How to – Setup Two Factor Authentication (2FA) on your ViciDial system
This article will go over how to setup two factor authentication on your Vicidial system using the phone method. Later on I will add the SMS and Email methods.
Step 1 – Create the 2FA settings container
First we need to create the 2FA settings container that we will need to choose in system settings when we enable two factor authentication. Below is an example of how to setup a container for a phone call auth:
Step 2 – Set an email and mobile phone on the admin user
You must make sure to add an email and mobile phone to the admin user you are saying 2FA for or you will lock yourself out of the system.
Step 3 – Enable two factor authentication on system settings
The next thing we need to do is turn this feature on and set a couple variables needed for it to work. To do this go to Admin then system settings as shown below:
Now when you hit submit, it’s going to turn on 2FA and if you didn’t set it up correctly you will be locked out of the system for good or until you fix it via MySQL with the following code:
mysql -p
> use asterisk
> UPDATE system_settings SET two_factor_auth_hours='0';
If you did everything correctly you should see this when you try to login:
Hopefully this has helped you guys set this up with less headache than I went through.
Why do my agents say paused when they are on a live call?
Why do your agents say paused while still on a live call? The simple answer is Google. Yes Chrome has enabled a more complex JavaScript throttling which you can read more about on ViciDial’s docs section here. There’s a few ways to fix this problem. One is to just use webphones and it won’t happen. The second is to enable hidden sounds in system settings and finally, the third is to change Agent Screen Timer from “setTimeout” to “EventSource”
Option 1 – Use WebPhones(WebRTC)
Just install and use webphones which you can do following these directions.
CyburPhone
Option 2 – Enable hidden sounds
Within System Settings you can enable a feature called hidden sounds. You set a volume which doesn’t matter because it’s silent but I chose 25 and then set the timer for how long. Then set the sound of not auto selected but choose “click_quiet”. Now with Google’s new throttling settings which will time you out as early as 10 seconds, set this to 5 as shown below:
Option 3 – Change “Agent Screen Timer”
Change the Agent Screen Timer from setTimeout to EventSource in system settings as shown below:
This can also be changed to “setTimeoutAudioLoop” of the first change didn’t help.
Hopefully one of these 3 options will help you get back to business as usual. When your ready to have a custom system built with full CRM integrations and API features gone over with you one by one figuring out how we can make your business more efficient and profitable then join my chat and one of our trips will help you get started or fill out this form and someone will reach out to you. I hope this has helped.
Your main objective as a salesperson is to close deals and bring in money for your company. But to do that, you need a flexible sales plan that enables you to connect with clients, earn their confidence, and finally persuade them to buy.
We will go through a variety of strategies you may use to improve your sales effectiveness and reach your objectives, all the way from social media to product demonstrations.
But first, let us look more closely at a sales plan and why it is crucial before moving on to the actual strategies themselves.
Sales Strategy Explained
A business’s methods or techniques for selling its products and services are known as a sales strategy. In order to create leads, foster connections with prospects, and close deals, the sales team will use several strategies, methods, and procedures outlined in this article.
A sales strategy can either be broad and general, highly specific and targeted, or both. While some companies could have several sales strategies for their various products, markets, or client groups, others might adopt a single sales strategy for all of their products and market regions they serve.
Benefits of Multioriented Sales Strategy
So why is having a solid sales plan so crucial? Here are just a few advantages:
Increased effectiveness: Your sales team will be able to perform more effectively and efficiently in utilizing their time and resources if you have a clear plan in place.
Better coordination: A sound sales strategy may assist in coordinating the aims and objectives of your sales team with that of the organization as a whole, ensuring that everyone is working towards the same end goal.
Increased revenue: By using efficient sales methods and strategies, you may enhance the number of leads you create, the number of transactions you close, and ultimately your revenue and profits.
Greater customer satisfaction: You may increase customer happiness by developing deeper ties with your consumers. Satisfied customers are more likely to purchase from you again or recommend your brand to others.
Types of Sales Strategies
A sales strategy is a plan that describes how a business will market and sell to its target market. There are several categories of sales tactics, each having distinct advantages and disadvantages. Let us examine some of the main categories of sales strategies and how they might help your company.
#1. Inbound Sales Strategy
An inbound sales approach uses tools like content marketing, social media marketing, search engine optimization, and such to draw potential customers to your business. Through a carefully thought-out sales process, you may, in turn, target these prospects into your clients as they show interest in your products and services.
Inbound sales strategies put a strong emphasis on giving customers value and developing trust fostering long-lasting client relationships.
#2. Outbound Sales Strategy
On the other hand, an outbound sales strategy is actively contacting potential clients through a variety of techniques, including cold calling, direct mail, and email marketing.
