term strategy planning.
4. Agent Performance Metrics: CyburDial’s analytics tools enable supervisors to track agent performance closely. Metrics like call handling time, first-call resolution rates, and customer satisfaction scores can be monitored to identify areas for improvement.
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7. Custom Reporting: CyburDial allows users to create custom reports tailored to their unique needs. This feature enables in-depth analysis of specific aspects of call center operations, such as agent adherence to scripts or the effectiveness of marketing campaigns.
8. Alerts and Notifications: Set up automated alerts and notifications based on predefined thresholds. Receive real-time alerts for issues like call abandonment rates exceeding a certain percentage, enabling quick responses to critical situations.
9. Integration Capabilities: CyburDial’s reporting and analytics tools can integrate with other business intelligence solutions and data analytics platforms, enhancing the depth and breadth of data analysis.
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CyburDial’s real-time reporting and analytics capabilities empower call center managers and supervisors with the information they need to optimize operations, boost agent productivity, and deliver exceptional customer experiences. With the ability to make data-driven decisions on the fly, your call center can stay agile and responsive to changing customer demands.

CyburDial’s unique pricing model sets it apart in the world of call center solutions, as it does not charge any per seat monthly fees. This innovative approach offers several advantages:

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In essence, CyburDial’s no per seat monthly fees approach empowers your call center to operate efficiently, scale effortlessly, and allocate resources more effectively, making it a cost-effective choice for businesses of all sizes.

Get Ahead for the Week with CyburDial’s Automation and Workflow System

The countdown to Monday begins, and for many businesses, that means preparing for a new week of production, customer interactions, and challenges. However, with CyburDial’s Automation and Workflow System at your side, Mondays needn’t be daunting anymore. In fact, you can look forward to a week of increased efficiency, productivity, and cost savings. Here’s how.

Efficiency Unleashed

CyburDial’s Automation and Workflow System is a game-changer. It’s designed to streamline your daily operations and free up valuable time for your business managers. Imagine the benefits of automating repetitive tasks, such as data entry, call routing, and follow-ups. With CyburDial, these tasks become a breeze, leaving your team with more time for strategic planning and decision-making.

The Power of Workflows

Workflows are the secret sauce of CyburDial’s system. These predefined or custom automations are tailored to your unique needs. They can tackle common pain points faced by call centers and other businesses, such as:

1. Inconsistent Processes: Workflows ensure that every customer interaction follows a standardized process. Say goodbye to variations in service quality.
2. Manual Data Entry Errors: Automation eliminates the risk of manual data entry errors, saving time and preventing costly mistakes.
3. Missed Follow-ups: With automated follow-up workflows, you can be sure that no opportunity goes unnoticed.
4. Resource Drain: Automation reduces the need for excessive human intervention, saving both time and money.

Your Money’s Worth

Speaking of saving money, CyburDial’s system is designed with cost-effectiveness in mind. It’s time to bid farewell to those per-seat charges that add up quickly. CyburDial’s transparent pricing model ensures you pay for what you need, not for who sits where. It’s a budget-friendly approach that allows you to allocate resources where they matter most.

Time for What Matters

With CyburDial’s Automation and Workflow System, your business managers can finally redirect their focus to more important matters. Rather than micromanaging repetitive tasks, they can strategize for the week ahead, develop new initiatives, and engage in activities that truly drive your business forward.

A Week of Possibilities

Imagine starting each week with a sense of preparedness and confidence, knowing that your operations are running smoothly and efficiently. That’s the reality CyburDial’s system can offer. With workflows solving pain points and automation powering your processes, you’ll be ready to conquer the week ahead.

Don’t let Mondays be a source of stress. Embrace CyburDial’s Automation and Workflow System, and make them a day to look forward to. Prepare for a week of increased productivity, cost savings, and the freedom to focus on what truly matters in your business. It’s time to revolutionize your week with CyburDial.

Get started today by booking a live demo with us below:

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