The objective of an outbound sales strategy is to identify and contact prospective clients who may need to become more familiar with your business or its services. If used improperly, outbound sales methods can be seen as intrusive or bothersome, even if they might be successful in generating leads and boosting revenue.
#3. Account-Based Sales Strategy
Instead of targeting a larger audience, account-based sales methods concentrate on a small number of high-value accounts or clients. This strategy entails focusing your sales and marketing efforts on the unique requirements and preferences of each customer in order to develop long-lasting connections and boost revenue.
Account-based sales strategy can be successful in markets with a lot of competition or when there is a wide range of client demands.
#4. Channel Sales Strategy
A channel sales strategy is to work in close liaison with distributors, resellers, or other businesses to market your products or services. Utilizing the skills and resources of the channel partners, channel sales strategy can assist you in reaching out to new clients, thereby broadening your market reach.
Where local knowledge is required for success or when there are complicated distribution networks in a certain industry, channel sales strategy can be successful.
#5. Direct Sales Strategy
Using your own sales team or an e-commerce platform, a direct sales approach means you sell your products or services to clients directly. With this strategy, you may have more control over the customer experience and sales process while also opening up the potential for cross-selling and up-selling.
Direct sales strategy can be successful in markets where there is strong brand awareness or when the sales process depends on interpersonal ties.
Now let us look at some techniques that can increase the conversion rates to help you close deals more effectively.
Use of Social media
Social media is an effective tool for connecting with consumers and generating leads for businesses. You may draw in new clients and develop relationships with them by developing a strong social media presence and publishing useful content.
Free Product Trials
Offering free product trials is a time-trusted sales tactic with several benefits for businesses. It helps you gain the trust of potential customers by demonstrating your belief in the product or service offering. Businesses hereby show their commitment to their product and their willingness to let customers try it firsthand, letting them make an informed decision later on.
In addition to giving potential customers an opportunity to feel the value of the product or service, free product trials also help in the early detection of any underlying issues, boosting the chances of closing out deals. In order to close the transaction, it is also necessary to follow up with potential customers to gather their feedback and address any lingering questions or issues.
Cold Calling
Cold calling, although viewed by many as outdated and failing to achieve its intended target, if done correctly, may still be a successful sales tool. Your chances of success can be significantly boosted by performing market research on potential customers and modifying your plan to match their needs.
Unlike inbound leads, cold calling offers you the chance to reach out to potential leads directly who are not yet aware of your product or service. Utilizing the information gathered from the problems faced by the target audience through direct contact, the sales team may enhance their sales pitches.
Furthermore, by engaging in real-time discussions and developing trust, sales teams may improve their odds of closing deals. Cold calling could be a refreshing change of pace in the digital era when the bulk of sales transactions takes place via social media or email.
Demonstration Videos
Videos of product demonstrations can be used to assist prospective buyers in better grasping a company’s offer. They provide the product or service with a visual representation and let buyers relate to it on a personal level, making it more memorable.
A brief demo video that emphasizes the product’s distinctive selling characteristics and includes a call to action will work best. Both the storyline and the visual presentation of the video should be interesting.
Demo videos may be used by businesses at every level of their sales process to spark interest, allay worries, and spur action from potential clients, leading to more swift closed deals.
People-First Approach
In this method, the client’s needs are given primary importance. The solutions get customized, and trust and rapport are developed for a pleasant customer experience improving the chances of closing deals in a win-win situation.
Because the sales team is able to tailor their solutions to fit each individual customer’s demands, they will be able to enhance both closure rates and customer satisfaction.
In a people-first approach, the product or service is presented as a solution to the customer’s problem rather than as a generic offering. This forges a stronger emotional connection with the client, raising the prospect of sealing the deals.
Sales consultants must actively listen, talk honestly, and show their subject-matter expertise in order to establish trust and rapport. In the eyes of the customer, this makes them appear as reliable information providers, increasing customer confidence and resulting in a more profitable transaction.
Communication that is timely and polite, value-added services and rapid resolution of any and all difficulties faced by the customer are part of the people-first approach.
Regular Follow-Up
Consistent follow-up is a key component of every sales approach. Leads frequently deliberate before making a choice. Therefore, it is important to follow up with potential consumers to stay on their minds.
To be persistent without being a nuisance, though, takes a delicate balance. Setting up and adhering to a follow-up schedule is one approach to this. Doing so helps keep your business in the minds of your potential customers without contacting or emailing prospects excessively.
Reach out to Inbound Leads within 24 Hours
Inbound leads are those that come from sources like your website or social media accounts and are frequently more qualified and active. As a result, it is crucial to contact them right away for follow-up.
According to research, contacting prospects within the first 24 hours boosts their chances of conversion by as much as 60%. Make sure you have a mechanism in place to address questions in a timely and effective manner.
Request Client Feedback
You must comprehend the wants and problems of your customer. One approach to achieve this is to solicit opinions.
Ask your consumers how you can enhance their experience. This not only demonstrates your interest in their viewpoint but also helps in pointing out your own opportunities for development.
Upsell and Cross-sell with Existing Customers
It is considerably simpler to sell to existing customers than to find new ones. Consequently, implementing an upsell and cross-sell plan is crucial.
This entails providing complementary products or services to clients who have previously made purchases from you. This can be executed by looking at client purchasing patterns and behavior to explore new sales possibilities.
Get Referrals
Referrals are an effective way to find new customers. Customers who are satisfied with your product or service will be much more inclined to recommend your products to their friends and coworkers. As a result, it is crucial to ask for recommendations.
You may accomplish this by providing rewards or just plain requesting your clients to spread the news about your product. This way, you can grow your customer base and boost revenue.
Exciting Sales Pitch
A persuasive sales presentation may be the difference between winning and losing a contract. It is crucial to craft a pitch that is not just interesting and educational but also captivating and thrilling.
Put your attention on emphasizing the advantages of your product or service and how it may alleviate customers’ problems. To establish a relationship with the customer and convince them that they require your product, use narrative storytelling.
Perfect Storytelling
In sales, storytelling is a potent tool. Stories are far easier for people to recall than numbers and facts. It might as well help that you level up your sales pitches with a perfect storytelling narrative.
An engaging narrative connects with your audience much more than a sales pitch that is barren and devoid of a storyline. Narrate a tale illustrating the problems your product or service can address for the consumer. Make an emotional connection with the customer by using emotive language and vivid pictures.
The Right Mindset
Sales is all about the mentality. You must have a positive outlook and believe in your product or service if you want to succeed in sales. Put your attention on the advantages of your product and how it may make the customer’s life better. Have faith in your abilities to close business. You will be more driven and resilient in the face of rejection if you do this.
Address Uncertainty
It is possible that many prospective buyers need clarification on your product or service. Therefore it is critical to address these worries upfront and offer assurances.
This can be accomplished by offering social evidence, such as client testimonials or case studies. To allay any worries and foster confidence, you may also provide a free trial or demonstration for your potential leads.
Create a Sense of Urgency
For closing deals, instilling a sense of urgency has its own set of incentives. This can be accomplished by providing limited-time promotions or fostering a sense of scarcity. For instance, you may state that the product is limited or offer discounts for a brief period of time.
How to Stay Ahead of the Sales Game: Innovations and AI Integrations
In addition to the strategies mentioned above, we look at how some leading brands and businesses have found success by incorporating innovative techniques. It is also worth mentioning how AI tools can positively impact the outcome of leads helping you close deals.
Here are some more innovative methods and AI integrations that can positively impact your sales strategy mix:
Social listening
Using social listening tools, businesses can mitigate problems their target audience is facing. From the information gathered, you can position your product or service as the answer to the target market’s challenges.
Collaborative selling
Collaborative selling prioritizes developing value with consumers before selling products or services. It entails closely collaborating with clients to spot chances for shared development and creating solutions that address their demands.
Outcome-based selling
Conventional sales pitches emphasize product features and benefits. Understanding your prospects’ intended outcomes and projecting your product or service as the solution are the main goals of outcome-based selling. By doing this, you shift the conversation away from pricing and focus on the value add your product or service can provide.
Here are some cutting-edge sales strategies that use AI to assist in clinching deals:
AI Chatbots
By deploying a chatbot to handle early customer queries, sales teams may spend more of their time and resources on activities that are of higher value.
Sales enablement strategy
In its simplest form, sales enablement is the act of strategically providing salespeople with the tools and resources they need to improve their performance and close more sales. Businesses can simplify time-consuming, repetitive operations like data collection by utilizing the potential of AI.
Additionally, AI can also help sales teams develop more effective replies by providing insights and suggestions, improving the whole sales enablement approach.
Real-world examples of AI-powered sales enablement solutions include:
Conversica is a virtual assistant powered by AI that can communicate with leads via email and other online channels. Conversica can send hot leads to sales professionals for follow-up by using algorithms to determine the purpose of consumer queries.
Gong is a conversation analytics tool that uses AI to review sales conversations and provide sales representatives with immediate feedback.
Salesforce Einstein GPT is touted as the world’s first generative AI for CRM applications. It embodies a suite of AI-powered sales enablement solutions that includes automated email and social media campaigns, intelligent lead routing to sales representatives, and predictive lead scoring.
InsideSales AI is a platform for AI-accelerated sales that assist sales representatives with lead prioritization, automating follow-up jobs, and predictive insights into which leads are the likeliest to convert.
SalesLoft AI algorithms can examine client behavior and offer tailored advice for sales representatives, such as the most effective time of day to contact customers or the most effective messaging tool.
To sum up, it is crucial to approach sales with a focus on the customer. Focus on developing a relationship with prospects rather than seeing them merely as a means to a goal. Learn about their objectives and needs so that you can adjust your strategy. By doing this, you may build credibility and trust with them, increasing the likelihood that they will make a purchase from you.
Conclusion
There is no one-size-fits-all sales strategy to improve conversation rates. It requires a fusion of the right mentality, successful tactics, and a readiness to change and learn from experience. You will be well on your way to increasing your sales conversion rates and closing out deals by putting into practice the tactics suggested in this article.
Optimize Outbound Calls with Predictive and Automated Dialer Software
Every second counts when it comes to sales.
And you know time is money. This is why cloud-based predictive dialer and auto dialer software is in demand these days.
These systems help you save time and optimize outbound calls by connecting agents to quality leads while offering capabilities to enhance customer satisfaction, agent productivity, and revenue.
Previously, agents had to manually dial each phone number, wait for leads to attend the call, and manage everything in traditional systems. As a result, much of their time was spent on other stuff than their core job: selling. This is why they used to make fewer calls every day, which can negatively influence revenue.
Predictive and auto dialer software solves these issues by automating manual, repetitive tasks that include automatic dialing, managing lists, scheduling, notifications, reports, and more with lots of additional features to help you and your agents further.
In this article, I’ll discuss the software, how it can help your agents and bring more revenue and growth to your business.
Ready?
Let’s go! ?
Auto Dialer Software
Autodialer software is a system that dials phone numbers automatically for agents. It either assigns calls to available agents or plays recorded messages when someone answers the calls.
Auto dialers increase agent efficiency with automation and can manage more extensive outbound campaigns with heavy call volumes. They can also increase dial rates, aid in monitoring performance, reduce unproductive calls, and help increase conversion rates.
Most of these solutions are cloud-based and used by call centers to save time and streamline the process of connecting to prospects or customers without manual methods. It has different use cases such as telemarketing, market research, political campaigns, cold-emailing, and broadcasting payment reminders, service outages, appointment reminders, and more.
Benefits
The software reduces agents’ idle time by assigning only quality calls to save time and increase their productivity.
It offers better conversion rates by simplifying and accelerating complex sales processes while showing agents all the essential information about contacts.
You get real-time insights and reporting into your call performance, agent activity, and operations so you can enhance each aspect for better performance.
It improves your operational efficiency with the power of automation for dialing, follow-ups, reminders, and so on.
The software helps you stay compliant and avoid the risks of penalties.
Predictive Dialer Software
Predictive dialer software is a system that can automate the dialing and matching of phone numbers. It can automate calls seamlessly to enable sales reps to track all the missed calls, busy signals, no response calls, and so on.
Predictive dialers have more capabilities than just dialing numbers automatically. They predict human activities and actions using mathematical algorithms to figure out when a prospect or customer can take the calls. In addition to that, you can dial multiple phone numbers simultaneously using them.
The primary usage of these systems is to boost agent efficiency by connecting them to the right contacts at a suitable time for more conversions. Predictive dialers are utilized in call centers, the banking sector, and more.
Benefits
It offers intelligent call assigning to only the available agents
The software lets you organize and manage the client database seamlessly and update it
It works for both outbound and inbound calls
With excellent reporting, you can track the performance of teams and agents and train them accordingly.
It optimizes your agents, sales team, and overall organization by creating a competitive, productive environment for all the members.
It offers automatic workload management and assignment without human interference, prejudices, or bias.
Now take a look at CyburDial and why it ranks among the top dialer systems in the market.
So it seems that there is duplicate Listen directives for apache, more specifically, targeted towards the dynamic portal. What you need to do it edit the listen.conf for apache. You can do so by copying and pasting the following command into your Linux CLI:
nano /etc/apache2/listen.conf
You should now see what you see below. You’ll notice there is 2 entries for ports 81 and 446, just remove one from each and restart apache with “service apache2 restart”. That’s it, browse to your ViciDial admin URL and login.
That’s all there is to it, you should now have a working ViciBox install. Of you have any questions, feel free to comment here or join our group chat that has over 175 members from the ViciDial forums: https://join.skype.com/ujkQ7i5lV78O <—Click here or scam the QR Code below to join.
